hellbender
Posts: 103
Joined: Wed Dec 26, 2012 9:29 pm
Location: Arnhem
Contact: Website

Codecs ordered and payed for but not received

Sat Jan 05, 2013 9:48 am

Hi All,
I ordered the codecs two weeks ago ( 24th of december ) and payed for them online. Due to the holidays I figured it would take al little longer to get them, but it has been 2 weeks already and still no email with the codes. Could anybody help me with this problem?

With regards,
MIchel

rdb
Posts: 294
Joined: Mon Jul 16, 2012 3:42 pm

Re: Codecs ordered and payed for but not received

Mon Jan 07, 2013 10:07 am

Hi Michel,

The codecs are automatically emailed to the address you provided within 24 hours after the order has been placed with the store. I suspect that if you haven't received the codes it will be due to either a typo in the address you provided or your mail service blocking the email by incorrectly marking it as spam.

If you email your Order ID to store@raspberrypi.org and add that address to your safe senders list, they will manually email your codes to you within 24 hours of the request.

Best,

Rob

Lumpyone
Posts: 1
Joined: Tue Jan 08, 2013 2:53 am

Re: Codecs ordered and payed for but not received

Tue Jan 08, 2013 2:56 am

I have been having the same issue. I checked my spam and also the email address I used in my account info on Raspberrypi.com and still no email with the license keys!

I emailed and sent a message within the store itself and still no respose

Someone Please Help!

rdb
Posts: 294
Joined: Mon Jul 16, 2012 3:42 pm

Re: Codecs ordered and payed for but not received

Wed Jan 09, 2013 11:08 am

Hi Lumpyone,

All emails sent to store@raspberrypi.org have now been dealt with.

Can you please confirm that you have received your license keys?

Best,

Rob

goujam
Posts: 34
Joined: Tue Jul 10, 2012 6:48 am

Re: Codecs ordered and payed for but not received

Thu Jan 24, 2013 7:26 pm

Hi I've ordered the codecs before and once ordered I got an email from PayPal and the pi store together confirming the order then the codecs came a day after.

How ever I ordered the codecs for another pi last night and I only have a PayPal order confirmation and nothing from the pi store. Is this normal or has my order not been received ?

goujam
Posts: 34
Joined: Tue Jul 10, 2012 6:48 am

Re: Codecs ordered and payed for but not received

Thu Jan 24, 2013 7:29 pm

I have a order number on the PayPal email if that helps

rdb
Posts: 294
Joined: Mon Jul 16, 2012 3:42 pm

Re: Codecs ordered and payed for but not received

Thu Jan 24, 2013 7:49 pm

Please email your order query to store@raspberrypi.org and we will get back to you.

Best,

Rob

goujam
Posts: 34
Joined: Tue Jul 10, 2012 6:48 am

Re: Codecs ordered and payed for but not received

Fri Jan 25, 2013 7:42 am

Hi I sent an email yesterday about not recieveing the cofirmation email but I sent it from my work email so I have just sent the message via my personal email which is the one I used for the order. I still have not recieved any emails from raspberrypi.org just a confirmation from paypal!!

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