Raspberry Pi Forums

Hello

I bought a RPi 2 B on Ebay India in Aug. 2015, through a seller who gave a 1 year "manufacturer warranty" of Element14.
This is the link which, as of today, is active http://www.ebay.in/itm/RASPBERRY-PI-2-M ... OC:IN:3160

It worked fine till Dec. 2015, when I tried switching to another monitor (which was connected to set top box of cable TV). This setup didn't work out well, so went back to earlier working monitor, and found that HDMI input was not displaying anything and the monitor went into sleep mode. The RPi was running OK with red and green LEDs glowing. But no display at all.

Now I contacted the ebay seller, and got reply from Elementz Engineers Guild (http://elementzonline.com) asking me to do changes to config.txt. I had tried almost all combinations for HDMI display of config.txt, but they persisted with that always asking to change this or that setting.
This was in Dec. 2015, during which, by Ebay rules, I could have raised an issue on Ebay and go by Ebay buyer/seller guidelines.

These Elementz people kept me hanging on the configuration till Jan. 2016 and then, voila, nothing. No reply to Ebay messages, emails, nothing.
In Jan. 2016, this Ebay order went into "Archive" and so I am unable to raise an issue, or "Resolve a problem" as displayed on Ebay orders.

The element14 Toll-free number is continuously engaged, and after filling their online Returns form, they sent me a mail saying "We cannot support individual , you can order from kits n spare website here is the link http://www.kitsnspares.com"

Great, so I had bought the RPi from Ebay from buyer claiming "1 year element14 manufacturer warranty", and now there's zero communication from element14, Ebay seller, and, because of the Ebay order archival, I can't raise this issue through Ebay problem resolution.

So much for the "Element14 manufacturer warranty".
I'm convinced that most online portals are very tricky when it comes to RMA during warranty time.

Unfortunately, that's one of the risks you take when buying via Ebay and not directly from the company. Sorry to hear of your predicament. There may be some folks here that can help you troubleshoot your current problem, what is your current config.txt set up as?

config.txt
----
# For more options and information see
# http://www.raspberrypi.org/documentatio ... fig-txt.md
# Some settings may impact device functionality. See link above for details

# uncomment if you get no picture on HDMI for a default "safe" mode
#hdmi_safe=1

# uncomment this if your display has a black border of unused pixels visible
# and your display can output without overscan
disable_overscan=1

# uncomment the following to adjust overscan. Use positive numbers if console
# goes off screen, and negative if there is too much border
#overscan_left=16
#overscan_right=16
#overscan_top=16
#overscan_bottom=16

# uncomment to force a console size. By default it will be display's size minus
# overscan.
#framebuffer_width=1280
#framebuffer_height=720

# uncomment if hdmi display is not detected and composite is being output
#hdmi_force_hotplug=1

# uncomment to force a specific HDMI mode (this will force VGA)
#hdmi_group=1
#hdmi_mode=1

# uncomment to force a HDMI mode rather than DVI. This can make audio work in
# DMT (computer monitor) modes
hdmi_drive=2

# uncomment to increase signal to HDMI, if you have interference, blanking, or
# no display
#config_hdmi_boost=4

# uncomment for composite PAL
#sdtv_mode=2

#uncomment to overclock the arm. 700 MHz is the default.
#arm_freq=800


# NOOBS Auto-generated Settings:
hdmi_force_hotplug=1
#config_hdmi_boost=4
overscan_left=0
overscan_right=0
overscan_top=0
overscan_bottom=0
framebuffer_depth=32
framebuffer_ignore_alpha=1
----

that's ebay
you can only request a refund via them - element 14 will do nothing and you should expect nothing from them.#

1) get a brand new sdcard and then go though
viewtopic.php?f=28&t=58151