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Re: Ordered via Newark in the USA

Posted: Sun Dec 02, 2012 10:00 pm
by snizbatch
Just an update to my order from Allied that was placed on 16 OCT 12 as previously stated. I received an email today (02 DEC 12) stating that it has shipped (although it is Sunday and most likely won't go out until tomorrow).

Shipping Wait Time: 6 weeks, 5 days

Jim

NEWARK NIGHTMARE

Posted: Mon Dec 03, 2012 7:02 am
by stupendousman
Newark is a nightmare to order from.

I did the "notify me when in stock" thing. When I got the notice in e-mail a week or two ago, I went to the site and it said that they were in stock. I placed an order and got a confirmation that the Pi was in stock and would be shipped within the next 2 days.

Go back to check the order and the shipping slips back about a week. A few days later, another week. If they were in stock, why the delay? Since it was clear that Newark had no clue as to when they'd be able to ship Pi's, I decided to cancel the order so that they wouldn't be tying up my money. The notified me that the order was cancelled, but a week later STILL NO REFUND.

Out of curiosity, I went back to the site yesterday and saw that they were again listed as "in stock" with a quantity of 20 in stock. Since I was going to have to call them and raise hell to get them to refund my first order, I figured I'd try again and the worse would happen that I'd have to complain to them to cancel two orders or have my bank do a charge-back.

I ordered and got a e-mail invoice stated that the Pi was in stock and would be shipped 12/3/12. Just checked - BACKORDERED! Since Newark has to know that their inventory information on their website is not accurate, and people will choose to give them credit card information in exchange for "in stock" merchandise, this is pretty much false advertising and a breach of the agreement between the buyer and seller.

So, the moral of the story is that Newark's inventory doesn't work, they don't give timely refunds, and they really aren't that reliable of a vendor to deal with in my opinion. Your mileage may very, but that's my experience and I wanted to make sure others where forewarned. Not the end of the world, but a slight pain in the butt.

Re: Ordered via Newark in the USA

Posted: Mon Dec 03, 2012 5:10 pm
by stevhorn5
stupendousman

I ordered one from Newark (Canada) on Nov 30 and it looks like it will be delivered on Dec 4. Since it ships from Newark in SC it seems odd that you have had these troubles. You might want to call them ask them why they can ship quickly to Canada and not the US.

Re: Ordered via Newark in the USA

Posted: Mon Dec 03, 2012 8:21 pm
by horace
I ordered one on 11/27 from Newark. It was around 8:30 PM EDT and the site was extremely slow. I worried that I would get pushed into 'Backordered' status as well even though they reported having 25 in stock. It seemed like my order went through okay, but their available count never went down. I got a tracking number shortly thereafter.

I received my Pi on 11/29 through UPS ground. Except for the slowness of the site, all went well for me - sorry to everyone having troubles.

Re: Ordered via Newark in the USA

Posted: Tue Dec 04, 2012 2:05 pm
by stupendousman
UPDATE:

I called Newark. The "refund" issue ended up being totally my fault. They did one of those credit holds when I placed the order for the complete amount, but didn't actually charge my card. When I cancelled, it came off my account. I stupidly went looking for a credit to my account but none was needed.

They are also aware that there are huge problems with their inventory system and are doing a major update to their site.

Re: Ordered via Newark in the USA

Posted: Tue Dec 04, 2012 5:12 pm
by cosmo
I had no problems with Newark, I ordered on 11/28 and my pi arrived in the morning of 11/30, just under 48 hours later.

I received an email today offering 15% off my next purchase, so I decided to see if there were any accessories that I may want. I looked at a case and the AdaFruit GPIO breakout kit, which together came to just under $15. When I went to the checkout page to check the shipping and discount, I couldn't get the discount applied anywhere I tried entering the code, and the shipping came to almost $30 (shipping + tax was $29.99)! The shipping on my original order was $6.57; I can't see why this would be so much more. The freight if I only ordered the case alone (cost $6.62) was $20! The freight for the GPIO kit (cost $7.95 ) was somewhat more reasonable at $7.46.

Re: Ordered via Newark in the USA

Posted: Thu Dec 06, 2012 1:10 am
by Dweeber
My Raspberry Pi ordered on Nov 29th arrived today via USPS. Made in China model, it has been running with one of my existing SDCard builds and WiFi USB dongle (plugged in to the top USB connector of the device), no keyboard headless now for several hours without any issues.

Re: Ordered via Newark in the USA

Posted: Thu Dec 06, 2012 1:02 pm
by chrono86
Ordered mine from Newark late night on Dec 01, shipped out this morning! :)

Re: Ordered via Newark in the USA

Posted: Thu Dec 06, 2012 6:46 pm
by leeb
Ordered on 12/4, shipping out today (12/6)!!! The website had said my order wouldn't ship until January 2nd so I'm pleasantly surprised. (for reference, my order number was 1181161XXX).

Re: Ordered via Newark in the USA

Posted: Wed Dec 12, 2012 7:11 pm
by efflandt
Element14 directed to Newark (shipping time to Illinois USA 3 days):

entered Nov 13:
Adafruit 501 psu in stock shipped same day

RPi
I "think" website estimated Dec 17
confirmation e-mail est. Dec 26
shipped Nov 28 (early)

Adafruit 859 clear acrylic case
confirmation e-mail est. Dec 10
shipped Dec 11 (1 day late)

Ordered 2 more Raspberry Pi Dec 10 (early A.M. after a weekend)
website said 20 in stock
confirmation e-mail est. Jan 17, 2013
shipped Dec 11 (expected if in stock, earlier than confirmation)

Overall very satisfied with Newark.

Re: Ordered via Newark in the USA

Posted: Sat Dec 22, 2012 4:16 pm
by ksmith40
cosmo wrote:I had no problems with Newark, I ordered on 11/28 and my pi arrived in the morning of 11/30, just under 48 hours later.

I received an email today offering 15% off my next purchase, so I decided to see if there were any accessories that I may want. I looked at a case and the AdaFruit GPIO breakout kit, which together came to just under $15. When I went to the checkout page to check the shipping and discount, I couldn't get the discount applied anywhere I tried entering the code, and the shipping came to almost $30 (shipping + tax was $29.99)! The shipping on my original order was $6.57; I can't see why this would be so much more. The freight if I only ordered the case alone (cost $6.62) was $20! The freight for the GPIO kit (cost $7.95 ) was somewhat more reasonable at $7.46.
I had the same problem. Ordered a "cheap" wall wart with my Pi and got a surprising shipping amount (after the transaction was processed) that was more than the cost of the power supply. It was evening when I placed the online order (after business hours) and those guys shipped the power supply that same night (which was great for me) so I couldn't call them and back out on that deal (which was great for them). I wouldn't have minded waiting for the power supply until the Pi shipped, but I didn't see a "hold all items until all items can ship" option. Lesson learned on that one: call them to make an order.

They are fast to fulfill orders though.

Kevin