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RS & Allied Update #5 (9th Nov)

Fri Nov 09, 2012 4:25 pm

Hi – as trailed in the last posts on the Update 4 thread, we’ve been working with Broadcom and our manufacturing partners to tie down production and shipping schedules for the rest of the year. The new table showing the indicative despatch schedule for orders placed on the RS Raspberry Pi Store is attached below this post and is also on our updated FAQS at http://uk.rs-online.com/web/generalDisp ... s#Delivery

What this means is:
• New shipments have commenced today for the first batch of Raspberry Pi orders highlighted in the table
• All orders received to-date should be despatched by mid-December latest (including those placed on the main RS websites and Allied websites)
• We are currently forecasting that we will have Raspberry Pi’s in stock (have stock ready for ordering and immediate despatch) from w.c. 17 December

We’re also working with our shipping partners to try to ensure all orders are despatched ahead of last postage dates for Christmas, which may require some orders to be sent out differently to the dates indicated. This is expected to be a small percentage of the overall orders due to be despatched, so will not affect the full schedule.

In the meantime, we’re continuing to work to improve the service level for enquiries sent into the Raspberry Pi inbox. We’re very sorry for the delays people have faced in getting a response to their email enquiry, and this is being addressed with more people now working on the inbox to provide a better service.

We’ll be back on this thread to answer questions next week (we can’t reply to every individual question so please look out for general posts by the RS team).

Thanks again for your patience
Mike
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RiccardoMoretti
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Re: RS & Allied Update #5 (9th Nov)

Fri Nov 09, 2012 5:00 pm

Hi Mike, thanks for the reply as promised.

My order number starts with 118012XXX
where does that fit in the table?

[email protected]
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Re: RS & Allied Update #5 (9th Nov)

Fri Nov 09, 2012 5:20 pm

Hi Ricardo - that sounds like you placed your order on the standard RS website? Can you confirm this and one of the team will look into your order status on Monday

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RiccardoMoretti
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Re: RS & Allied Update #5 (9th Nov)

Fri Nov 09, 2012 7:55 pm

Thanks Mike, I did order from the za-rs site, I'll PM you the details

den
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Re: RS & Allied Update #5 (9th Nov)

Fri Nov 09, 2012 8:17 pm

Hi,
what about allied reference numbers ?
#25003354XX > do we need to forget about a such friendly table for allied orders ?

sdjf
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Re: RS & Allied Update #5 (9th Nov)

Sat Nov 10, 2012 12:17 am

den wrote:Hi,
what about allied reference numbers ?
#25003354XX > do we need to forget about a such friendly table for allied orders ?
Let's hope we will see one, Mike said there would be Allied information in a few weeks - too long to wait, but I guess that is the best they can do.
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tuxedoar
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Re: RS & Allied Update #5 (9th Nov)

Sat Nov 10, 2012 2:24 pm

Hi,

I ordered from RS on July 9th. My order number is 1010151XXX. According to the old RS shipping table, I expected my raspberry Pi being shipped, if I recall correctly, at mid-November . Is this still true? When should I expect the shipping of my RasPi?.

Thanks in advance!.

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Re: RS & Allied Update #5 (9th Nov)

Sat Nov 10, 2012 5:51 pm

RiccardoMoretti wrote:Thanks Mike, I did order from the za-rs site, I'll PM you the details

Thanks Riccardo - got the PM and will get some info for you from the team next week

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Re: RS & Allied Update #5 (9th Nov)

Sat Nov 10, 2012 5:52 pm

tuxedoar wrote:Hi,

I ordered from RS on July 9th. My order number is 1010151XXX. According to the old RS shipping table, I expected my raspberry Pi being shipped, if I recall correctly, at mid-November . Is this still true? When should I expect the shipping of my RasPi?.

Thanks in advance!.
Hi - your order should be shipped next week.
Cheers
Mike

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Re: RS & Allied Update #5 (9th Nov)

Sat Nov 10, 2012 5:53 pm

sdjf wrote:
den wrote:Hi,
what about allied reference numbers ?
#25003354XX > do we need to forget about a such friendly table for allied orders ?
Let's hope we will see one, Mike said there would be Allied information in a few weeks - too long to wait, but I guess that is the best they can do.
We're working on an Allied table now, so hope to be in a position to post one up in the next couple of weeks.

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HungryPanda
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Re: RS & Allied Update #5 (9th Nov)

Sat Nov 10, 2012 8:04 pm

I was all happy order numer 1010 158xxxx looking at the table until I realised 154xxxx was the last number for that week. I stupidly thought it was started at 154xxxx. Oh well another week doesn't matter now

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Lob0426
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Re: RS & Allied Update #5 (9th Nov)

Sat Nov 10, 2012 11:39 pm

Do not push too hard to get your RasPi from RS/Allied. You will end up with a revision 1.0 out of the returns bin!
512MB version 2.0 as WordPress Server
Motorola Lapdock with Pi2B
Modded Rev 1.0 with pin headers at USB

http://rich1.dyndns.tv/
(RS)Allied ships old stock to reward its Customers for long wait!

