Flyns
Posts: 3
Joined: Fri Jun 08, 2012 7:17 am

Re: Invitation to order from RS

Wed Jun 13, 2012 8:00 am

02.03.2012 - registred interest on RS website
18.05.2012 - got invitation from RS
18.05.2012 - ordered via RS (including Pi, Euro power adapter, SD card, ethernet cable) order number 16XXX, destination Germany, despatch within 3 weeks
10.06.2012 - sent e-mail to [email protected], asking for current state of my order
10.06.2012 - got answer from Mike 30 minutes later (on late sunday evening, thanks for that!), saying that my Pi is going to despatched on monday, 11.06.2012
12.06.2012 - got tracking information from DHL
13.06.2012 - Pi seems to arrive today =)

DHL tracking information:
Image

yuh
Posts: 3
Joined: Mon Jun 11, 2012 3:30 pm

Re: Invitation to order from RS

Wed Jun 13, 2012 9:00 am

Maxxx wrote:
yuh wrote:Who is this Mike and how do I contact him? I've tried getting in touch with the RasPi people over at RS via the address [email protected], but they've been totally unresponsive the past weeks so I don't trust that anyone will help me with my problem at all.
Just email to [email protected] with supject: [email protected]
then he will get this mail
Thanks! That made things speed up quite a bit! Just ordered my Pi and is expecting it to reach my shores within six (sigh) weeks. But that's okay as long as I know that things are moving along as they should. :D

ThomasPRoberts
Posts: 29
Joined: Tue May 01, 2012 5:21 pm

Re: Invitation to order from RS

Wed Jun 13, 2012 11:17 am

Yes! Just arrived.

It came about 30minutes after my SD card got delivered as well.

Frog Pi
Posts: 29
Joined: Tue May 22, 2012 5:26 pm
Location: France

Re: Invitation to order from RS

Wed Jun 13, 2012 11:55 am

chorlton wrote:[*]Took two attempts but finally ordered on 19th May. So that's about a 3 1/2 week lead time. (They said 4)[/list]
I too ordered on the 19th and am patiently waiting. My order ref was 213xx; was yours before or after that ?

mooredav87
Posts: 3
Joined: Mon Jun 11, 2012 12:06 pm

Re: Invitation to order from RS

Wed Jun 13, 2012 1:39 pm

mooredav87 wrote:
mooredav87 wrote:29/2/2012: submitted interest on RS site
18/5/2012: ordered the Pi. dispatch estimate expected within 3 weeks (to Northern Ireland ) . Order number 16xxx
11/6/2012: still waiting. No dispatch email or Pi!
"You have a shipment being sent from RS COMPONENTS LTD that is due to be despatched on 11/06/2012 using our Express 24 service"

Email sent at 20.24 from parcel force. So I can probably expect this either the end of the week, or next week judging by their track record!

It has arrived!! :D

Roalush
Posts: 66
Joined: Sat Jun 02, 2012 9:31 am

Re: Invitation to order from RS

Thu Jun 14, 2012 10:17 am

Maybe if I've waited a day or two and ordered on the 17th or 18th, I would have gotten mine too like everybody else.

Even mike from RS who promised to check on my order, did not get back to me after a week.

Well... I give up. Had enough.

matlock
Posts: 5
Joined: Thu Jun 14, 2012 8:51 am

Re: Invitation to order from RS

Thu Jun 14, 2012 10:50 am

I has the dispatch email from parcelforce at 23:02 on 11/06 however the tracking website only shows as parcel advised.

I thought express 24 would mean it would have been delivered by now

Norefall
Posts: 43
Joined: Sun Nov 06, 2011 12:19 pm

Re: Invitation to order from RS

Thu Jun 14, 2012 11:05 am

June 12, 2012  15:39
Birmingham - UK   Shipment picked up


June 12, 2012  16:49
Birmingham - UK   Please contact DHL


For the last two days it has been like this. I have contacted DHL, and they say I must contact RS and ask if they have shipped for the item for real... wtf?

RS does not replay. I sent email to Mike. What to doo? Is the item shipped?

Norefall
Posts: 43
Joined: Sun Nov 06, 2011 12:19 pm

Re: Invitation to order from RS

Thu Jun 14, 2012 11:43 am

Norefall wrote:June 12, 2012  15:39
Birmingham - UK   Shipment picked up


June 12, 2012  16:49
Birmingham - UK   Please contact DHL


For the last two days it has been like this. I have contacted DHL, and they say I must contact RS and ask if they have shipped for the item for real... wtf?

RS does not replay. I sent email to Mike. What to doo? Is the item shipped?
Did just get this answare from DHL:

"The shipping number you refer to has been canceled by RS Components.
We do not know why. Only RS Components can answer you."

Omg. What is happening?

Roalush
Posts: 66
Joined: Sat Jun 02, 2012 9:31 am

Re: Invitation to order from RS

Thu Jun 14, 2012 5:16 pm

I don't understand why RS didn׳t use an automated tracking system. Why waste expensive human resource on something a computer can do better and faster (and cheaper)?
I think that people are kept in the dark for no reason at all by both RS and Farnell.

