Toshiba USB HDD not working!

[siafu77]

I just recently purchased a Toshiba Canvio 500GB USB 3.0/2.0 drive. I used it on my laptop first to erase the bloatware and re format so it was clean. My laptop is a Gateway M-1631U with Win 7/Ubuntu 12.10 dual boot. The unit works fine through the USB ports on laptop. I wanted to use it on the Pi through my powered USB hub. It just beeps constantly and does not even spool up. I thought I had a bad drive but when I put it back on my laptop it is recognized and I can transfer files just fine. I also have a WD 320GB hooked up to laptop that is fine. I am currently using the drives via SMB and that's fine, I guess. I would like to know what do you think is the problem. The hub IS powered and runs everything else just fine (N dongle, Logitech Unifying receiver and sometimes a regular USB keyboard). I am currently running Xbian 1.0 Alpha 4 with XBMC 12 RC3 "Frodo". I would like to just run the drive straight to my unit without having to keep my laptop on all the time. What can I do? **Sorry for the long post** **I have not tried the WD but I'm sure it would suffer the same problem**

[drgeoff]

Does the drive work if you connect it to your laptop via the powered USB hub?

[siafu77]

I haven't tried using the powered hub on the laptop because it works fine through on board USB. I wouldn't think that I needed to run a powered hub off of the laptop if it has no problem powering USB drives. I will try later and report back. I am fine with running it smb right now but I was just wondering.

[DirkS]

I haven't tried using the powered hub on the laptop because it works fine through on board USB. I wouldn't think that I needed to run a powered hub off of the laptop if it has no problem powering USB drives. I will try later and report back. I am fine with running it smb right now but I was just wondering.

I would say it's done to find out if the hub is able to power the drive...

Gr.
Dirk.

[siafu77]

Well it's 3:30am EST and I am finally able to post! (For some reason this site doesn't want to load on my Android!) The unit worked flawlessly through the hub whilst connected to laptop. I waited until the computer booted, selected Win 7 for the test, and then connected drive. No problems from any of the three ports reading it with and without the hub.

I just don't understand. Maybe my Pi is weird? Like I said I would LIKE to use it straight through the unit but it's not NECESSARY, yanno? I still have one open port on the Gateway so I can use that plus the hub (now that I know it works) if I need more space. Sorry for the noob question! I am new to Linux but not new to computers.

**S/N** I tried all of the ports on the hub to be extra sure. It was fine on all 10.

[DirkS]

siafu77,

I use 1TB Toshiba store.e drive (think it's the same line as the drive you're using) on a powered hub.
I had my Pi powered from the same hub for weeks without problems but a couple of days ago the drive started having the same problems as you describe. The Pi now has its own PSU again and everything is fine again.
In the past I have noticed the same problem when I connect other devices to the same hub. I'm not sure if the problem is power or one of the remaining USB problems.

Gr.
Dirk.

[siafu77]

The Pi itself has always been powered by it's own PSU (1amp.. I think). I am at a loss right now but it's fine for the moment. I have heard of others saying to cut the power wire on the output port to alleviate problems then I hear that it doesn't matter. Any ideas about that? I don't really care about cutting a wire. The hub was only a few $.

[sermari]

Hi all,
had the same issue with a WD MyPassport 320 GB.
I tried with:

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sudo fdisk -l

and no partition is listed except system partition on sd card
Same with

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lsusb

and

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tail -f /var/log/syslog

no device listed.

Here is my pi configuration:

-Raspberry pi powered by it's own PSU (1 Amp)
-RaspBMC Linux distro
-USB Hub Medi@com M-HX30 (in the RPi VerifiedPeripherals list)
-2,5'' External USB USB-powered hard disk WD MyPassport 320 GB attached to USB Hub

@ siafu77 Have you solved?

Any help is appreciated.

Thanks in advance.

Regards.

