@cito: First, let me note that you seem to have placed the same query in at least 3 or 4 threads here, there is no need to do that. If people are reading the forum, they will see your queries, and putting the same identical post up several times may lessen the chances people will respond rather than enhance them.
If you try posting and do not see your post, refresh your browser screen and it will most likely show the post.
Now, to try to help you. First, it is clear from your order number and charge card information that you probably placed your order with RS. The RS-Allied site does not charge in advance, and the order numbers for there are more like 9 or 10 digits and start with the numbers 20.
With regards to how to get customer service, make sure you read the first post in this thread that you have posted in. In that post, Vic maps out how RS is prepared to deal with Raspberry Pi order issues.
http://www.raspberrypi.org/phpBB3/viewt ... 23&t=19670
It is confusing to customers, but the RS Raspberry Pi store is a separate department and the main RS customer service line cannot help with queries placed at the Pi store, those questions are handled by separate staff who are not accessible by phone to Pi customers.
The phone number likely you called is a different division and can apparently only serve people who placed their orders on the main RS website. They probably heard you mention the USA and that may have made them think you ordered on the Allied site, but you likely did not.
makes it clear that if you ordered using the RS Raspberry Pi store, then you should email [email protected]
for help. There is probably more information about what to include in their FAQ, but off the top of my head, for sure you need to include your email address and the order number and date ordered.
Quite a few forum members have mentioned that after they emailed them as per the above, RS might not necessarily respond to the email, then again they might, but that is where to write and it can result in them tracking down and shipping if your order has not been shipped and it should have been, based on the current shipping schedule posted by RS.
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