GuitarExtended
Posts: 26
Joined: Fri Aug 10, 2012 8:15 am
Contact: Website

Farnell - element 14 force consumers to buy from retailers

Tue Dec 04, 2012 9:57 am

Hi,

I'm not going to moan as it is forbidden here.
I order a RPi from Farnell 3 months ago, directly from their site, and all went fine (RPi manufactured in China...).
Now I need 2 more RPis. So I went back to their website, only to discover that now consumers have to buy from local retailers. I live in Belgium and there's only one retailer.
These guys generously offer 1 unit for 60 €, tax and shipping (11 €!) included (RPi manufactured just accross the channel!). Remember, I live in Belgium and they are a Belgium based company. And Belgium is not exactly the largest country in the world.

1st question : why take a system that was working fine and make it worse ? So that more people can make more money off it I guess.
2nd question : what good does this do to the RPi foundation ? This is making you guys sound more and more like liars, because only UK consumers can buy the RPi at the price you announce, while the rest of the world has to pay more (or much more).

In short, i find this sad and ridiculous.
http://guitarextended.wordpress.com

User avatar
joan
Posts: 14891
Joined: Thu Jul 05, 2012 5:09 pm
Location: UK

Re: Farnell - element 14 force consumers to buy from retaile

Tue Dec 04, 2012 10:00 am

It does seem poor and doesn't sound right.

Can't you order from the UK site?

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 26454
Joined: Sat Jul 30, 2011 7:41 pm

Re: Farnell - element 14 force consumers to buy from retaile

Tue Dec 04, 2012 10:04 am

For someone who said they were not going to moan that sounds suspiciously like a moan! Which isn't forbidden here -don't beleive everything you read elsewhere. Bad manners and rudeness are forbidden, and obviously libellous or incorrect statements.

The price you have been quoted does seem very high for one device. The manufacturers must sell the base device at the $35 price point, on to which they add P&P and tax. But to nearly double the price seems high. I will see if I can find out why, although the p&p charges are down to the individual resellers.

As an alternative you can buy from places like NewIT in the UK, who will send abroad, and will probably be cheaper than your quoted price.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed.
I've been saying "Mucho" to my Spanish friend a lot more lately. It means a lot to him.

GuitarExtended
Posts: 26
Joined: Fri Aug 10, 2012 8:15 am
Contact: Website

Re: Farnell - element 14 force consumers to buy from retaile

Tue Dec 04, 2012 10:26 am

Hi jamesh,

Thank you for your reply. I will take a look at NewIT. Do you know whether they deliver reasonably fast?

(I did not mention this in my original post to keep things simple, but I can't buy from RS either because they won't ship to an address other than that of the credit card. But that's my own problem and I can understand their policy).

Cheers!
http://guitarextended.wordpress.com

itimpi
Posts: 1090
Joined: Sun Sep 25, 2011 11:44 am
Location: Potters Bar, United Kingdom
Contact: Website

Re: Farnell - element 14 force consumers to buy from retaile

Tue Dec 04, 2012 1:26 pm

GuitarExtended wrote: I will take a look at NewIT. Do you know whether they deliver reasonably fast?
By all reports they do. NewIT are active in the forum, so you might want to look at their thread (a few down from this one) and make up your mind based on that.

GuitarExtended
Posts: 26
Joined: Fri Aug 10, 2012 8:15 am
Contact: Website

Re: Farnell - element 14 force consumers to buy from retaile

Tue Dec 04, 2012 1:38 pm

Ya, I read the thread reporting their arrival in the market. I've already ordered my RPis.
Thank again for the tip!
http://guitarextended.wordpress.com

plugwash
Forum Moderator
Forum Moderator
Posts: 3602
Joined: Wed Dec 28, 2011 11:45 pm

Re: Farnell - element 14 force consumers to buy from retaile

Tue Dec 04, 2012 1:58 pm

You might also want to give the export guys at CPC a call.

twolife
Posts: 9
Joined: Tue Jul 31, 2012 8:03 am

Re: Farnell - element 14 force consumers to buy from retaile

Tue Dec 04, 2012 6:38 pm

GuitarExtended wrote:In short, i find this sad and ridiculous.
Same story here :(

The first one cost me 42.40€
Now it's 60.30€ for *one* unit. Crazy

The RPi foundation should do something about this, it will cost them credibility and customers.

