honss
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Joined: Tue Jan 16, 2018 5:08 am

USB chip fell off but I bought it from a third-party seller on amazon. (RPi 3B)

Tue Jan 16, 2018 5:14 am

I bought https://www.amazon.com/Raspberry-Pi-RAS ... B01CD5VC92 about 8 months ago, and today a chip fell off and USB no longer works (with the same 2A power supply). The chip was the tiny one closest to usb block in the corner, and there is no chance of me getting it back. Since the seller is "US Ecozone," which has no website or info, what is my next step to having it fixed or replaced? Of course, I understand that there probably is no warranty but is there anything I can do other than hoping nothing goes so wrong that I need a usb port?

mfa298
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Joined: Tue Apr 22, 2014 11:18 am

Re: USB chip fell off but I bought it from a third-party seller on amazon. (RPi 3B)

Tue Jan 16, 2018 9:56 am

honss wrote:
Tue Jan 16, 2018 5:14 am
I bought https://www.amazon.com/Raspberry-Pi-RAS ... B01CD5VC92 about 8 months ago, and today a chip fell off and USB no longer works (with the same 2A power supply). The chip was the tiny one closest to usb block in the corner, and there is no chance of me getting it back. Since the seller is "US Ecozone," which has no website or info, what is my next step to having it fixed or replaced? Of course, I understand that there probably is no warranty but is there anything I can do other than hoping nothing goes so wrong that I need a usb port?
First step is probably to contact the supplier, after that maybe Amazon if it was bought through their marketplace.

As to the impact without knowing what part you mean (a picture might help there) it's hard to say what the impact is. If it's the LAN CHIP then that will mean the sub and Ethernet ports don't work, but it would seem unlikely for that to just fall off after 8 months.

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RaTTuS
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Re: USB chip fell off but I bought it from a third-party seller on amazon. (RPi 3B)

Tue Jan 16, 2018 10:12 am

post pictures [use imgur.com] of the board
whee in the world are you [US ?]
the seller is your first port of call
then amazon

does it boot ?
can you login via serial ?
whats it serial number
what do any of the stickers say on the board
How To ask Questions :- http://www.catb.org/esr/faqs/smart-questions.html
WARNING - some parts of this post may be erroneous YMMV

1QC43qbL5FySu2Pi51vGqKqxy3UiJgukSX
Covfefe

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Burngate
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Re: USB chip fell off but I bought it from a third-party seller on amazon. (RPi 3B)

Tue Jan 16, 2018 11:13 am

If it's this one
3B U13.jpg
3B U13.jpg (27.38 KiB) Viewed 814 times
it's a AP2553 USB current limit.

If you solder a bit of wire across pins 1 & 6 - top left and right your USB sockets should get power

honss
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Joined: Tue Jan 16, 2018 5:08 am

Re: USB chip fell off but I bought it from a third-party seller on amazon. (RPi 3B)

Tue Jan 16, 2018 4:20 pm

Sorry guys but it was 2 am where I live when you were posting. I'll try soldering U13 (which is the chip). I'm in the US and I've already contacted the seller.

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Burngate
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Re: USB chip fell off but I bought it from a third-party seller on amazon. (RPi 3B)

Wed Jan 17, 2018 10:37 am

I do wonder how you managed to make it fall off.

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