custk9
Posts: 8
Joined: Tue Feb 12, 2013 10:54 pm

Re: RS and Allied Update #6

Wed Feb 20, 2013 2:24 pm

When I got my confirmation email it was clearly stated:
Once your order has been dispatched you will receive a notification advice email from RS or our courier advising you of the shipment.
and I didn't got one. I don't know if they send it but if they don't, they shouldn't be adding this sentence in the email. It adds up to the confusion.

It was a private order BTW.

PnB
Posts: 2
Joined: Wed Feb 20, 2013 5:06 pm

Re: RS and Allied Update #6

Wed Feb 20, 2013 5:13 pm

Same situation here: I received my RPi today, but no shipping notification by e-mail (but that's still better than the opposite situation :roll: ). For those who care, I ordered the board on January 26th 2013, with order reference number 101023940x.

lramirev
Posts: 3
Joined: Tue Feb 19, 2013 7:05 pm

Re: RS and Allied Update #6

Wed Feb 20, 2013 5:32 pm

Rurwin:
Thank you very much for your response.

All:
For all out there I'll like to let you know I received a email notifing me my order was dispached today. So at least they are at order: 1010243807

By the way rurwin, I guess your calculation were not that bad after all.
bissho wrote:Thanks rurwin
rurwin wrote:
bissho wrote:Rurwin:
Would you please do me a favour and check on the status of my order: 1010237761

Thanks.
I wondered if I had put too many disclaimers in that post. It appears I put too few.

I am not associated with RS, and my sole association with the Foundation is that I moderate the forum. I have no more information than anyone else here.

But on the basis of those order numbers, I'd say 1010237761 should have already shipped. It may be worth emailing RS etc. If I were you I would not continue to wait patiently.

The other order, 1010243807, is 3000 orders later than the latest order that this thread has mentioned as shipping. In this case, waiting patiently is probably the order of the day.

hudo
Posts: 1
Joined: Wed Feb 20, 2013 8:27 pm

Re: RS and Allied Update #6

Wed Feb 20, 2013 8:32 pm

Good Afternoon,
We apologise for the delay in replying to your email, our enquiry rate is currently very high. Your order REF 101024133X is showing as dispatched on the Monday 18th February.
The feedback we have been receiving from our customers in xxxxx_country is that they are taking delivery of their orders up to 12 working days after it has been dispatched.

If you do not receive your order within this time frame please email and we will investigate. Thank you for your patience.

Kind regards
Raspberry Pi Team
No tracking number, do!

Kokop
Posts: 6
Joined: Tue Feb 12, 2013 8:43 am

Re: RS and Allied Update #6

Wed Feb 20, 2013 9:05 pm

For those still waiting, another confirmation: I've received today (to Spain) my order made on january the 20th. Everything is ok, although I didn't received any dispatch mail.

BlueScreenJunky
Posts: 6
Joined: Sat Feb 16, 2013 9:47 am

Re: RS and Allied Update #6

Thu Feb 21, 2013 6:51 am

I received mine on Monday after a small delay (ordered on January 22, received on February 18). But I never had any tracking number or e-mail confirmation that it was shipped.

equipoa
Posts: 2
Joined: Mon Feb 11, 2013 5:48 pm

Re: RS and Allied Update #6

Thu Feb 21, 2013 5:29 pm

The answer I have given, when I have required tracking my order:
Good Afternoon,
We are dispatching orders via DHL MAIL which in turn uses your local Postal System, unfortunately we are not provided with any tracking details, so are unable to pass tracking information onto our customers.
Kind Regards
Raspberry Pi Team

Blygh
Posts: 1
Joined: Mon Feb 11, 2013 9:44 am

Re: RS and Allied Update #6

Thu Feb 21, 2013 8:17 pm

lramirev wrote:Rurwin:
For all out there I'll like to let you know I received a email notifing me my order was dispached today. So at least they are at order: 1010243807
Well, I guess that gives me hope that mine (order 1010243705) was dispatched at around the same time. If it has then it would have been nice to get a dispatch notification...

daavvee
Posts: 3
Joined: Wed Jan 16, 2013 1:12 pm

Re: RS and Allied Update #6

Thu Feb 21, 2013 11:49 pm

Thought I would come back and check for an update. Absolutely nothing has happened, no replies to any emails and certainly no delivery. Coming up on 7 months now

order reference number is: 119836
Date of order Fri, 29 Jun 2012, 05:18 PM
Your order number 65838db5b70311e181820050568e196b

daavvee wrote:Hi All,

First post here and unfortunately it's not a good one,

Ordered mine (and paid for) on 29th June 2012 (yes in 12 days time that is bang on half a year ago)

I've sent RS an email the week before christmas (no reply) and sending another one tonight. Seriously pissed off to be honest, especially since it seems other people are getting december orders now.

