ceptimus1
Posts: 2
Joined: Mon May 20, 2013 2:12 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 7:27 pm

wilber wrote:Just this minute received my dispatch confirmation. From parcel force, not RS. Hopefully will arrive tomorrow.
Me three! :)

matthewcarlrose
Posts: 4
Joined: Tue May 29, 2012 8:25 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 20, 2013 10:15 pm

Make that four!!! Got a dispatch note from parcelforce 19:21 on 24 hour delivery!!! Yes!!!

User avatar
fbutler
Posts: 302
Joined: Thu Mar 15, 2012 4:09 pm
Location: Surrey, England

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 9:31 am

Parcelforce just delivered mine.

matthewcarlrose
Posts: 4
Joined: Tue May 29, 2012 8:25 pm

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 10:57 am

Mine arrived 10:17 according to the tracking. The wifey didn't inform me, I'll let her off as there's other excitement in the house today!

I guess anyone who ordered first thing last Tues can expect them today! :P

:)

hovisjovis
Posts: 4
Joined: Thu May 16, 2013 4:34 pm

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 12:17 pm

matthewcarlrose wrote: I guess anyone who ordered first thing last Tues can expect them today! :P

:)
Yep, mine arrived this morning! 8-)

Maxion
Posts: 138
Joined: Mon Dec 03, 2012 2:22 pm

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 1:53 pm

Ordered Tue 14th may at 10:42 GMT from RS. Still no shipping confirmation. According to my order confirmation this should've shipped on the 15th. I'm a bit peeved. I sent their customer service an e-mail yesterday morning, and haven't heard back yet.

poing
Posts: 1131
Joined: Thu Mar 08, 2012 3:32 pm

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 2:00 pm

matthewcarlrose wrote:I guess anyone who ordered first thing last Tues can expect them today! :P
Not if you live in the Netherlands :?

DickB
Posts: 14
Joined: Sat Jan 05, 2013 7:37 pm

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 3:10 pm

Ordered last Tuesday @ 18:40 from Farnell, arrived this morning in the Netherlands (via Brussels).

User avatar
alexandru.cucu
Posts: 75
Joined: Mon Sep 05, 2011 6:07 pm
Contact: Website

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 3:30 pm

This topic is about RS. Please don't make us jealous with your Farnell orders! :lol:
https://launchpad.net/~alexandru.cucu

poing
Posts: 1131
Joined: Thu Mar 08, 2012 3:32 pm

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 3:43 pm

I ordered one from Farnell Tuesday @ 15.00 and got it Thursday morning, from Farnell Utrecht. Sadly UPS smashed the packet so the ribbon cable was knacked. UPS collected it this morning, waiting for a replacement. And yes, I ordered two :oops:

usmcguy
Posts: 10
Joined: Mon Mar 04, 2013 12:01 am

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 4:04 pm

I ordered mine last week the day after it was announced. I had it by Friday. I was shocked, but I guess I am near the distribution center.

M33P
Posts: 199
Joined: Sun Sep 02, 2012 1:14 pm

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 4:17 pm

I placed an order with RS and Farnell nearly simultaneously 2 days after the camera was on general release. Farnell shipped 2 days later, RS shipped yesterday.

RS, I am disappoint

Bernie.H
Posts: 13
Joined: Wed Oct 03, 2012 3:16 pm

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 4:54 pm

Ordered mine from RS Tuesday @ 8.30 and a package arrived today ....... a model A Pi.
Gutted, to say the least.
Anyone else had this problem?

GekkePrutser
Posts: 36
Joined: Sat Mar 23, 2013 5:09 pm

Re: Anyone who ordered from RS get their camera yet?

Tue May 21, 2013 8:10 pm

I've ordered from RS several times (to Ireland), never received a confirmation from them ever even though I did get the original order confirmation. Probably because they rely on Parcelforce sending the confirmation and they use a different carrier in Ireland.

The only reason I ordered from them this time was because they had no limit of 1 per person and I wanted 2 to save on shipping.. Haven't received any obviously but I hope they'll turn up this week.

User avatar
leol
Posts: 147
Joined: Fri Jan 13, 2012 4:27 pm
Location: Haute-Vienne, France

Re: Anyone who ordered from RS get their camera yet?

Wed May 22, 2013 9:37 am

OK, mine was delivered by Parcel Force yesterday, or rather it wasn't, I had to go to the post office today to fetch it.
It arrived in a jiffy bag and cardboard box, with the cable badly bent and creased.

Phoned them up on the number on the delivery note to be told they could not help me because "I ordered on the Internet"!!!!!!!!!
Gave me an email address to complain to [email protected].

Unbelievable. Luckily I had ordered one from CPC too which arrived the next day.

I would strongly suggest that people avoid using RS if at all possible.

This reflects badly on the foundation too. I understand they may be reluctant to say too much in public that criticises their "partner", but I hope that behind the scenes they are expressing their feelings.

EDIT:
Received an automated reply to my email saying they will respond in three woking days. - i'm not holding my breath.
Last edited by leol on Wed May 22, 2013 10:42 am, edited 2 times in total.

Maxion
Posts: 138
Joined: Mon Dec 03, 2012 2:22 pm

Re: Anyone who ordered from RS get their camera yet?

