jamesh wrote: ↑
Thu Nov 08, 2018 4:14 pm
the_ewan wrote: ↑
Thu Nov 08, 2018 3:05 pm
What communication would you like?
A blog post. Probably some tweets. Plus an update to the original PoE hat launch blog pointing to the new blog post.
We've told everyone there is a problem
In a forum thread, if they happen to find it.
If the TV hat had been launched with a comment in the forums then it might have looked like someone at the foundation honestly believed they were channels with equivalent visibility. But no, it launched with a blog post, a bunch of tweets, and some co-ordinated promo with the major retailers.
what you do when you want people to notice something.
I like car analogies, so here's one. When a car manufacturer start selling a new car, it's plastered over all forms of media. If the car needs a recall, there is nowhere near the same amount of publicity. This is very similar.
I don't think you want to use the car analogy...
My (new-ish) car is one of the ones that needs it's airbag replaced as it has a factory defect.
I've received no less than 3 letters in the mail, 3 e-mails and 3 smses about it.
Will you be actively/directly notifying people that have already purchased the POE hat to notify them there is a fault with the product they have purchased and that they are entitled to a replacement?
I'm not trying to have a go, but it gets a little frustrating when 2 months ago it was posted here that there will be a blog post "probably tomorrow" and then again a day later saying "blog post soon with more details", that still hasn't eventuated.
When I was able to purchase the POE Hat after you apparently pulled them from sale and there was no "note" about a potential issue.
If I had known about this issue before I placed my order, I would not have placed the order. I should not have to google and search through these forums to find about a design fault with a product. There should be a new blog post, or the original one should have a warning/note.
Please tell me if you think that's unreasonable, I don't think it is.