rrolsbe
Posts: 40
Joined: Fri Aug 12, 2011 4:09 pm

RP Farnell/Import US Delivered $60.80 USD

Thu May 24, 2012 10:03 pm

Since the pending charge now shows as a normal CC charge, I have indeed payed $60.80 US dollars to get my $35 dollar Raspberry Pi delivered to my US Address. All invoices indicated TBD for shipping and tax (no estimate for shipping/taxes). I thought Farnell/Element 14 shipped internationally and thus would ship the Pi's from a stateside subsidiary/warehouse. Hopefully my friend who ordered the same day from RS get hers for less. If anyone knows how Farnell came up with this delivered price, please reply to this post.

Regards, Ron

Maybe I am getting expedited delivery for this price (not likely) and/or I am helping out Britain by paying there 20% VAT. Probably getting nailed by the current exchange rate (but I thought the Pi price was in US dollars).
Last edited by rrolsbe on Thu May 24, 2012 10:33 pm, edited 1 time in total.

rrolsbe
Posts: 40
Joined: Fri Aug 12, 2011 4:09 pm

Re: RP Farnell/Import US Delivered $60.80 USD

Thu May 24, 2012 10:26 pm

More info, I removed my US address.,name, order number etc from the document. I couldn't attach a PDF or text file so I had to cut and paste the PDF text. The formatting is probably messed up but the information is there.

Follows is my original order confirmation:

Your Order Number 29/02/2012 14:51
Ordered By
Our Reference
Account No
Page 1
Date 1 MAR 2012
ACKNOWLEDGEMENT OF ORDER
This is not an invoice
Invoice Address Delivery Address
Order Comp Unit Estimated Delivery
Code Rohs Ordered To Ship To Follow Price Value Date
2081185 YES 1 0 1 24.550 24.55 W/C 23/04/2012
Description: RASPBRRY-PCBA SBC, RASPBERRY PI, MODEL B 84714100
Manufacturer Part No.: RASPBRRY-PCBA
Goods 24.55
VAT 0.00
Total 24.55 GBP
Thank you for your valued order which will be despatched by standard delivery unless otherwise requested. Should
you require any further assistance please contact your local sales office at [email protected]
All handling and packing charges will be detailed separately on your invoice. Delivery charges may be subject to
additional cost for heavy goods. The estimated delivery date of products from external suppliers is based on current
supplier delivery information. Items despatched after 90 days will be subject to the price at time of despatch.
Standard terms and conditions apply.
Farnell Canal Road Leeds LS12 2TU United Kingdom Tel: Fax: eMail Web:
www.farnell.com 00 44 870 1200 208 00 44 870 1200 209 [email protected] www.farnell.com
Farnell is a division of Premier Farnell UK Limited
Registered Office: 150 Armley Road, Leeds LS12 2QQ Registered in England & wales no. 876412
Producer Registration Number. WEE/AK0049TZ
A Premier Farnell Company

nicknml
Posts: 198
Joined: Thu Mar 15, 2012 8:44 pm

Re: RP Farnell/Import US Delivered $60.80 USD

Thu May 24, 2012 11:18 pm

That's odd, you should have been redirected to their US site when you ordered(www.newark.com). The final cost for me was $42.70 USD. I'd give them a call.

MerlinElMago
Posts: 3
Joined: Thu Dec 29, 2011 8:37 pm

Re: RP Farnell/Import US Delivered $60.80 USD

Fri May 25, 2012 7:01 am

I have been living with this problem for quite a while. I'm a Canary Islands resident.

The problem is that the have a fixed fee for tax handling and paperwork. The solution to this problem (which isn't actually RPi's) is to allow people order more than one piece. I could manage to get that price down if I was allowed to order 10 in the same shipment for me and my friends. Here on the Canaries they charge 30€ *JUST* for the papers, apart from taxes.

Another solution would be to ship via postal mail, that would eliminate that fee...


