acidfreak
Posts: 2
Joined: Mon Jun 25, 2012 8:23 am

Still no delivery!

Wed Nov 07, 2012 11:26 am

After waiting 4 months the South African post office has told me that my RPi has been returned to the sender.

I have tried thus far to contact Element14 to get them to resend the device to me at my own cost and I have been unsuccessful in getting a response from them.

Does anyone know or have any advice what to do?

Regards

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 27949
Joined: Sat Jul 30, 2011 7:41 pm

Re: Still no delivery!

Wed Nov 07, 2012 12:21 pm

Make another order? Were you charged for the original? Claim the money back if done via credit card.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
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I've been saying "Mucho" to my Spanish friend a lot more lately. It means a lot to him.

acidfreak
Posts: 2
Joined: Mon Jun 25, 2012 8:23 am

Re: Still no delivery!

Mon Nov 12, 2012 7:02 pm

How do I claim the money back? I did pay via CC.

This is quite ridiculous. The lack of communication is rather frustrating and as I did pay for the device, I feel cheated!

rinky451
Posts: 37
Joined: Sun Nov 04, 2012 5:08 pm
Location: USA
Contact: Website Yahoo Messenger

Re: Still no delivery!

Mon Nov 12, 2012 7:16 pm

well to get you money back guy you would probably have to go thru your credit card, but I doubt that they can help you for it was sent and then returned by your postal system. Did they tell you why they returned it? I waited almost 8 full months to get mine. check out this link this dude might be able to help you.

http://www.raspberrypi.org/phpBB3/viewt ... 23&t=22508

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 27949
Joined: Sat Jul 30, 2011 7:41 pm

Re: Still no delivery!

Mon Nov 12, 2012 8:30 pm

AFAIK, if you didn't receive the item, you can claim the money back from the CC card.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed.
I've been saying "Mucho" to my Spanish friend a lot more lately. It means a lot to him.

sdjf
Posts: 1395
Joined: Fri Mar 16, 2012 5:20 am
Location: California
Contact: Website

Re: Still no delivery!

Mon Nov 12, 2012 11:06 pm

rinky451 wrote:check out this link this dude might be able to help you.

http://www.raspberrypi.org/phpBB3/viewt ... 23&t=22508
The staff at RS cannot help with this fellow's problem because he placed his order at Element14, a different company.
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