The official response is that your contract is with RS and so you will have to take it up with them (and possibly Parcel Force?). Whilst we're sorry that you are having these problems, I have no idea why they told you to contact this site as there is absolutely nothing the Foundation can do about a contract that you hold with another party. I can only suggest you contact them again and if they tell you the same thing, tell them that you have a legally binding contract with them and insist on speaking to someone who understands that.baddogdown wrote:RS Components customer services were adamant that they are not responsible and that I had to contact this website.
I thought it was bullshit as well but in the first instance ill follow their advice and that's why I'm asking here.
If I login to my RS online a/c there is no record of the order or payment. RS Components customer services say this is normal for everything to do with Raspberry Pi, which is not being handled by them.
Before I call them to account on this I'm looking for an official response here though.
Mike from RS has posted here before with contact details so you could try this:baddogdown wrote:I'm not interested in starting a bitch about RS Components or my legal rights. I just wanted to confirm there was no way to raise support on a delivery issue through here or whether, through this being a forum, this led to others who had a similar experience relating the best contact medium @RS.
Thanks you've confirmed the first bit.
I've had a problem like this with UPS a couple years ago, if parcel force anything like them then it has to be returned to the origination point and reshipped by them... but it's worth the shot!Montala wrote:In the first post in this thread you mention a Parcel Force email, by which I assume that they have (or will have very shortly) your order, ready for delivery.
If your address is shown correctly, why cannot you just contact Parcel Force, quoting the tracking or consignment note number to clarify your correct address?