gjennings wrote:I understand the moderator's need to keep this discussion moderate, but the frequent discussions of failures all over the Internet make it pretty clear that this is not a rare problem; this is a big problem, and probably more common than even reported, because people quickly give up and resort to the rubber band to keep their Pi 2's microSD card in.
I'll try to do a return, but I had to take this unit to the RSA Conference in San Francisco. We scanned the badges of about 2000 people who watched our Pi presentation at our booth. I'd estimate at least half of them had something negative to say about that rubber band. Several asked who made the Pi.
Element14, you are hurting yourself badly with this one. Please stop denying this problem. Instead acknowledge it, immediately replace every defective unit and get a new part for the microSD card holder. Blaming users is just silly, and is genuinely making you look bad. That rubber band turned customers off to the Pi, and sent them directly to the Beagle Bone and the Radxa Rock we also featured.
You have fallen in to the internet trap. Just because there are some vocal people complaining about something, doesn't mean its a problem. In actual fact, the failure rate of Pi's is very very low. Much lower than industry average for electronic devices. Think about it - there are multi MILLION B+ and B2's out there. And how many SD card slot problems have been reported? A fantastically low percentage. And if the device is under warrantee, and there is a failure, they should be replaced anyway.
So your initial premise is actually wrong - this is NOT a common problem, it is very rare indeed. And of course, the manufacturers are almost instantly aware of issues found with boards, and are constantly ensuring quality control stays as high as possible.
I suspect the BBB and other devices would also have similar reported problems, if they actually sold enough for it to be statistically significant.
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