Have you tried contacting the postal service in your country? You've got the package identification number with your dispatch notice - take that number and call up your postal service / visit your local post office and ask them to find out what happened to your package. That way if it arrived in your country, they should be able to tell you where 'exactly' (usually some kind of Depot) it is or if it never left the country it was being sent from. Then you can take things from there. Hope this helps yoummoller2k wrote:Can I file an order cancellation after I received a dispatch notice?
The Pis never arrived, and RS cannot tell me what happened to the parcel.
Hello Vic, thanks for your help. However, I still did not receive any feedback from customer service. Moreover, no email that I sent since 08th of Jan was answered. I am really trying to be patient, but it's more than 3 months since I ordered those PI's. Thank you for your effort.Vic@RS wrote: @ Omoser, Nori0s and Scajetan- as you all have stated your reference numbers in your latest forum posts, I have passed these on to our customer services department for you, who will get back to shortly.
As the saying goes, "Fool me once, shame on you. Fool me twice, shame on me." I was an idiot to think that RS would be any better the 2nd time around. They do not respond to my requests for a status update. So far as I know, now, nearly 3 weeks later, it still has not been dispatched. So much for "Despatch expected within 1 week".DaveSemm wrote:Last year I canceled my order after months of delays. On the 16th of January, RS said there was stock and orders would ship within a week, so I placed a new order and got an automated response which also promised it would be shipped within a week. After a week and a day, with no word from them, I emailed them to ask about the status, and got an automated response saying they would respond within 4 working days. I have 2 days to go before they respond to the email, but I won't hold my breath.
Why do RS have to make this so unpleasant?