Regards
Merlin

rrolsbe
Posts: 40
Joined: Fri Aug 12, 2011 4:09 pm

Re: RP Farnell/Import US Delivered $60.80 USD

Fri May 25, 2012 6:06 pm

All

Thanks for the replies. When I ordered from Farnell I followed the link on the Raspberry Pi website. That link did and still does take you to the Farnell international web site. This website asks you to select your country or select export if your country is not listed. Since the United States is not listed, I choose export and purchased from the export site. The website now has two small links referring to partner sites one of which is Newark. I am not sure if it had those small partner links at the time I purchased from Farnell/Export. A few days after my Farnell/Export order, I did find out the Pi's could be ordered from a US based Newark. I pondered canceling my order and ordering via Newark but chose not to because I would just be that much further back in the backlog; likewise, since you could only order one Pi, reordering might have totally messed up everything. I also read in the forums that the normal $20 standard shipping/handling was not going to apply to the Pi orders (guess it did??). Shipped four days ago still waiting for it to arrive. If I had been given the choose to select postal delivery and saved $20, I would have picked that option.

Thanks Again for your posts and time.
Regards, Ron

PS - Maybe someone from Farnell/Export will reply to this post and ask me to contact them? I know - I know, I am dreaming now!

rrolsbe
Posts: 40
Joined: Fri Aug 12, 2011 4:09 pm

Re: RP Farnell/Import US Delivered $60.80 USD

Fri May 25, 2012 7:13 pm

Another quick update, my credit card now has a charge for "FOREIGN TRANSACTION FEE" in an amount of $1.82. My Pi has now cost me $62.62 and to top this off it appears they are sending the Pi's out via Parcel Post Mail and not UPS as indicated in the shipping email. I guess Farnell charges a $20 fee even when sending Parcel Post (appears Farnell knows how to make a BIG profit on these little Pi beasts!!). In hind sight, I regret not canceling my Farnell/Export order and reordering via Newark. I will not make this mistake again.....

Hope this does NOT happen to anyone else!

With Regards, Ron

PS - I do NOT even have a way to track the shipment!

razpieguy
Posts: 4
Joined: Fri May 25, 2012 6:58 pm

Re: RP Farnell/Import US Delivered $60.80 USD

Fri May 25, 2012 9:29 pm

Literally have the exact same step-by-step case/issue as detailed in the latest post - only single difference is I never learned or realized in the days following that there was an option for a US-based online affiliate for ordering the Pi, and thus never even had the possibility of even considering inquiring as to the difference and/or changing my order & then getting kicked back in the line/queue.
Had to attempt to resolve this issue at the 11th hour today after seeing the (over)charge to my payment account just this morning - a 'pending' charge (no date stamp/info - thanks, Chase) for USD$60.80 labeled '[...]Farnell Internet Leeds'. Called CS over in the UK as early as I could - Farnell 'RasPi team' was gone at 5pm-their-time, and CS rep, while very pleasant & quite willing to help, didn't have the insight needed to offer me any positive resolution and suggested I call back on Monday morning. Asked to cancel the order, and just an hour ago, got a follow-up email saying that my unit was in the batch being shipped tonight and that while they would try, the likelihood of them pulling it out in time to cancel was slim. [Found this all very, very surprising, since to-date I'd received no email notice of the final charge for shipping, and no shipment confirmation / tracking info anytime today.]
Even though this was in the wee hours of the morning 29-Feb in the US, I will say with 99.9% confidence that I either (a) was never 'redirected' (certainly not automatically / based on my IP) to the Newark website or (b) if I was somehow redirected or led to that site, neither the RasPi item itself nor any mention/instructions regarding it were available on the Newark site, and then I immediately found my way to the Farnell Exports site by way of the same logic as the OP. I am just as confident that there was no indication given anywhere by Farnell or by the RasPi.org team that said interested US buyers should wait a day to order from a different site - while not religiously, I did also scan the RasPi.org website and the Twitter feed, and it seemed as though even Eben wouldn't have had this information if it had been made available anywhere (as he expressed surprise that RSOnline wasn't taking orders but rather just interest 'registrations' at the time).
Overall, I am very surprised by this issue given the nature of the Pi's mission, the seemless ease with which UK-site-based RSOnline orders have been reportedly charged/shipped/delivered to the US (and everywhere else, for that matter - 4.95GBP 'worldwide' shipping for all, plainly stated), the fact there's apparently a dedicated RasPi Team at Farnell that's letting these overcharged orders slip by without a peep, ... - the list goes on. What I will say is that, frankly, I am poor right now - that's why I'm ordering a Pi to begin with instead of a TrimSlice or something comparably more powerful/integrated - and an extra $20 out the door on shipping for a bare board due to processing errors or insuffcient customer engagement / education is (more than) just a shame. I was stretching it when I decided to order a bare B-model early out of enthusiasm for getting involved in the community/project, especially given the 256MB A-model announcement and the fact that I already have a powered hub and a USB-GigE adapter I can take off my desktop, but now this time-&-money cost simply can't be justified vs waiting for the A-model+case and not dealing with all these unknowns.
If these orders get out, really hoping Farnell is stepping up to the plate and partially refunding in order to make good on this issue. Going to see if the RasPi.org team is aware of the problem, too. Will follow up with any new developments in my case.

