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ukscone
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Re: License Key Not Arrived

Thu Feb 28, 2013 11:22 pm

The person who handles the store has been away for a day or so and i'm not sure when exactly he's back, possibly tomorrow (the 1st) but i'll give him a heads up that you are both having problems.

mcavity
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Re: License Key Not Arrived

Fri Mar 01, 2013 12:47 am

ukscone wrote:The person who handles the store has been away for a day or so and i'm not sure when exactly he's back, possibly tomorrow (the 1st) but i'll give him a heads up that you are both having problems.
humm the board seems to have eaten my post.
I'm in the same boat. no license yet.

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ukscone
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Re: License Key Not Arrived

Fri Mar 01, 2013 12:55 am

mcavity wrote:
ukscone wrote:The person who handles the store has been away for a day or so and i'm not sure when exactly he's back, possibly tomorrow (the 1st) but i'll give him a heads up that you are both having problems.
humm the board seems to have eaten my post.
I'm in the same boat. no license yet.
It was your first post so had to wait to be moderated before it'd appear

mcavity
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Re: License Key Not Arrived

Fri Mar 01, 2013 1:24 am

Ahh OK. Thank you.

KaraokeStu
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Re: License Key Not Arrived

Fri Mar 01, 2013 9:38 am

Fingers crossed the back-order gets cleared today then.

Is there only one person that deals with the store at present?

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RaTTuS
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Re: License Key Not Arrived

Fri Mar 01, 2013 9:42 am

Possibly there is only one...
however it is party day 1/4 birthday of the RPi so hopefully things will get unstuck before the cake starts



[edit]
they are a charity and non profit organization so don't have lots of staff
How To ask Questions :- http://www.catb.org/esr/faqs/smart-questions.html
WARNING - some parts of this post may be erroneous YMMV

1QC43qbL5FySu2Pi51vGqKqxy3UiJgukSX
Covfefe

equipoa
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Re: License Key Not Arrived

Fri Mar 01, 2013 2:41 pm

I have not received the order yet. Order #49310

It's been 120 hours.

When did I get?

savis21
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Re: Still haven't received MPEG2 Licence

Fri Mar 01, 2013 5:10 pm

I have same issue with MPEG-2 and VC-1 licences. I ordered them 26th February 2013 and still 1st March I haven't received nothing else but these two general PDF files (?). They promise to deliver during 72 hours, so that's why I am little bit surprised...

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ukscone
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Re: License Key Not Arrived

Fri Mar 01, 2013 5:34 pm

KaraokeStu wrote:Fingers crossed the back-order gets cleared today then.

Is there only one person that deals with the store at present?
unfortunately yes only one at the moment and everyone has been pretty much scattered around the globe all week including the store elf and they are in the pub tonight to celebrate 1,000,000 raspi's sold and 1st Anniversary so i don't expect anything will happen today but i'll ping the elf again to remind him people are waiting.

ripping
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Re: Still haven't received MPEG2 Licence

Fri Mar 01, 2013 8:12 pm

Same here.
Ordered both codecs on 26th Feb and still waiting. I ordered 2 others ( for another raspi) about a week before and these arrived within 12 hours of payment.
What is irritating is that there is no email address to direct these issues, the only address on raspberrypi.com, is for 'cancellations and returns', which I'm pretty sure just goes straight to the manufacturer of the T-shirts, and has nothing to do with codecs.

pigdog
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Re: Still haven't received MPEG2 Licence

Fri Mar 01, 2013 8:17 pm

I also have not yet received my MPEG2 license should I be worried or is it just a case of wait patiently?

BillV
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VC-1 keys

Fri Mar 01, 2013 8:36 pm

Ordered 2 VC-1 keys 4 days ago and have sent follow up emails. Received no keys or replies. Order is marked as completed. Is there are problem generating keys?

