I called a number of times about my order and the answer to every question was "use the email address, we don't deal with the Raspberry Pi here". Even when I mentioned that my emails were going unanswered, they told me that I should use the email address to raise that concern!plugwash wrote:Unfortunately reports from the forum are that they are refusing to handle anything related to orders through their Pi store by phone.ghans wrote:Call them. They can't ignore that.
grub wrote:After waiting for more than 13 long weeks now (ordered from RS on July, 29, recieved on Oct. 30) I first was happy to get the 512MB version instead of the ordered 256MB. However, happyness turned into frustration since I did not get this device working reliable. Sometimes after some minutes, sometimes after one hour the system just hang. I tried everything, four different power supplies, different SD-cards, w/ and w/o keyboard, ethernet and mouse attached, different OS but without any success. So I finally decided to return this one to RS and ask for a replacement (and in parallel ordered another one from Farnell).
Instead of using the standard RS RMA return process (asking for RMA number, then sending the device to RS) I used the return form which I found on their homepage (see http://authenticate.rsdelivers.com/stat ... turns.aspx) and sent the device together with that form back to RS. The unit should already have arrived at RS, however, I have got no confirmation so far.
Has anybody some experience with this way of returning their RasPi to RS since this should be the default procedure according to RS?
Looking forward to getting my Raspberry Pi (either from Farnell or back from RS)
Coming home from work I looked forward to enjoy the leisure-time. But this immediately changed when I opened the post box and discovered a delivery from RS. This must be the returned RasPi – and indeed it was. I immediately unpacked it and tested whether this device might have the same fault like the one I had returned. But everything was fine now. It worked stable at least for a couple of hours.Mike@RS wrote:Hi - i've made our returns and testing team aware of the issues raised on this thread. Hopefully we'll be able to provide you with an update next week on this.
I too had to sent it back. Mine had a broken sdcard slot. I did send it back and didn't receive any communication for two weeks, then I e-mailed them, got a reply back after two weeks saying:FDP wrote:My Pi had to be RMA'd to RS. I sent it in to them in Sept. and have had no response from their support team since - sent two e-mails, haven't received a replacement.
(..)Over a month turnaround with zero communication is not what I would describe as stellar service.