Wed May 22, 2013 9:45 am

I got this reply from RS...
Good Morning,

We apologise for the delay in replying to your email, our enquiry rate is currently very high
Your order REF 1010271726 is showing as despatched on the 16th May.
The feedback we have been receiving from our customers in Finland is that they are taking delivery of their orders up to 12 working days after it has been despatched.
If you do not receive your order within this time frame please email and we will investigate.
Thank you for your patience.
May 16th isn't exactly "dispatched within 1 day" from the morning of may 14th.

So, uh, what are they using to ship to finland? I've ordered multiple times from the UK from companies that ship using Royal Mail and It's never taken longer than four-five business days. 12 business days is a joke!

And why is it so hard to send a shipping confirmation?

shaun63
Posts: 2
Joined: Wed May 22, 2013 3:07 pm

Re: Anyone who ordered from RS get their camera yet?

Wed May 22, 2013 3:18 pm

I ordered one on the 14th of may, got confirmation e-mail same day with despatch expected in 3 weeks .
I received it on the 21st of may via parcelforce, works great, though the box its in is very flimsy,but well pleased with it and the service from rs.

RobHenry
Posts: 452
Joined: Fri Sep 21, 2012 9:04 pm
Location: UK

Re: Anyone who ordered from RS get their camera yet?

Thu May 23, 2013 7:22 am

Bernie.H wrote:Ordered mine from RS Tuesday @ 8.30 and a package arrived today ....... a model A Pi.
Gutted, to say the least.
Anyone else had this problem?
I had the opposite problem.

http://www.raspberrypi.org/phpBB3/viewt ... 70#p354670

Have you had a reply from RS yet? I haven't.

User avatar
Grid
Posts: 22
Joined: Fri Jan 04, 2013 5:02 pm
Location: Lodz, Poland

Re: Anyone who ordered from RS get their camera yet?

Thu May 23, 2013 8:36 am

I'm still waiting for my order :( I'm 900km from the RS warehouse in Germany where it was shipped from. 859km by car to be exact. I wonder if it was sent by boat? Pigeon?
Fix instead of throwing away. Save the planet one gadget at a time.

User avatar
alexandru.cucu
Posts: 75
Joined: Mon Sep 05, 2011 6:07 pm
Contact: Website

Re: Anyone who ordered from RS get their camera yet?

Thu May 23, 2013 2:07 pm

I've asked for a status update. This is their answer:
Good Afternoon Alexandru,

Unfortunately there had been a slight delay in the despatch of all
orders containing the Raspberry Pi HD Video Camera however your order
REF ************ has now been despatched. You should have received a
despatch confirmation email when your order has been processed.

Thank you for your continued patience and apologies for any
inconvenience this may have caused.

Kind Regards Raspberry PI Team
There was no despatch email sent to me. I've sent them another email.

Should have waited for a couple of days and ordered from someone else...

Note to self: never buy stuff from RS
https://launchpad.net/~alexandru.cucu

User avatar
Grid
Posts: 22
Joined: Fri Jan 04, 2013 5:02 pm
Location: Lodz, Poland

Re: Anyone who ordered from RS get their camera yet?

Fri May 24, 2013 11:29 am

Finally received the package. Took more than a week, but at least I have my toys now.

Cameras came in paper boxes, squished of course, but at least they were not damaged in the process.
Fix instead of throwing away. Save the planet one gadget at a time.

User avatar
pluggy
Posts: 3635
Joined: Thu May 31, 2012 3:52 pm
Location: Barnoldswick, Lancashire,UK
Contact: Website

Re: Anyone who ordered from RS get their camera yet?

Fri May 24, 2013 1:26 pm

I learnt my lesson with RS with their performance with the Pi boards. Their Pi department is a waste of oxygen. I still buy electronics from them, because they are pretty good when not dealing with Raspberry Pi stuff.
Don't judge Linux by the Pi.......
I must not tread on too many sacred cows......

kaos
Posts: 108
Joined: Mon Mar 26, 2012 8:14 pm

Re: Anyone who ordered from RS get their camera yet?

Fri May 24, 2013 9:39 pm

Got mine today. Ordered 14th, and dispatched 16th. Given that, a) this was international delivery, b) the local postal service usually take two working days to deliver mail from Reykjavík to where I live, and c) last monday was a national holiday, I'm satisfied. They do, however, need to improve the packaging for the camera; as with others that have posted here, the flimsy paper carton was squashed, though the camera seems to have survived undamaged (currently downloading latest Raspian image for testing). In contrast, the extra Raspi I ordered with it came in a sturdy plastic container that can also double as enclosure.

--
Kári.

Maxion
Posts: 138
Joined: Mon Dec 03, 2012 2:22 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 27, 2013 9:05 am

FINALLY got mine today from RS.

Packaged in a bubble wrap envelope, inside a flimsy cardboard box. Cable is kinked but otherwise the camera seems OK.

ffelagund
Posts: 30
Joined: Wed Nov 21, 2012 7:53 pm

Re: Anyone who ordered from RS get their camera yet?

Mon May 27, 2013 9:27 pm

Ordered my cam 1 week ago. Got at home today with no problems.
I live in Spain.

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