That presumes that forcing them to do what you want them to do or abandoning them to their fate is the best way to help people. Not everyone agrees with that. The politics of aid and assistance applies here as much as it does anywhere.
In deciding no one gets an answer, should only be pointed to how to find an answer for themselves, one is heading towards the ultimate answer to every question being RTFM or "Google it". Anything more can be considered hand-holding, spoon-feeding, not helping them.
If we hold to no one chiming in, then no one should chime in with anything else after RTFM or "Google it" has been supplied.
We will have pretty much defined RTFM and "Google it" as the Only True Answer.
Categorising people as lazy and cannot be bothered learning ignores that this is not always the reason people simply want a straight answer to their question.