User avatar
liz
Raspberry Pi Foundation Employee & Forum Moderator
Raspberry Pi Foundation Employee & Forum Moderator
Posts: 5185
Joined: Thu Jul 28, 2011 7:22 pm
Contact: Website

Re: RP Farnell/Import US Delivered $60.80 USD

Fri May 25, 2012 10:35 pm

Hi gang

If you haven't already, would you mind mentioning these issues on the last element14/Newark post? The reason Jenny hasn't updated this week is that she's currently having to deal with a giant mountain of PR to do with Farnell's CEO moving to another company pretty much singlehandedly; she's told me she's hoping to have some time at the weekend to deal with your queries but she's kind of underwater at the moment.

Poor bloody Jenny. At the time of posting, there are more than 200 comments under that post...
Director of Communications, Raspberry Pi

razpieguy
Posts: 4
Joined: Fri May 25, 2012 6:58 pm

Re: RP Farnell/Import US Delivered $60.80 USD

Sat May 26, 2012 8:05 pm

liz wrote:Hi gang

If you haven't already, would you mind mentioning these issues on the last element14/Newark post? The reason Jenny hasn't updated this week is that she's currently having to deal with a giant mountain of PR to do with Farnell's CEO moving to another company pretty much singlehandedly; she's told me she's hoping to have some time at the weekend to deal with your queries but she's kind of underwater at the moment.

Poor bloody Jenny. At the time of posting, there are more than 200 comments under that post...
Thanks for your quick follow-up, Liz. I commented at the end of the threads under both the April 27th and May 14th pages - hopefully, whenever Jenny / Farnell gets more time to tune back into these threads, someone will be able to escalate the issue at Farnell (in advance of more people reporting / objecting in the coming week) and then report a tentative resolution/response plan somewhere on the RasPi.org site (maybe deserving of its own blog post?...). Before posting, I opened up Firefox and spent some time doing a Ctrl+F search for 'us' through the multiple comment pages on each of the three different blog posts - probably missed some, but found evidence of at least 5 or 6 cases. A couple were back in April but were misunderstood & not properly addressed, but more of them were from ~ two weeks ago as a result of the 'early May' shipment and haven't received any response. Jenny posted a couple time on May-14-16, but seems like there was a serious dropoff well before the CEO news could've even hit internally.

As mentioned in my comment but left out in my earlier post in this thread, the follow-up email from the CS rep confirmed that the batch order shipping out globally yesterday included 30,000 units, so even if a disproportionately small percentage of those are US-bound (ordered from Farnell Exports) due to the time difference, there could realistically be a hundred people or more logging on here, or over at Farnell's site, seeking out reconciliation for the shipping charge disparity.

On a different note, in case Jenny herself eventually makes her way to this forum thread, I won't just say 'thanks for everything' (as I'm certainly appreciative) but will also extend in a different direction and suggest it might be time to take a cue from the departing CEO... If she is in fact talented enough to be managing that kind of PR work with the added expectation of creating / serving as Farnell's lone customer relations rep/conduit for the entire RasPi launch, then it's time to get a recommendation letter from the core team for her commendable performance and find a well-equipped organization that deserves that kind of a resource - hopefully instead managing a whole team of people that are in turn responsible for all of the individual responses... using actual 21st century technology. Her email and voicemail inboxes right now are probably a horror best not thought about.

While the following user comment was probably a bit more rash in serveral aspects than is warranted, I think the takeaway suggesting Farnell admit defeat on the technical / support side of things due to unpreparedness - and focus efforts instead on processing orders the right way - would be an appropriate 'reset' for everybody:
http://www.raspberrypi.org/archives/1134#comment-24004

rrolsbe
Posts: 40
Joined: Fri Aug 12, 2011 4:09 pm

RP Farnell/Import US Delivered $62.62 - USD Now approx $45

Mon May 28, 2012 6:48 pm

Update: Emails from Farnell/Export]

1st Email:

Thank you for your email. Your order has been despatched from our UK
warehouse on 22.05.12 using Royal Mail International.