Lactobacillus
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Re: RS & Allied Update #5 (9th Nov)

Sun Nov 11, 2012 10:34 am

Do not push too hard to get your RasPi from RS/Allied. You will end up with a revision 1.0 out of the returns bin!
True. I am curious how many of this stuff they still have.
Raspberry Pi 1B; Rev2; 512mb RAM (Samsung)
Raspberry Pi Zero, V1.3 + Esp8266

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Lob0426
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Re: RS & Allied Update #5 (9th Nov)

Sun Nov 11, 2012 8:42 pm

I am guessing they keep getting some back. People are sending the rev. 1.0 back and asking for refunds. I cannot blame them as they waited for three to four months to get the oldest versions, while people that ordered just weeks after them are rewarded "for their patience" with the rev. 2.0 512MB boards.

So there will be some boards for them to still get rid of. If you ordered a 256MB board you could still get one of these. Better to cancel and order a 512MB board and then they cannot give you a rev. 1.0.

Since they made me wait for 14 weeks just to get a rev. 1.0, I will not bother to reward them with any further orders. As a matter of fact I have ordered three 512MB boards from Element14.

Lousy communications, bad customer service, ridiculous policies, unbelievable lead times and slow refunds add up to a bad place to buy.
512MB version 2.0 as WordPress Server
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Modded Rev 1.0 with pin headers at USB

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(RS)Allied ships old stock to reward its Customers for long wait!

zaku2012
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 11:00 am

bad news, another week delay for my order 17X,XXX :x
for future purchasing I must consider element14 in higher priority :x :x

jbryenton
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 12:03 pm

Hi all. Email received today from RS thanking me for my patience and that my pi order has been upgraded to a rev2 512Mb board. Ordered July 4th with and order number 147xxx so should be dispatched this week...hopefully!

[email protected]
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 12:39 pm

Thank you for your replies. We can confirm that we are no longer shipping Version 1.0 boards for new orders.
Orders of Version 1.0 boards which were unable to be delivered will be re-sent as Version 1.0 boards.
If for any reason a Version 1.0 board has been returned due to a fault, again we will replace with a Version 1.0 model.
All other orders will receive a Version 2.0 board.
Thank you for your continued patience.
Regards
Vic

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AndreMiller
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 1:00 pm

Thanks for the update Vic.

I also received an email today from RS with some good news:

Thank you for your continued patience in waiting for your Raspberry Pi order. By way of an extra thank you, we’re pleased to let you know that your order for a 256MB Raspberry Pi Model B board will be upgraded to a 512MB revision 2 version of Raspberry Pi.

My order number is: 1010158xxx placed on 16 Jul 2012. According to the shipping schedule:

12th – 18th November 1010154000
19th – 25th November 1010163000

Does that mean it will ship 12-18th or 19-25th November?

sdjf
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 3:03 pm

[email protected] wrote:Thank you for your replies. We can confirm that we are no longer shipping Version 1.0 boards for new orders.
Orders of Version 1.0 boards which were unable to be delivered will be re-sent as Version 1.0 boards.
If for any reason a Version 1.0 board has been returned due to a fault, again we will replace with a Version 1.0 model.
All other orders will receive a Version 2.0 board.

@Vic: When you say "We", does that apply to both Allied in the USA and RS in the UK, or just RS in the UK?

And does your statement about "new orders" also apply to all orders still in the shipping queues from both the RS and Allied sites?

Thanks for your efforts on our behalf.
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HungryPanda
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 3:14 pm

I ordered mine from RS and card was charged 16th July, got a confirmation of sale email and not another email since then.

[email protected]
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 4:29 pm

Some clarification on the shipping table
When reading the shipping table, please note that the order numbers listed against each week are the last of the order numbers shipped during that week.
@AndreaMiller: Therefore your order will be shipped between the 19th and 25th of November
Regards
Vic

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Lob0426
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 6:42 pm

[email protected] wrote:Thank you for your replies. We can confirm that we are no longer shipping Version 1.0 boards for new orders.
Orders of Version 1.0 boards which were unable to be delivered will be re-sent as Version 1.0 boards.
If for any reason a Version 1.0 board has been returned due to a fault, again we will replace with a Version 1.0 model.
All other orders will receive a Version 2.0 board.
Thank you for your continued patience.
Regards
Vic
So those of you that waited more than 16 weeks to get a RasPi are just out of luck! Thank you for your patience!
512MB version 2.0 as WordPress Server
Motorola Lapdock with Pi2B
Modded Rev 1.0 with pin headers at USB

http://rich1.dyndns.tv/
(RS)Allied ships old stock to reward its Customers for long wait!

kalehrl
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 8:31 pm

HungryPanda wrote:I ordered mine from RS and card was charged 16th July, got a confirmation of sale email and not another email since then.
That's normal.
I ordered around the same date and received just 1 email.
I expect the shipping email at the end of November.

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HungryPanda
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 9:50 pm

Let's hope we do kalehrl. I am so looking forward to do some things with this little wonder

larstas
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Re: RS & Allied Update #5 (9th Nov)

Mon Nov 12, 2012 10:18 pm

The same about emails from RS - one confirmation, one delay message and... Today got:
Dear Raspberry Pi customer,
Thank you for your continued patience in waiting for your Raspberry Pi order. By way of an extra thank you, we’re pleased to let you know that your order for a 256MB Raspberry Pi Model B board will be upgraded to a 512MB revision 2 version of Raspberry Pi.
Order placed on July, 4th. 1010149xxx - expected dispatch is this week.
So don't worry about absense of any emails except for the confirmation email with order number. You'd be worried if you didn't get it.

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