I'm ok with the fact that nobody outside UK can get a rpi at the announced price.
But almost twice the price for the rest of the world ?? Ridiculous

GuitarExtended
Posts: 26
Joined: Fri Aug 10, 2012 8:15 am
Contact: Website

Re: Farnell - element 14 force consumers to buy from retaile

Tue Dec 04, 2012 7:10 pm

Hi,

I'm not sure this the right place to compare prices or to discuss other suppliers, but I bought 2 units from NewIT as suggested in this thread, and it costs me 87 € all included (which is an acceptable price all considered).

A guy from the Belgium Farnell retailer replied to an e-mail I sent today explaining that it is too costly for Farnell to ship to individuals outside the UK. (Read : it was all right until recently, and it still is for some companies apparently, only the RPi is becoming such a big thing that they're really trying to make the most money off it -that's my interpretation anyway!)

Cheers
http://guitarextended.wordpress.com

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 26454
Joined: Sat Jul 30, 2011 7:41 pm

Re: Farnell - element 14 force consumers to buy from retaile

Tue Dec 04, 2012 8:59 pm

twolife wrote:
GuitarExtended wrote:In short, i find this sad and ridiculous.
Same story here :(

The first one cost me 42.40€
Now it's 60.30€ for *one* unit. Crazy

The RPi foundation should do something about this, it will cost them credibility and customers.

I'm ok with the fact that nobody outside UK can get a rpi at the announced price.
But almost twice the price for the rest of the world ?? Ridiculous
Although this particular distributor does seem to charge a lot of P&P, many places in the rest of the world, not just the UK, get its at more sensible rates.

Just for records, which distributor are you talking about?
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed.
I've been saying "Mucho" to my Spanish friend a lot more lately. It means a lot to him.

twolife
Posts: 9
Joined: Tue Jul 31, 2012 8:03 am

Re: Farnell - element 14 force consumers to buy from retaile

Wed Dec 05, 2012 8:25 am

jamesh wrote:
twolife wrote: Now it's 60.30€ for *one* unit. Crazy
Although this particular distributor does seem to charge a lot of P&P, many places in the rest of the world, not just the UK, get its at more sensible rates.

Just for records, which distributor are you talking about?
I'm talking about minifo.be, the only distributor for who Farnell is redirecting people from Belgium.

What I find quite shocking is the fact that I was able to purchase one unit 4 months ago from Farnell at a correct price; and now they redirect me to those "thiefs" / "Approved Retailers"

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 26454
Joined: Sat Jul 30, 2011 7:41 pm

Re: Farnell - element 14 force consumers to buy from retaile

Wed Dec 05, 2012 9:28 am

twolife wrote:
jamesh wrote:
twolife wrote: Now it's 60.30€ for *one* unit. Crazy
Although this particular distributor does seem to charge a lot of P&P, many places in the rest of the world, not just the UK, get its at more sensible rates.

Just for records, which distributor are you talking about?
I'm talking about minifo.be, the only distributor for who Farnell is redirecting people from Belgium.

What I find quite shocking is the fact that I was able to purchase one unit 4 months ago from Farnell at a correct price; and now they redirect me to those "thiefs" / "Approved Retailers"
Thanks. I'll see if I can find out what's up. It does seem a little over the top.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed.
I've been saying "Mucho" to my Spanish friend a lot more lately. It means a lot to him.

User avatar
mahjongg
Forum Moderator
Forum Moderator
Posts: 13013
Joined: Sun Mar 11, 2012 12:19 am
Location: South Holland, The Netherlands

Re: Farnell - element 14 force consumers to buy from retaile

Wed Dec 05, 2012 11:53 am

I see them priced at €39,96, but not in stock.

