Thanks to Russell for raising this with us!
All of our customer service is dealt with online via email, and you can contact us using our contact form below:
Using a contact form ensures that all messages are delivered to us (e.g. nothing ends up in spam etc.), contains all the information required to ensure a quick resolution, and are filtered to the right place to ensure a quick response. We aim to respond to all queries within 1 working day, and the majority are responded too sooner!
All customer service responses come from email@example.com so please ensure that this is set up as a safe sender, and check your spam folders.
Yes, you can email us direct at firstname.lastname@example.org
but we can't ensure that all messages will get through - hence the use of a contact form! Sales emails e.g. invoices, order confirmations etc. are generated from email@example.com
We do not have an outward facing contact number at the moment. Why? Honestly, we're a small team, and operating a phone in a busy warehouse is a nightmare. Email gives us a record of all previous actions and helps to ultimately generate the best response even if it takes slightly longer. All emails are read by a real person (the lovely Jean), and responded to individually. We are looking to free-up some manhours to add a telephonecommunication device for customer service,but right now it's not feasible - better to not have one, than one that rings our constantly because everyone is too busy to pick it up!
We can also be contacted direct on Twitter @modmypi (as Russell did to raise this with us), and on Facebook https://www.facebook.com/ModMyPi/
or on our own technical support forums http://forum.modmypi.com/
- We respond to all avenues of communication.
The number listed in the first post from 2013 looks to be our previous web developer's phone number. So you won't have much luck unless you want a website built
I can see that you emailed us @ 7.30pm on 17th, and it was responded to @ 8.30am on the 18th. Remember that we're in the UK, so there will be a time difference. and please check you spam folder for responses!