Passei uns dias sem muito tempo pra entrar aqui, mas nesses dias digamos que tive alguns avanços.
vou colar o resumo dos emails desses dias aqui
Hi Ivo,
We apologise for the delay you have experienced in the delivery of your Pi, and the poor customer service you have received. The good news is, i have managed to expedite your order as an exception so it will be dispatched as soon as possible. The bad news is that due to the shipping method we are using for Brazil, in order to minimise importation/handling duty payable on the Pi, our delivery time takes up to 20 days from despatch to arrive with yourselves. In addition, the shipping method (DHL Mail) does not provide tracking information until it is delivered to yourself.
If you have not received the parcel by 30th September, please email us and we will investigate and expedite delivery of your order as a matter of urgency
Thank you for your patience
Raspberry Pi Team
From: Ivo Neto [mailto:
[email protected]]
Sent: 07 September 2012 23:24
To: RaspberryPi; Lenton, Daniel
Subject: RE: Order Confirmation - 99xxx
Good Night,
You are saying that I will have to wait at least another 4 weeks?
15 WEEKS its a very long period, not? and you only sending a email to me?
I need the raspberry pi now, not in "the last week of september"
Ivo José da Costa Neto
From:
[email protected]
To:
[email protected]
Date: Thu, 6 Sep 2012 13:16:49 +0100
Subject: RE: Order Confirmation - 99xxx
Good Afternoon,
Apologies for your frustrations with the despatches of your Raspberry Pi order. We encountered a problem at the depot during the dispatch of order numbers 99500 to 99900. Your order was included in this and we did not pick, pack and dispatch your Pi. Unfortunately we did not discover the mistake in time and are now awaiting our latest batch of Raspberry Pi boards to arrive here at RS in order that we can despatch your board out to you as soon as they arrive. We attempted to contact those affected to explain the situation, so apologies if you did not receive any communication from us. We are expecting to dispatch your Pi in the last week of September as soon as we get the stock into our warehouse. We sincerely apologise for the delay and any inconvenience caused
Thank you for your patience,
Raspberry Pi Team
Como vcs podem ver, ele disse que se não chegasse até o fim do mês, mandasse um email pra eles.
Vou aguardar né?
Ah, meus contatos evoluiram quando eu entrei em contato com a RS por esse email aqui
[email protected]
), e mesmo sendo alguém "instruído", posso dizer que fiquei chocado com a nossa legislação tributária. E recomendo que TODO o mundo tenha uma mínima noção, que só aí teremos algumas chances de mudar. Há verdadeiros absurdos, como a possibilidade da receita arbitrar o valor do produto. Você pode até questionar, mas aí já envolve um processo administrativo, demora... E até por causa da nossa cultura, acaba sendo mais fácil e barato pagar do que questionar. 