[RaTTuS]

was it worth bumping a 11mth old thread?
what does
dmesg say ?
before and after plugging in the HD
see also
tail -f /var/log/syslog

[sermari]

Hi Rattus,
thanks for your reply.
I don't see nothing regarding the HDD in /var/log/syslog
Here is the output:

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Dec  7 13:34:59 raspbmc kernel: hid-generic 0003:04D9:1203.0005: input: USB HID v1.11 Keyboard [HID 04d9:1203] on usb-bcm2708_usb-1.3.3/input0
Dec  7 13:34:59 raspbmc kernel: input: HID 04d9:1203 as /devices/platform/bcm2708_usb/usb1/1-1/1-1.3/1-1.3.3/1-1.3.3:1.1/input/input5
Dec  7 13:34:59 raspbmc kernel: hid-generic 0003:04D9:1203.0006: input: USB HID v1.11 Device [HID 04d9:1203] on usb-bcm2708_usb-1.3.3/input1

and same for dmesg:

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usb 1-1.3: USB disconnect, device number 6
usb 1-1.3.3: USB disconnect, device number 7
usb 1-1.3: new high-speed USB device number 8 using dwc_otg
usb 1-1.3: New USB device found, idVendor=05e3, idProduct=0608
usb 1-1.3: New USB device strings: Mfr=0, Product=1, SerialNumber=0
usb 1-1.3: Product: USB2.0 Hub
hub 1-1.3:1.0: USB hub found
hub 1-1.3:1.0: 4 ports detected
usb 1-1.3.3: new low-speed USB device number 9 using dwc_otg
usb 1-1.3.3: New USB device found, idVendor=04d9, idProduct=1203
usb 1-1.3.3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
input: HID 04d9:1203 as /devices/platform/bcm2708_usb/usb1/1-1/1-1.3/1-1.3.3/1-1.3.3:1.0/input/input4
hid-generic 0003:04D9:1203.0005: input: USB HID v1.11 Keyboard [HID 04d9:1203] on usb-bcm2708_usb-1.3.3/input0
input: HID 04d9:1203 as /devices/platform/bcm2708_usb/usb1/1-1/1-1.3/1-1.3.3/1-1.3.3:1.1/input/input5
hid-generic 0003:04D9:1203.0006: input: USB HID v1.11 Device [HID 04d9:1203] on usb-bcm2708_usb-1.3.3/input1

As you can see, only something about the USB Hub and the Keyboard.

Thanks in advance.
Regards.

[davidtuti]

Hi,
I have a canvio 1TB and my hard disk is not recognized (I see the usb attached but I can't see partitions (ntfs and ext4))

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Bus 001 Device 002: ID 0424:9512 Standard Microsystems Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 0424:ec00 Standard Microsystems Corp.
Bus 001 Device 006: ID 0480:a20c Toshiba America Info. Systems, Inc.

dmesg
[ 1086.420500] usb 1-1.3: new high-speed USB device number 6 using dwc_otg
[ 1086.523270] usb 1-1.3: New USB device found, idVendor=0480, idProduct=a20c
[ 1086.523309] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1086.523329] usb 1-1.3: Product: External USB 3.0
[ 1086.523347] usb 1-1.3: Manufacturer: TOSHIBA
[ 1086.523366] usb 1-1.3: SerialNumber: 239449181C50
[ 1086.530158] usb-storage 1-1.3:1.0: USB Mass Storage device detected
[ 1086.536252] scsi host2: usb-storage 1-1.3:1.0
[ 1108.382743] usb 1-1.3: reset high-speed USB device number 6 using dwc_otg

sudo fdisk -l

Disk /dev/mmcblk0: 7746 MB, 7746879488 bytes
4 heads, 16 sectors/track, 236416 cylinders, total 15130624 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x0009bf4f

        Device Boot      Start         End      Blocks   Id  System
/dev/mmcblk0p1            8192      122879       57344    c  W95 FAT32 (LBA)
/dev/mmcblk0p2          122880    15130623     7503872   83  Linux

Any help? Thanks

[DougieLawson]

Get a better power supply.
Add

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max_usb_current=1

to /boot/config.txt and reboot.

[davidtuti]

I have these parameter added
I'm using better supply of a mobile with output 2A

[davidtuti]

Hi,
I'm solved my problem. I put a charger of 3aH and I can see the hard disk ok. With the 2aH mobile charge don't works.

[RaTTuS]

Hi,
I'm solved my problem. I put a charger of 3aH and I can see the hard disk ok. With the 2aH mobile charge don't works.

^ post links to the devices
3aH does not tell us much apart from how much capacity the battery holds
it may be more down to the micro usb lead also

[davidtuti]

Hi,
I'm solved my problem. I put a charger of 3aH and I can see the hard disk ok. With the 2aH mobile charge don't works.

^ post links to the devices
3aH does not tell us much apart from how much capacity the battery holds
it may be more down to the micro usb lead also

Is something strange. These charger is samsumg mobile (2A) and is the first time that I used it, is almost new.
So... if I buy the official charger (2A) I dont have any problem?