That has to be some of the best customer service ever.
http://www.raspians.com - always looking for content feel free to ask to have it posted. Or sign up and message me to become a contributor to the site. Raspians is not affiliated with the Raspberry Pi Foundation. (RPi's + You = Raspians)
I remember years ago a letter being sent with a spelling error. Not sure of exact wording.
"Thank you for your letter & original document, which we will keep: a coypu will be returned"