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 26454
Joined: Sat Jul 30, 2011 7:41 pm

Re: Farnell - element 14 force consumers to buy from retaile

Wed Dec 05, 2012 12:29 pm

Indeed.

Code: Select all

Subtotal	€39.96
Shipping & Handling (DHL Express - Fixed)	€11.95
Tax	€8.39
GRAND TOTAL	€60.30
So, 11eur to P&P, about £8, plus the tax which is unavoidable. TBH, the postage costs are not excessive for a DHL express, which also includes the packaging.

However, charging nearly 40eur seems excessive ($52). Current exchange rate should be about 26euro's.

I suggest locating another supplier.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed.
I've been saying "Mucho" to my Spanish friend a lot more lately. It means a lot to him.

mikie8
Posts: 13
Joined: Tue Nov 27, 2012 12:28 pm

Re: Farnell - element 14 force consumers to buy from retaile

Wed Dec 05, 2012 1:31 pm

jamesh wrote:The manufacturers must sell the base device at the $35 price point, on to which they add P&P and tax.
35 bucks is about 22 pound , 26 quid with tax , ill buy another pi right now if this was true .

User avatar
michele.x
Posts: 72
Joined: Sat Sep 22, 2012 8:15 pm

Re: Farnell - element 14 force consumers to buy from retaile

Wed Dec 05, 2012 2:13 pm

jamesh wrote: However, charging nearly 40eur seems excessive ($52). Current exchange rate should be about 26euro's.

I suggest locating another supplier.
For instance RS components? Yes, they're slow, but for half the price one could wait.

Goods total 27.40€
Tax 5.48€
Standard Delivery (Despatch expected within 3 week(s)) 6.28€
Order Total 39.16€

User avatar
joan
Posts: 14891
Joined: Thu Jul 05, 2012 5:09 pm
Location: UK

Re: Farnell - element 14 force consumers to buy from retaile

Wed Dec 05, 2012 2:14 pm

Farnell are (currently) charging £27.21 + £5.95 delivery. Order several and delivery is free.

Papa G
Posts: 13
Joined: Thu Oct 18, 2012 5:21 pm
Location: Dallas, TX

Re: Farnell - element 14 force consumers to buy from retaile

Wed Dec 05, 2012 2:27 pm

In the US, from Newark (element14), I am paying:

Code: Select all

Your Merchandise Total $35.00
Your Freight Total $5.29
Your Tax Total $2.52
Your Order Total $42.81
Sale in USD
I think they are running a free freight Christmas promotion if your order total is over $75.

KiwiHelpGeek
Posts: 7
Joined: Mon Jul 30, 2012 10:21 pm

Re: Farnell - element 14 force consumers to buy from retaile

Thu Dec 06, 2012 7:53 am

GuitarExtended wrote:Hi,
Now I need 2 more RPis. So I went back to their website, only to discover that now consumers have to buy from local retailers.
Lucky you, getting pointed to a retailer. Down here in New Zealand Element 14 are pointing non business purchasers to Trade Me, the local equivalent of Ebay! The only person selling on there is charging $NZ135 (around 70 pounds) for a Pi in a case, a 2 meter HDMI cable, power supply and 4 Gb SD with Xbian installed.

I will definitely consider NewIT if they will confirm they can deliver to New Zealand. I will not consider RS since they quoted a lead time of 11 weeks for my Pi in June but took more than 14 weeks to get it into my hands. And they are quoting 3 weeks at the moment so would probably take 6.

minifo
Posts: 2
Joined: Thu Dec 06, 2012 3:27 pm
Contact: Website

Re: Farnell - element 14 force consumers to buy from retaile

Thu Dec 06, 2012 4:19 pm

Hey Guys,

My name is Koen Schmeets, I am the owner of Minifo.

