jviyer
Posts: 30
Joined: Mon Nov 04, 2013 3:48 pm

HELP !! got a flurry of "Thank you for purchasing codecs"

Tue Jun 12, 2018 3:40 pm

I got about 22 emails from Raspberry-pi store, thanking for license purchases..but I never purchased any recently !
Can someone from the Pi store help look into this.
I have used paypal for past license purchases (over six years, purchased maybe -8 licenses) :?:

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 23663
Joined: Sat Jul 30, 2011 7:41 pm

Re: HELP !! got a flurry of "Thank you for purchasing codecs"

Tue Jun 12, 2018 4:08 pm

Sorry, we've has a system failure of some sort - we are trying to sort it out.

Apologies to anyone else who it being inundated with email!
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed. Here's an example...
"My grief counseller just died, luckily, he was so good, I didn't care."

BrianMcG
Posts: 1
Joined: Mon Sep 03, 2012 5:33 pm

Re: HELP !! got a flurry of "Thank you for purchasing codecs"

Tue Jun 12, 2018 4:37 pm

Same here, but no activity on PayPal, so it looks like it’s an internal issue only (thankfully).

mcmonap
Posts: 2
Joined: Tue Jun 12, 2018 7:33 pm

Re: HELP !! got a flurry of "Thank you for purchasing codecs"

Tue Jun 12, 2018 7:43 pm

Ah; good that this is an internal issue.

Would be helpful to have communicated this out to affected customers - in our security aware times I for one start to get very nervous when emails to my paypal address start to arrive with valid serial numbers that I purchased two years ago.

Please do the customer care bit and put minds to rest with an official communication.

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 23663
Joined: Sat Jul 30, 2011 7:41 pm

Re: HELP !! got a flurry of "Thank you for purchasing codecs"

Wed Jun 13, 2018 11:37 am

mcmonap wrote:
Tue Jun 12, 2018 7:43 pm
Ah; good that this is an internal issue.

Would be helpful to have communicated this out to affected customers - in our security aware times I for one start to get very nervous when emails to my paypal address start to arrive with valid serial numbers that I purchased two years ago.

Please do the customer care bit and put minds to rest with an official communication.
I thought there had been an announcement on the forum, I'll see where it went.

The problem with sending another email is that is just another email....
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed. Here's an example...
"My grief counseller just died, luckily, he was so good, I didn't care."

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