Just wanted to bitch and moan a bit, I'm in Australia so realise things might take a little longer, but seriously I could have walked to the UK by now. Hurry the F up

dave

Xello
Posts: 1
Joined: Fri Feb 22, 2013 10:39 am

Re: RS and Allied Update #6

Fri Feb 22, 2013 10:41 am

Just got my A model ordered 5 days ago :)

crns
Posts: 5
Joined: Fri Feb 22, 2013 2:47 pm

Re: RS and Allied Update #6

Fri Feb 22, 2013 2:55 pm

Hi

I ordered from RS, 21 jan 2013, after 4 weeks of waiting i cancelled the order, and then imideatly got a mail that it could not be cancelled as it was scheduled for dispatch. But i never got a mail about dispatch as the order confirmation said would arrive 5 days prior to shipment. Next day it arrived with me in Denmark sent out of Germany. my order number was 1010237114

So it would seem that RS will push your order up for dispatch rather than loose it upon cancelation!

The only problem is that the model I got was clearly used. It has blue pencil notes written on both sides and is really sticky, touching it leaves clearly marked fingerprints in the sticky areas. I seems as if it has been lying in a softdrink and also smells 'sweet' when it gets hot. So not too happy about that 'feature'.

I complained to RS that replied I can ship it back, but I dont dare as I may have to wait indefinatly for the replacement, so i´ll keep it as it work as intended.
br

rpibossa
Posts: 7
Joined: Mon Feb 18, 2013 1:07 pm

Re: RS and Allied Update #6

Fri Feb 22, 2013 4:00 pm

Why do you not return and buy somewhere else ?
I'd definately do that.

FiftyPence
Posts: 10
Joined: Thu Jan 24, 2013 8:31 pm

Re: RS and Allied Update #6

Fri Feb 22, 2013 4:59 pm

Finally received Pi and accessories on Wednesday 20Feb13, I never received a dispatch email - only an email from RS after I emailed them querying the significant delay since ordering.

Raptor
Posts: 40
Joined: Mon Jan 28, 2013 6:28 pm

Re: RS and Allied Update #6

Fri Feb 22, 2013 5:16 pm

Well I have waited too long for some form of resolution
so yesterday I initiated a paypal refund request only to
receive a email as follows...

"Good Afternoon,
We have received your order, once your order is dispatch you will receive a confirmation email.
Kind Regards
Raspberry Pi"

Strange choice of wording as I requested a replacement for a faulty Pi
as opposed to placing a order. It sounds to me like someone is simply sending
out pre formatted emails without even looking at the details.

Just mailed them back to inform them of the refund request
so we will see how long it takes to get my refund so I can
buy elsewhere.

kimkara
Posts: 17
Joined: Thu Jan 24, 2013 6:25 am

Re: RS and Allied Update #6

Fri Feb 22, 2013 8:09 pm

crns wrote:Hi

I ordered from RS, 21 jan 2013, after 4 weeks of waiting i cancelled the order, and then imideatly got a mail that it could not be cancelled as it was scheduled for dispatch. But i never got a mail about dispatch as the order confirmation said would arrive 5 days prior to shipment. Next day it arrived with me in Denmark sent out of Germany. my order number was 1010237114

So it would seem that RS will push your order up for dispatch rather than loose it upon cancelation!

The only problem is that the model I got was clearly used. It has blue pencil notes written on both sides and is really sticky, touching it leaves clearly marked fingerprints in the sticky areas. I seems as if it has been lying in a softdrink and also smells 'sweet' when it gets hot. So not too happy about that 'feature'.

I complained to RS that replied I can ship it back, but I dont dare as I may have to wait indefinatly for the replacement, so i´ll keep it as it work as intended.
br
My pi arrived in the same state yours did with a sticky waxy coating and a fine solder splatter all over the board. the SD card pins were pressed flat to the point where they did not make contact with the SD card.
the PI ran for a few minutes before it became RIP.
it was replaced and the new units QC was 10000 X better, board was clean and is still running

sys
Posts: 2
Joined: Sat Feb 23, 2013 12:04 pm

Re: RS and Allied Update #6

Sat Feb 23, 2013 12:18 pm

Here is my story:
I ordered on August 17th with reference number 10101783**. The expected dispatch was within 15 weeks. After I did not get any Raspberries or information, I decided to write to rs in January 2013.
The reply took two days. They told me, that some customers experienced dispatch problems, so in English they forgot my order. Fine. They asked if I wanted the money back, or if I am in need of a re-dispatch via DHL-Express.
I decided for the re-dispatch.
The kind answer was, that my Raspberries will be dispatched asap, and I am going to receive a re-dispatch information.
After two weeks of silence, I decided two ask for the status of the re-dispatch.
This time the reply was instantly. "After investigating into the status of re-dispatch, I can see that your expected shipping date is 14th February. You will receive a dispatch-confirmation email." Fine.
I did not get any information on my re-dispatch, as assumed.
So I decided to ask for my status on Monday. I did not get any reply.
I am really irritated.
Will my Raspberries be dispatched, although I did not get any dispatch-information?
I wrote a very clear email and I will send it to rs on Monday. Do you think this will help?
I read that some of you did not get a shipping-confirmation. Should I wait one more week? I am really annoyed by rs, and irritated, because I never experienced any problem with them before.
My order is a consumer order.