I would like to give you my interpretation of Farnell's reasons for
why take a system that was working fine and make it worse ?
First of all, the product is in high demand, Farnell has backorders for thousands of Raspberry's between every batch that gets sent out,
besides that, non-business customers mostly buy "just" 1 Raspberry Pi.
We all know how it feels to wait for a Raspberry Pi, it's the same feeling as waiting for your new Android phone or anything else that is exciting to get your hands on.
For this reason, customers will call to be informed on the status of their order and cancel their order if they see a chance to get the Raspberry Pi somewhere else faster.
Also, the margin of profit on a Raspberry Pi isn't really that much.

I think, all those reasons combined make it unviable for Farnell to continue doing B2C (at least for Raspberry Pi customers)


So, what about our pricing model?

We obviously made a mistake by looking at other Raspberry Pi dealers (non-official-resellers included) to determine a "correct" price.
Luckily, we learned quick and fixed this some time ago, if you shop at Minifo now, your order for 1 Raspberry Pi looks like this

€34.79 - Subtotal
€11.95 - Shipping & Handling
€7.31 - Tax
--------------------------- +
€54.05 - Grand Total

Compared to ordering 1 Raspberry Pi at Farnell (business customer)

€34,79 - Subtotal
FREE - Shipping & Handling
€7,31€ - Tax
--------------------------- +
42,10€ - Grand Total

I don't know how it worked when ordering a Raspberry Pi directly at Farnell as a non-business customer
in the past, but I can imagine it would include shipping costs too.

So the only real difference is the shipping & handling costs, which is something we are working on to improve.

Lastly, I am a developer / hacker myself, I know & love the product we sell and I am hoping to get more involved in the community soon.
We will keep doing our best at delivering the Raspberry Pi to our customers at the lowest price, and give the best support while we are at it.

I hope all your questions are answered, and we love to hear your suggestions and ideas (you can hit me up at info@minifo.com) or reply here of course

Cheers! 8-)

kaweapony
Posts: 1
Joined: Tue Feb 26, 2013 7:08 pm

Re: Farnell - element 14 force consumers to buy from retaile

Wed Feb 27, 2013 7:31 pm

Dear Koen Schmeets,

We ordered 2 rasperry pi and 2 black enclosures last week. According too your website, the delivery takes about two working days. Unfortunately, we didn't receive it yet. We're somewhat disappointed. Could you give us some explanations? Are they out of inventory?

Kind regards.
Last edited by kaweapony on Fri Mar 01, 2013 6:33 am, edited 1 time in total.

Cloudcentric
Posts: 982
Joined: Fri Sep 14, 2012 9:13 am

Re: Farnell - element 14 force consumers to buy from retaile

Wed Feb 27, 2013 7:52 pm

The Raspberry Pi Foundation do not sell the PI, they are sold by authorised distributors

Please add to this thread http://www.raspberrypi.org/phpBB3/viewt ... 23&t=26289
I know everything about nothing"

User avatar
tonyhughes
Posts: 951
Joined: Wed Dec 26, 2012 3:46 am

Re: Farnell - element 14 force consumers to buy from retaile

Wed Feb 27, 2013 8:16 pm

GuitarExtended wrote:Farnell - element 14 force consumers to buy from retailers
No one is forcing you to buy this commercial product.

There are competitors in the ARM based single board computing space too.

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 26454
Joined: Sat Jul 30, 2011 7:41 pm

Re: Farnell - element 14 force consumers to buy from retaile

Wed Feb 27, 2013 8:20 pm

Cloudcentric wrote:The Raspberry Pi Foundation do not sell the PI, they are sold by authorised distributors

Please add to this thread http://www.raspberrypi.org/phpBB3/viewt ... 23&t=26289
Previous poster was replying to another poster in the thread, so not sure what this comment is about...and this thread isnt't about RS anyway, so the link is not appropriate for this topic.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed.
I've been saying "Mucho" to my Spanish friend a lot more lately. It means a lot to him.

Return to “General discussion”