There is no tracking facility on this service however we would expect
you to receive this within 3 weeks of despatch

Best regards
Nick

Second Email:

Good Afternoon Ron,

Thank you for your below enquiry. As you mentioned below the charge which has appeared on your card is higher than the expected $40.

The $40 fee is applicable when ordering through our US sister company www.newark.com.

As a gesture of good will we can provide a credit to cover £11.00 (approx $18.00) for part of the freight cost we have charged.

Please advise if this is satisfactory

Best regards

Nick

My response:

Nick

Sounds fair to me, go ahead and credit my Credit Card the 11 Pounds (approx $18.00). This should bring the cost to within about $3 of what it would have been had I ordered from Newark. I have ordered several things that were mailed from China that were about the same size/weight as the Raspberry Pi, cost less than $10 and they were shipped free. They did take three weeks to arrive but according to your previous email your delivery time is three weeks also. If they where shipped via UPS as the Farnell shipping email indicated, I can't believe it would have taken three weeks?

Thanks Again
Regards, Ron

razpieguy
Posts: 4
Joined: Fri May 25, 2012 6:58 pm

Re: RP Farnell/Import US Delivered $62.62 - USD Now approx

Tue May 29, 2012 7:21 pm

rrolsbe wrote:
Good Afternoon Ron,

Thank you for your below enquiry. As you mentioned below the charge which has appeared on your card is higher than the expected $40.

The $40 fee is applicable when ordering through our US sister company http://www.newark.com.

As a gesture of good will we can provide a credit to cover £11.00 (approx $18.00) for part of the freight cost we have charged.

Please advise if this is satisfactory

Best regards

Nick

My response:

Nick

Sounds fair to me, go ahead and credit my Credit Card the 11 Pounds (approx $18.00). This should bring the cost to within about $3 of what it would have been had I ordered from Newark. I have ordered several things that were mailed from China that were about the same size/weight as the Raspberry Pi, cost less than $10 and they were shipped free. They did take three weeks to arrive but according to your previous email your delivery time is three weeks also. If they where shipped via UPS as the Farnell shipping email indicated, I can't believe it would have taken three weeks?

Thanks Again
Regards, Ron
Thanks for posting the update, Ron - glad to hear it. I hope you don't get dinged another FTF on the partial refund payment coming back to you - since mine is still pending, don't know yet if my bank has the same type of fee...

Could you just confirm which Farnell email address (either initial, or maybe the reply origin) and phone number (if any), you used to successfully get in touch with the right people?

And less importantly, have you seen any any evidence yet of this be officially reflected somewhere in your online account/order record?

Thanks in advance for the help.

semtex
Posts: 63
Joined: Sat Mar 03, 2012 4:54 am

Re: RP Farnell/Import US Delivered $60.80 USD

Fri Jun 01, 2012 4:46 am

My circumstances are exactly the same as @razpieguy and @rrolsbe, except...

My first RasPi from Farnell Export arrived 2 weeks ago, my second RasPi from RS arrived today.

Also today arrived an invoice from Farnell Export showing that they charged me GPB14.00 to deliver my RasPi to Canada using Royal Mail Airmail and no tracking.

RS only charged GBP4.95 to deliver.

But the kicker is that there were no customs/duty charges with Farnell. My RasPi from RS however was delivered by DHL and I had to pay $16.79 in order to take delivery!!

Screwed every which way :shock:

gregsmith_to
Posts: 15
Joined: Mon May 14, 2012 1:56 am

Re: RP Farnell/Import US Delivered $60.80 USD

Thu Jul 05, 2012 6:18 pm

I received mine from Allied last week. Upon calling Allied, was just told that the CDN$45 charge on my card was for the item, and the $64 charge was for shipping. It was shipped "UPS super saver" from Texas (OK, it did arrive next day, although after waiting almost 4 months, that made little difference to me ). So, I'm not in a hurry to order another one.

I remember seeing somewhere that Allied is connected to either RS or Farnell, but I cannot locate such information at this time.

Anyhow, the fellow who answered the phone acknowledged that the cost seemed a little high and is forwarding the issue to their Rpi specialist.

Return to “General discussion”

Who is online

Users browsing this forum: Baidu [Spider], hommar, mmaharebi and 51 guests