jamesh wrote: ↑
Thu May 10, 2018 1:03 pm
I wonder if we can publicise why this happens a little better? It's a question that comes up a lot.
There was some discussion on "managing knowledge" a while back -
I think there should be at least some sort of collection of official FAQ pages, a knowledge base, which address the more commonly and regularly asked questions. Answers and information are currently spread all over the place, on official FAQ pages, in blog postings, on GitHub, in stickies, and sometimes in random threads.
It won't ever stop people not searching first, or having missed the answer, but at least would provide somewhere to point people to which should also hopefully reduce the number of answered questions asked.
Some sort of user-editable Wiki may be best. That avoids RPT/RPF having to build the knowledge base from the ground up, allows others to add to it when questions are answered.
A Wiki which only allows additions and not change or deletion, with only approved editors having the means to make those avoids destructive vandalism. Additions could be restricted to only those logged in with a certain number of posts to reduce the risk of that further.