Rej
Posts: 5
Joined: Thu Jun 14, 2012 5:34 pm

Re: Invitation to order from RS

Thu Jun 14, 2012 5:40 pm

I too received a mail from Parcel Force on the 11th stating your item is being dispatched - but it's not arrived yet and it is not even showing as collected on the Parcel Force website...

Reading other posts here I'm starting to suspect that some people have been sent 2 in error from this batch whilst others of us have been missed??

zibby
Posts: 1
Joined: Fri Jun 15, 2012 6:29 am

Re: Invitation to order from RS

Fri Jun 15, 2012 6:31 am

Rej wrote:I too received a mail from Parcel Force on the 11th stating your item is being dispatched - but it's not arrived yet and it is not even showing as collected on the Parcel Force website...

Reading other posts here I'm starting to suspect that some people have been sent 2 in error from this batch whilst others of us have been missed??
I got 2 emails from parcel force on the 11th and another 2 on the 12th... so 4 tracking numbers and all 4 are in the same state as yours... I'm emailing RS & parcel force today and then trading standards some time early next week.

matlock
Posts: 5
Joined: Thu Jun 14, 2012 8:51 am

Re: Invitation to order from RS

Fri Jun 15, 2012 5:04 pm

matlock wrote:I has the dispatch email from parcelforce at 23:02 on 11/06 however the tracking website only shows as parcel advised.

I thought express 24 would mean it would have been delivered by now
I emailed RS today with [email protected] in the subject, he has sorted it out and my PI will be resent on Monday.

spark001uk
Posts: 1
Joined: Sat Jun 16, 2012 3:16 pm

Re: Invitation to order from RS

Sat Jun 16, 2012 3:26 pm

23.03.12- Registered on RS for a Pi
Various "we haven't forgotten you but your order is in a queue the length of the Great Wall of China" emails blah blah blah..
16.06.12- Given a unique code number, directed to a site where the table reveals: I will probably get the order invite on 21st june, followed by an 11 week lead time for delivery. Which brings me, after a few mins browsing, to this conclusion of two choices:

1) Pay £36 and wait 3 months for delivery, or
2) Pay £40ish on the Bay and get it in a few days.

Hmmm...... now which shall I go for???

Roalush
Posts: 66
Joined: Sat Jun 02, 2012 9:31 am

Re: Invitation to order from RS

Sat Jun 16, 2012 11:06 pm

spark001uk wrote:23.03.12- Registered on RS for a Pi
Various "we haven't forgotten you but your order is in a queue the length of the Great Wall of China" emails blah blah blah..
16.06.12- Given a unique code number, directed to a site where the table reveals: I will probably get the order invite on 21st june, followed by an 11 week lead time for delivery. Which brings me, after a few mins browsing, to this conclusion of two choices:

1) Pay £36 and wait 3 months for delivery, or
2) Pay £40ish on the Bay and get it in a few days.

Hmmm...... now which shall I go for???
In that case, you can sell your code on EBay for 20-40$, bid on a Pi and pay less in total than the pre-order price. That's how insane it is. Very tempting - don't know if it's fair or legal.

User avatar
Morgaine
Posts: 141
Joined: Mon Mar 12, 2012 1:13 am

Re: Invitation to order from RS

Sun Jun 17, 2012 4:43 am

RS's preordering schedule seems to be suffering badly. You'd expect them to be roughly the same as Farnell, but whereas Farnell has promised that everyone who registered an interest before 18th April would get their Pi before end of June, look at RS's schedule:

Code: Select all

Registration date 				Estimated Invited to order date         Estimated shipping from invitation to order
=================             ===============================         ===========================================
6th March - 12th March        Tuesday 19 June                         9 weeks
13th March - 21st March       Wednesday 20 June                       10 weeks
22nd March - 5th April        Thursday 21 June                        11 weeks
6th April - 16 April          Friday 22 June                          11 weeks
So RS are almost 2 months behind Farnell on deliveries for registrations made in the first week after launch, and over 2.5 months behind Farnell for registrations in that final week "before 18th April". In other words, the slippage vs Farnell is getting worse over time instead of better.

Five and a half months wait for registrations made on the 6th March ...

I'm not sure what to make of this, but it seems odd that they're not roughly in step with Farnell.

Morgaine.
Intolerance is a failure of education. Education is predicated on tolerance of the uneducated.

User avatar
yertiz
Posts: 34
Joined: Mon Apr 16, 2012 3:45 pm

Re: Invitation to order from RS

Sun Jun 17, 2012 10:06 am

Morgaine wrote:RS's preordering schedule seems to be suffering badly. You'd expect them to be roughly the same as Farnell, but whereas Farnell has promised that everyone who registered an interest before 18th April would get their Pi before end of June, look at RS's schedule:

Code: Select all

Registration date 				Estimated Invited to order date         Estimated shipping from invitation to order
=================             ===============================         ===========================================
6th March - 12th March        Tuesday 19 June                         9 weeks
13th March - 21st March       Wednesday 20 June                       10 weeks
22nd March - 5th April        Thursday 21 June                        11 weeks
6th April - 16 April          Friday 22 June                          11 weeks
So RS are almost 2 months behind Farnell on deliveries for registrations made in the first week after launch, and over 2.5 months behind Farnell for registrations in that final week "before 18th April". In other words, the slippage vs Farnell is getting worse over time instead of better.

