I got a faulty raspberry pi. The think is that It was all the time laying around on the shelve and never got to return it until obviously was out of the Farrell warranty of one year.
Te fact is that under European law anything bought under the European community shall get standard warranty of two years as stated in the official European consumer centre network http://ec.europa.eu/consumers/ecc/consu ... ces_en.htm
When asking Farnell about the minimum 2 years warranty in the European union they say that the second year warranty is by the supplier. In this case Raspberry Pi I presume.Your main EU-wide rights as a shopper include:
The 2-year guarantee
If a product turns out to be faulty or not as advertised (‘non-conformity’), you have a 2-year guarantee, which means the seller must repair or replace it free of charge.
The 2-year guarantee is an EU-wide minimum, and the laws in some EU countries.
My question is: Is it this true? What can I do with my faulty raspberry pi to get my legal minimum 2 years warranty?
Here I pot the answer from Farnell:
Dear Sir ******,
After investigation, you may send it to the supplier to see if this can be made and whether it is still under guarantee. Raspberry itself
On the Farnell website you can read in the conditions that Farnell has 1 year warranty and runs through the supplier the second year.
Hoping to have informed you sufficiently.
Sincerely / Kind regards,
Sales Service Advisor
Business Contact Center