For those interested/frustrated with Newark/element14 here is an update on the 'experience' that has been my Gertboard ordering experience with them.
1.) September 12 - I placed the order for the Gertboard. Newark/Element14 website has a a notice saying Gertboards would start shipping in the middle of September.
I then receive an Order Confirmation email saying the expected shipping date is November 20th.
2.) I'm in the middle of writing a book and hoped to use the Gertboard in it. I contact Newark and explain the situation and ask if they can expedite the order. I get response saying yes they can.
In this period I've been reading the docs on the Element14 website and am looking forward to receiving my kit
3.) An Order Confirmation email comes through saying it will be shipped November 1st
4.) October 5th - I contact Newark to see if there is any possibility of an earlier shipping date. Newark explain to me that the kit is due to ship 'mid next week'.
Kit never arrives.
5.) October 22nd - I contact newark wondering where it is. Newark email me to say the kit shipped on 10/19 and it will take a week to be processed and the kit should be shipped to me 'early next week'
6.) October 31st - I log into my Newark account and see the shipping date pushed off until November 20th again and a note saying "No Longer Available".
Notice on Element14 forum says back orders will be filled.
http://www.element14.com/community/docs ... tboard-faq
I contact Newark and I'm told they have no timeframe on resolving the issue and that the support person believes the whole Gertboard has been discontinued.
I'm obviously guessing it hasn't been discontinued and the Newark staff member hasn't been given any solid information on what is going on?
So that has left me high and dry. I now will have to write the Gertboard out of the book
and re-work some chapters. I'm really sad about this as it looked like an awesome piece of kit and perfect for the projects I had in mind.
Good luck to anyone else on the ordering list!