Five and a half months wait for registrations made on the 6th March ...

I'm not sure what to make of this, but it seems odd that they're not roughly in step with Farnell.

Morgaine.
We need to cut RS a little slack as they had two and half times more orders than Farnell. But I doubt that RS can supply pis at two and a half times the rate of Farnell. Back in the middle of May in a different thread I postulated:
The other pinch point will be the resources of RS and Element 14. They can’t simply suddenly expand to be able to deal with RasPis by the 100,000.

My guess would be, from all that we have seen so far, that processing 15,000 RasPis per week will stretch the resources of both Element 14 and RS. That will soon start to eat in to the outstanding orders but it looks like it will be the back end of August/September before RS can deliver all of the outstanding 250,000.
@jamesh who has some inside knowledge suggested I did not know what I was talking about:
I'm afraid, as you said, that this is just a guess. And fortunately, not an accurate one!
However, RS own schedule now indicates that they will still be delivering pis until 7 September.

They have been delivering pis from their own stock since around 28 May. So far the highest number order I have seen delivered is in the 18,000 range. My order number is in the 39000 range and is due for delivery on 21 June which suggests that over the four weeks from 28 May they will only manage to despatch 10,000 pis per week.

They seem to be struggling to ramp up production significantly.

Yertiz

holmez
Posts: 31
Joined: Sat Mar 31, 2012 6:39 pm

Re: Invitation to order from RS

Sun Jun 17, 2012 8:48 pm

Registered (with RS) 07/03
RasPi ID numer: 189,6xx

User avatar
Montala
Posts: 675
Joined: Mon Mar 05, 2012 11:54 pm
Location: Herefordshire (U.K.)

Re: Invitation to order from RS

Sun Jun 17, 2012 9:50 pm

holmez wrote:Registered (with RS) 07/03
RasPi ID numer: 189,6xx
Have you not received your 'Time to Order' email yet then?

So far as I can remember, I initially registered at about that time also and was able to place an order on 1st June, when they gave me an Order Ref.of 68*** and an estimated despatch time of 'Within 8 weeks'.

I agree with Morgaine though (as I said in an earlier thread I started on 3rd June - http://www.raspberrypi.org/phpBB3/viewt ... 429#p91429) that RS to seem to be running well behind Farnell/Element14, from whom I have already received my Pi. As you can see, I am in the UK though!

hkzlab
Posts: 5
Joined: Tue Jun 12, 2012 10:47 am

Re: Invitation to order from RS

Mon Jun 18, 2012 2:37 pm

Sigh, this is not great news. I have an order number 27xxx and while [email protected] told me it was expected to ship whitin the previous week and he would be back with more info, I received no updates (and obviously no shipping).
I really hope RS is able to get up to speed soon...

User avatar
ScoobyDoo
Posts: 111
Joined: Wed Apr 04, 2012 2:52 pm
Location: Staffordshire, UK

Re: Invitation to order from RS

Mon Jun 18, 2012 2:58 pm

Im order number 253xx and i havent heard anything yet about shipping, although someone else on here who has the order range 258xx has had theirs shipped so i havent got a clue what's going on..

mraltair
Posts: 43
Joined: Mon May 28, 2012 12:00 pm
Location: Northants

Re: Invitation to order from RS

Mon Jun 18, 2012 3:17 pm

Your Raspberry Pi Id number is 180xxx
Your date of registration was 06/03

Not sure if anybody knows this but, Will this be my order number when I get invited? (tomorrow according to RS)

Frog Pi
Posts: 29
Joined: Tue May 22, 2012 5:26 pm
Location: France

Re: Invitation to order from RS

Mon Jun 18, 2012 4:34 pm

ScoobyDoo wrote:Im order number 253xx and i havent heard anything yet about shipping, although someone else on here who has the order range 258xx has had theirs shipped so i havent got a clue what's going on..
My order number is 213xx and I too am awaiting despatch. I wouldn't mind so much if my credit card hadn't been debited so rapidly.

x3no
Posts: 1
Joined: Wed Jun 13, 2012 8:40 am

Re: Invitation to order from RS

Mon Jun 18, 2012 4:45 pm

04-03-2012 Registered interest on RS
22-05-2012 Pre-order RPi, order number 280xx
18-06-2012 I got a DHL Shipment notification with tracking information

hkzlab
Posts: 5
Joined: Tue Jun 12, 2012 10:47 am

Re: Invitation to order from RS

Mon Jun 18, 2012 6:15 pm

x3no wrote:04-03-2012 Registered interest on RS
22-05-2012 Pre-order RPi, order number 280xx
18-06-2012 I got a DHL Shipment notification with tracking information
Which makes me feel slightly pulled around ;)

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