Thanks to everyone who responded the last post. This week, we're focussing on a short shipping update and then also try to address a number of the FAQs raised by you all on the back of the last post.
We are continuing to ship orders out to our customers on a daily basis, with over 2,500 orders being shipped every day. This means we’re still on-track to despatch over 40,000 orders by mid October.
Now it’s time to answer some of the questions we have seen from last weeks post
- Revision 2 board shipping date? – the good news is that from next week, the remainder of orders due to be shipped will be fulfilled with Revision 2 boards.
- My order number is only 6 digits long? – Please add a 1010 to the beginning of your 6 digit order number when looking at the shipping table
- Where can I get information on my order status? – currently our shipping table only reflects orders placed on the RS Raspberry Pi store (http://authenticate.rsdelivers.com/
) . If you have placed your order on the RS website then please refer to the customer order line telephone number located on the bottom of the website, our customer services teams will be able to give you lead-time information. *please note the RS customer service teams can only help with orders placed using the RS websites, any customers who ordered using the RS Raspberry Pi store should email email@example.com
For customers who placed their order on the Allied website we are working with the Allied team to get an update on shipping schedules and will share more information shortly
- Refunds? – refunds may take up to 14 working days from time of cancellation or return. If we have received your cancellation you will receive email notification of this. Once the refund has been completed you will also receive email confirmation. If the credit/debit card you have used has expired since you placed your order, our accounts team will contact you to arrange a different type of refund for you. I have spoken to our accounts department and they have advised me that refunds are currently up-to-date and within the 14 working day period. For anyone who believes their refund is outside of this period please check for your cancellation email notification and then email our customer services team on firstname.lastname@example.org
We are not currently in a position to respond to all questions raised through these threads, however we’re working with moderators and will be coming back to post regular updates on key themes raised during the week. For immediate information please refer to the FAQ’s in the first instance.