Wed Dec 28, 2011 11:53 pm
Tom2K.
I have used commercial support.
When Novel was king it went like this:
You do all the looking up you can, and then you call Novel. They quickly realise you have looked and are no fool, so escalate to someone who can find his behind with both hands without a map. He gives you the answer, acknowledges that it is not a published one, the call does not cost the £400 it would have cost if you had not looked stuff up first.
Now MS is king it works like this:
You do all the googling the world can offer, and realise that your system is toast unless you can speak to someone who knows his stuff. So you make that call hoping that it will be like before. It isn't. It turns out they can't google as fast as you can, and as you can't escalate to a third line support your system is toast.
Now, I may be wrong in this, but I don't think the cost of the Pi includes support, either paid for by the Raspberry Pi foundation or for their support, or that it implies support from the chosen distro's community to the end users. The price of Linux support isn't covered by the whole cost of the unit, let alone the fact that they do need a few bob to actually make the thing.
Commercial support doesn't appear to be an option simply because there it can't be built into the price of the unit.
So, if you need support, the wider the community you have the more people there will be prepared to look at the problem. Android is cheap because it is tied down. You can root it, but then you are on your own.
Now, I am not quite sure how you meant
"If you can't get it working under your custom Arch Linux, then you'll need to look at the 'supported distro' examples and then work out any necessary changes yourself within the Arch Linux community."
The reality is that Arch is growing, has no commercial base but is extensively used by all sorts of people. It is not "custom". It is customisable for any purpose you want.
If something doesn't work under Arch, (or for that matter under any other distro I have used) the last thing I do is just boot up another one, there are easier ways to solve a problem.