Cable motem

[Newbe]

Rpi says its unable to connect to WiFi. So i tried a ethernet cable direct to motom but still no Internet. Cable guy tech support says I need to open a portal on motom. They say the rpi should use a portal number between 1 and 25. Does anyone know what portal rpi uses. They also asked if its a upd or TCP device. I have no idea. Help please

[pcmanbob]

Hi.

So is it defiantly a modem you have and not a router ?

How do you normally connect your pc to it and connect to the internet ?

might be an idea to give us a model number if you have one and your location in the world then we might be able to look up your device.

[Newbe]

Its a motom made by pace. Model # 5268ac. California

[Newbe]

My mistake. It is a router

[pcmanbob]

Then if its a router you should be able to just connect the LAN port of your pi to a port on the router, then power your pi and your router should just allow your pi to connect and assign it an IP.

Once your pi has booted if you you open a terminal window or at the command line if using lite and enter

Code: Select all

 ifconfig
 route -n
 cat /etc/resolv.conf

you should find your eth0 has an ip starting 192.168.1

if not check the cable between the pi and the router also check the LEDs on the pi and router to see if they are connected and traffic is present.

if its not working post back the result from the above commands.

[Tdi-Me]

A few questions,
Are there other devices that connect through the same router in question to get internet service? If yes do they currently have internet service? If no it might be worthwhile to troubleshoot the router and maybe the modem ( depending on how the router connects to the internet )

If these other devices are able to connect and your pi is still connected by cable are there link lights ( the lights near the ethernet port ) that are blinking or on? ( if no try another wire and or ensure the wired connection is enabled )

If this looks good so far do a ifconfig and see if you are getting a ip address other than anything 169.254 ( if you get this you are not getting a ip )
if you are not getting a ip double check settings on the router specifically the dhcp pool.

So if you have a ip address try the following:
Ping 8.8.8.8 if this works try ping google.com
If you can not ping google.com there might be a DNS issue

If there is a dns issue try setting 8.8.8.8 as a static dns entry and try to ping google.com again.