So I recently ordered the Raspberry pi 4, 4gb ram model from Canakit. And I had been eagerly waitign for it for 10 days, till it delivered to my house. and me being the excited self (since this is my first pi ever) opened it in a veryyyyy happy mood just to see that I had multiple GPIO pins bent on my pi. Now I have 2 options, according to the person in Canakit. He suggested that I just fix the bent pins, as they will work just fine as normal, or I can do the replacemenent procedure, but that however will take quite a while for it to happen, as they would send me the return label, and then I return, they inspect and then replace. I did not expect that kind of behaviour tbh. I have paid $100 for the item, have waited quite some time for it to be available, just for me to get a broken pi delivered to me? And I haven't heard back, but according to what they said they might not even do an express delivery for the replacement pi.
I have been waititng a long time for this pi, and like I will get really busy in a few days for me to go around the return procedure. I mean if I have to I can, but should I? I mean if the pin is bent from the box, is there a chance more things might be broken as well?
I am open to suggestions on what I should do? Fix the pins myself? Or return and ask for replacement? Also isn't it their duty to send me the replacement in express delivery??