Kind Regards

sys

rafffel
Posts: 4
Joined: Tue Feb 19, 2013 9:59 pm

Re: RS and Allied Update #6

Sun Feb 24, 2013 11:57 am

I just received (yesterday) my Pi model b 512 Ram :)
No notification e-mail received
item order is :1010240911
ordered 29th january
dispatched on 15 Feb 2013
arrived on letter box (french) the 23 Feb 2013

have a good day

nuttyme
Posts: 6
Joined: Mon Jan 14, 2013 2:12 am

Re: RS and Allied Update #6

Mon Feb 25, 2013 12:23 am

---
Last edited by nuttyme on Wed Jul 03, 2013 10:28 pm, edited 1 time in total.

ZeneFallX
Posts: 2
Joined: Fri Feb 15, 2013 2:01 am

Re: RS and Allied Update #6

Mon Feb 25, 2013 3:01 pm

ZeneFallX wrote:Wish I had read all this first. Ordered mine 2 weeks ago with RS, despatch time would be 2 weeks.

So fingers crossed, let you know how it works out :?
Received mine today, up and running as we speak.

Ordered 27th January
Received 25th January
Date on invoice 15th February

Ordernumber 1010240010

olivier
Posts: 1
Joined: Thu Oct 25, 2012 3:33 pm

Re: RS and Allied Update #6

Tue Feb 26, 2013 11:32 am

Received my 27 rspie today, but in very bad condition, here is the photo of the box before I open it:
Image

Hoppefully the rspie are enclosed in plastic case and none was missing !

Ordered: 31th January
Received: 26th February
Date on invoice: 18th February

Ordernumber 10102418XX

jolurove
Posts: 1
Joined: Tue Feb 26, 2013 2:00 pm

Re: RS and Allied Update #6

Tue Feb 26, 2013 2:03 pm

I ordered mi Rasp Pi on february 7, and after reading the posts here I panicked so I wrote an email to RS, Here's the Reply
Good afternoon,

Your order 1010245933 was despatched on 22/02/13 Feedback from customers in Spain is that they are taking delivery of their orders up to 12 working days after despatch.

If you do not receive your order within this time frame please email and we will investigate.


Thank you for your continued patience.

Kind Regards

Sandra

RS Raspberry Pi Team
So I guess I'll keep waiting and post feedback upon receiving it. :roll:

Grenge
Posts: 9
Joined: Tue Jan 22, 2013 12:51 pm

Re: RS and Allied Update #6

Wed Feb 27, 2013 1:55 am

Still waiting, so I sent another email to find out if mine was actually sent, because I had tried to cancel it around the same time it was allegedly being despatched, almost 2 weeks ago.
Seems like a pretty bad courier if it takes 2 weeks to send something from the UK. I have usually gotten things sent out from the UK by standard post and the longest that took was 5 working days, sometimes it only took 3.
Now to see if the RPi turns up before they answer my email.

Grenge
Posts: 9
Joined: Tue Jan 22, 2013 12:51 pm

Re: RS and Allied Update #6

Wed Feb 27, 2013 1:08 pm

Well, I'm impressed. Less than 12 hours and I got a reply to my email.
Your order 1010237678 was despatched on 14/02/13 Feedback from customers in Australia is that they are taking delivery of their orders up to 21 working days after despatch.
Now, the one thing I would have to question is the "feedback" they are apparently receiving. When was the last time anyone ordered something, then when they received it contacted the company and said "that only took (x) days to arrive"
Sounds more like "don't bug us with any more emails for 21 days and hopefully it will turn up by then"

Raptor
Posts: 40
Joined: Mon Jan 28, 2013 6:28 pm

Re: RS and Allied Update #6

Wed Feb 27, 2013 6:27 pm

Well I am still waiting for any form of response other
than automated regarding my refund request.

Paypal says I have to wait until the 5th of march and if
they haven't replied paypal will make a decision.

rpibossa
Posts: 7
Joined: Mon Feb 18, 2013 1:07 pm

Re: RS and Allied Update #6

Thu Feb 28, 2013 11:29 am

I received mine just today (in France).
Order #1010245217 from 06/02/2013, at the time they claimed 2 weeks before dispatch, so that means they were in line.
Didn't get a dispatch notification.
Arrived in excellent packaging and condition.

Very satisfied.

Now to set it up =)

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