Well if the camera needs USB3 to work and Raspberry Pis only have USB2.0 then that is my thought.
My standard procedure for testing USB device compability is:
* Boot Pi with no USB devices connected. ( keyboard/mouse of course if needed )
* Open a terminal/console window.
* Then insert the device.
* Then run the commands "dmesg" and "lsusb" and post the last 15 lines of the output of "dmesg" and all the output of "lsusb" here in the forum.