bedb
Posts: 2
Joined: Thu Feb 16, 2017 12:42 am

Invalid product download (mpg Codec)

Thu Feb 16, 2017 3:09 am

Hello

I ordered the mpeg codec but when I click the link I get:

Something Went Wrong...
You have requested an invalid product download. Please try again.

This happens every time I try, this has been for the last two days. I read about it could take up to 72 hours but it said in the email "immediate download after completion of payment" and they have charged me, I have been mailing them with no answer, please anyone let me know if it still takes the 72 hours or not and if someone here that represents the store could chime in.

Thank you everyone.

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DougieLawson
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Location: Basingstoke, UK
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Re: Invalid product download (mpg Codec)

Thu Feb 16, 2017 9:09 am

Send an email to [email protected] and they'll get it sorted for you.
Note: Having anything remotely humorous in your signature is completely banned on this forum.

Any DMs sent on Twitter will be answered next month.

This is a doctor free zone.

wtbbn
Posts: 2
Joined: Thu Feb 16, 2017 5:17 pm

Re: Invalid product download (mpg Codec)

Thu Feb 16, 2017 5:21 pm

... I have exactly the same problem - I ordered the MPEG key last sunday. I've contacted the store several times via email, but didn't get any reaction...

bedb
Posts: 2
Joined: Thu Feb 16, 2017 12:42 am

Re: Invalid product download (mpg Codec)

Thu Feb 16, 2017 6:23 pm

Hello Dougie

Thanks, I have been emailing them the last three day's and no answer yet, I would rather not deny the charge but if I don't hear from them soon I'll have no choice. Have you ever had to email the store if so what was your experience ?

Thanks All

Bruce

6by9
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
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Location: ZZ9 Plural Z Alpha, aka just outside Cambridge.

Re: Invalid product download (mpg Codec)

Thu Feb 16, 2017 6:58 pm

I'll query it in the office tomorrow.
I thought it was all automated so something may have just fallen over.
Software Engineer at Raspberry Pi Trading. Views expressed are still personal views.
I'm not interested in doing contracts for bespoke functionality - please don't ask.

wtbbn
Posts: 2
Joined: Thu Feb 16, 2017 5:17 pm

Re: Invalid product download (mpg Codec)

Fri Feb 17, 2017 5:32 pm

Hi,

... I got the license key this afternoon.

Thanks a lot for this quick help!

Regards,
Markus

6by9
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 6874
Joined: Wed Dec 04, 2013 11:27 am
Location: ZZ9 Plural Z Alpha, aka just outside Cambridge.

Re: Invalid product download (mpg Codec)

Mon Feb 20, 2017 10:29 am

Sorry I forgot on Friday, but I've just spoken to the relevant people in the office.
The initial production of the licence keys should be totally automated, so ensure that your email address is correct when you order, and check your spam folder.

Investigation of missing keys is a manual process.
There is a slight backlog at the moment due to sickness last week, but they are on it. Responses will be sent back from the same [email protected] / [email protected] email address as the codec licence, so again check your spam filter as if the first email got sent to spam then subsequent ones may well do so too.
Software Engineer at Raspberry Pi Trading. Views expressed are still personal views.
I'm not interested in doing contracts for bespoke functionality - please don't ask.

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