mareck
Posts: 26
Joined: Fri Jan 11, 2013 12:45 pm

21 Weeks Waiting for order from RS

Tue Jan 15, 2013 5:28 am

So, its now around 21 weeks for my order from RS components.

After sending them a mail in December they sent me a mails stating they dispatched it on the 5th of December. With nothing arriving I have sent then three mails over the past two weeks with no response.
Kinda feels like i was scammed out of my money...

Does anybody know how I could get either my Pi or money back.
There are other resellers to choose from these days. (much changed in 21 weeks....)

sdjf
Posts: 1397
Joined: Fri Mar 16, 2012 5:20 am
Location: California
Contact: Website

Re: 21 Weeks Waiting for order from RS

Tue Jan 15, 2013 5:35 am

Where are you located? They are sending by postal carrier now and that can take quite a long time, depending on where you are. And in some countries, the Pi's get held up in customs if the paperwork or declaration on the parcel raises issues.
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mareck
Posts: 26
Joined: Fri Jan 11, 2013 12:45 pm

Re: 21 Weeks Waiting for order from RS

Tue Jan 15, 2013 6:03 am

Located in South Africa.
From my other packages i have ordered from UK.
It normally takes around 10 days where i stay.

sdjf
Posts: 1397
Joined: Fri Mar 16, 2012 5:20 am
Location: California
Contact: Website

Re: 21 Weeks Waiting for order from RS

Tue Jan 15, 2013 10:15 am

If you search the forum for posts about deliveries to South Africa, you will see that it seems to take over a month after dispatch by RS UK for Pis to arrive. Judging from the posts I can find, and there are quite a few South Africans reporting, the parcels must be evaluated in customs before delivery through the postal system. Here are two to peruse, if you have not seen them.

http://www.raspberrypi.org/phpBB3/viewt ... 65#p238065

http://www.raspberrypi.org/phpBB3/viewt ... 79#p233979

If your Pi has still not arrived, you will have to decide whether to cancel the RS order and order from another vendor in South Africa, refusing the parcel when it arrives, and then wait (possibly a very long time) for a refund, or just wait it out and pay the outrageously high customs duty you may get assessed. Bummer.
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mareck
Posts: 26
Joined: Fri Jan 11, 2013 12:45 pm

Re: 21 Weeks Waiting for order from RS

Tue Jan 15, 2013 5:28 pm

Its been six weeks since they said they sent it.
That's well beyond any normal delay.
The only shipping that takes longer than that is actually by boat.

I keep sending RS mails and they don't respond.

kls
Posts: 1
Joined: Wed Jan 23, 2013 3:47 am

Re: 21 Weeks Waiting for order from RS

Wed Jan 23, 2013 3:51 am

I too have been waiting 18 weeks and they now no longer respond to my emails, even though they proudly announced the item had been dispatched in December.

I can't even dispute the payment with PayPal because it has been more than 45 days since the transaction!

Extremely unsatisfied.

mareck
Posts: 26
Joined: Fri Jan 11, 2013 12:45 pm

Re: 21 Weeks Waiting for order from RS

Wed Jan 23, 2013 1:53 pm

Got a response from RS at last. (7 mails over 3 weeks )
Said that they will send another. will see how it goes.

mmoller2k
Posts: 31
Joined: Fri Dec 28, 2012 2:52 pm

Re: 21 Weeks Waiting for order from RS

Thu Jan 24, 2013 7:49 am

I'm in South Africa too and I've only been waiting 15 weeks. Does that mean I'm too impatient?
My order was dispatched over 6 weeks ago and I'm still waiting. Should I wait some more or cancel the order? The only shipping that takes longer is by swimmer.

mareck
Posts: 26
Joined: Fri Jan 11, 2013 12:45 pm

Re: 21 Weeks Waiting for order from RS

Thu Jan 24, 2013 11:06 am

After 4 weeks I write something off as lost.
So best is to contact them and get them to resend it or go Farnell. They are more expensive but are known to be more reliable for delivery times.

omoser
Posts: 9
Joined: Thu Jan 24, 2013 10:02 pm

Re: 21 Weeks Waiting for order from RS

Thu Jan 24, 2013 10:29 pm

Unfortunately I also have a bad experience with RS.

I order 5 Pi's + cases on 25th of October. Supposedly, my order was shipped on 12.12.2012. I have not received anything so far. Every email reply takes at least 5 days. And for the last email reply I am waiting since 08th January. Living in Austria, shipping does take approx. 10 to 14 days at most.

So, 180 Euro's might be gone. For a student, that's a lot of money. In short, I cannot recommend ordering from RS.

Does anyone happen to know if there is a phone number that I can call, or give some other advice?

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