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ukscone
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Re: Still haven't received MPEG2 Licence

Fri Mar 01, 2013 9:45 pm


atf64
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Re: Still haven't received MPEG2 Licence

Fri Mar 01, 2013 11:14 pm

I too have order the MPEG2 license and, after more than 72 hours, have not received anything other than an automated reply. I have sent two messages and have not received a reply. Very disappointing.

If you are going to advertise something for sale, and claim to process the order within a specific period of time (72 hours in this case), well, you should make certain you are able to do so. If you don't have that level of competence, replace the 72 hour promise with a message stating: "quit whining and we'll get you your license key when we get off of our duffs and feel like doing some work - otherwise, bugger-off"

Just be honest and don't deceive your customers.

Thanks,
Trent

manjeshgpai
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MPEG-2 & VC-1 license keys

Sat Mar 02, 2013 5:16 am

UPDATE: Received the keys on March 2nd. Thanks a lot.

Hi there,

Greetings!
I had placed an order for 1 x MPEG-2 license key & 1 x VC-1 license key on 26th February 2013. Though the order status is shown as completed, I have not received the keys in my email (72hrs have already passed).
Order no. has been communicated through an email to [email protected] on 1st March, 10:37AM IST (I have not received a response to this email yet).
Please help!
Last edited by manjeshgpai on Mon Mar 04, 2013 3:38 pm, edited 1 time in total.

oakfieldmark
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Re: VC-1 keys

Sat Mar 02, 2013 9:16 am

I have the same issue, ordered 2 keys on Monday and not anything.

Mark

ezgeezer
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Re: License Key Not Arrived

Sat Mar 02, 2013 12:29 pm

License received as of midday today. :D

Thanks for your help with this ukscone and for providing an explanation as to the reason for the delay.

lometje
Posts: 2
Joined: Sat Mar 02, 2013 1:17 pm

Re: License Key Not Arrived

Sat Mar 02, 2013 1:22 pm

My order (#49933) has not arrived either, but it is still 6 hours and 10 minutes before the 72 hour deadline ;)

Hopefully my order will arrive anytime soon, and happy birthday Raspberry Pi and also congrats to everyone who gave birth to this little one 8-)

KaraokeStu
Posts: 3
Joined: Thu Feb 28, 2013 10:28 pm

Re: License Key Not Arrived

Sat Mar 02, 2013 5:50 pm

I've had my keys arrive now, so thanks for the work of the store elf!

I can imagine the celebrations around the number of Pi's sold now!

It's amazing what this little thing can do for just £35 plus a hub and case!

Schmidt
Posts: 1
Joined: Sat Mar 02, 2013 7:18 pm

Re: License Key Not Arrived

Sat Mar 02, 2013 7:20 pm

I missing my key to

Slowhand
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Re: License Key Not Arrived

Sat Mar 02, 2013 7:59 pm

Same here,
my order (#49906) has not arrived me.
Order and pay ist over 3 days ago.

Regards
Slow

hjagla
Posts: 4
Joined: Wed Jan 23, 2013 2:28 pm

Re: License Key Not Arrived

Sat Mar 02, 2013 8:46 pm

If it helps, I am still waiting on my order as well... Order 49884. Was hoping to set it up tonight. :|

atf64
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Re: Still haven't received MPEG2 Licence

Sat Mar 02, 2013 8:59 pm

Hey! I got my licence key! Now, I have to take back the snide comments I made. Well, not really since it WAS more than 72 hours, but I'm just so darned happy now that I don't care :)

littlalex
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Re: Still haven't received MPEG2 Licence

Sun Mar 03, 2013 9:26 am

Even Worse - I got my license payment refunded back through PayPal after waiting 72 Hrs+ with a message "out of stock" How can a software license (a text number) be out of stock?!

Littlalex

Gribley
Posts: 1
Joined: Sun Mar 03, 2013 9:52 am

Re: License Key Not Arrived

Sun Mar 03, 2013 9:54 am

...and another one for the list: 49819

At least now I know it is a general thing and not just my problem :)

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