Huvenster
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I received a defective RPI

Wed Dec 26, 2012 5:16 pm

:cry: :cry: :cry:

It came like that out of the box! Its my second Raspberry pi and I said "ohh cool they replaced the carton box with a nice plastic one with a holder for the SD card" :geek:

What should I do? How do I activate the warranty?

Thanks
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eupton
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Re: I received a defective RPI

Wed Dec 26, 2012 6:06 pm

Oh dear. You need to contact the company who sold it to you (as it's in a plastic case, I'm guessing Allied/RS) and work through their RMA procedure. Note that the broken component isn't strictly necessary if you have a good-quality power supply; you might want to try using it a bit before sending it back.

Eben

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Jim JKla
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Re: I received a defective RPI

Wed Dec 26, 2012 6:20 pm

That does rather look like a horeses mouth reply! :D
Noob is not derogatory the noob is just the lower end of the noob--geek spectrum being a noob is just your first step towards being an uber-geek ;)

If you find a solution please post it in the wiki the forum dies too quick

Huvenster
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Re: I received a defective RPI

Wed Dec 26, 2012 7:02 pm

I'm afraid that I might make it worse by trying to use it and void the warranty..

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Jim JKla
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Re: I received a defective RPI

Wed Dec 26, 2012 7:39 pm

You have a quote from Ebon Upton saying
Note that the broken component isn't strictly necessary if you have a good-quality power supply; you might want to try using it a bit before sending it back.
Hey I'd have it hooked up on trial if it fails include a link to this thread when you send it back. :D

Do your homework look up who eupton actually is. ;)
Noob is not derogatory the noob is just the lower end of the noob--geek spectrum being a noob is just your first step towards being an uber-geek ;)

If you find a solution please post it in the wiki the forum dies too quick

Huvenster
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Joined: Wed Dec 26, 2012 5:08 pm

Re: I received a defective RPI

Wed Jan 02, 2013 1:24 pm

Hi again, I have decided not to take chances with the item, but there is no way to contact RS !


When I try to retrieve my account:

I receive an email with no data about my user enqury (attached capture of the email)

If I email them:

"[email protected]
The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly."


What can I do ?
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RaTTuS
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Re: I received a defective RPI

Wed Jan 02, 2013 1:49 pm

1) in future use lastpass to remember your login details and provide extra security
2) try again
3) try running it without the part - it will probably work - that is a smoothing cap,

you can try phoning RS
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haxr3
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Re: I received a defective RPI

Wed Jan 02, 2013 1:53 pm

The "oh it should work, just try it" is a shit reply from someone officially affiliated with the organisation. It may only be a smoothing cap but it's still a component that has been snapped off the board!

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RaTTuS
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Re: I received a defective RPI

Wed Jan 02, 2013 2:09 pm

haxr3 wrote:The "oh it should work, just try it" is a shit reply from someone officially affiliated with the organisation. It may only be a smoothing cap but it's still a component that has been snapped off the board!
yes - and a returns will also work - you will not break your warrantee by trying.
How To ask Questions :- http://www.catb.org/esr/faqs/smart-questions.html
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Burngate
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Re: I received a defective RPI

Wed Jan 02, 2013 2:28 pm

haxr3 wrote:The "oh it should work, just try it" is a shit reply from someone officially affiliated with the organisation. It may only be a smoothing cap but it's still a component that has been snapped off the board!
It's a bit like the go-faster stripes on an old Ford Escort. It'll work without it.

You can if you wish go through the RMA process, and you will eventually get a pucker Pi complete with go-faster stripes, but pragmatically you are better off just using it.

As for "someone officially affiliated with the organisation", Ebon isn't just "officially affiliated", he invented the Pi, he started the foundation. Without him, you wouldn't have a Pi, with or without stripes.
So if he says "use it" then do as your told. :D

haxr3
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Re: I received a defective RPI

Wed Jan 02, 2013 2:36 pm

Its still a component ripped off the board... If you did this to any other piece of electronics and were told to just carry on using it would you be a little more wary?

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Burngate
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Re: I received a defective RPI

Wed Jan 02, 2013 2:47 pm

haxr3 wrote:Its still a component ripped off the board... If you did this to any other piece of electronics and were told to just carry on using it would you be a little more wary?
No ... but that's me.

Depends on who told me, whether I'd carry on.
The plumber ... no
The greengrocer ... no
The guy who made it ... yes, provided I believed that he knew what he was doing

I'd also do some research to find out what the implications are.
In this case, there are lots of threads here on the forum about this issue, because surprisingly you aren't the first to encounter this.
Almost the first thing you learn from those threads is that C6 isn't really necessary.

Another thing you learn is that returning a Pi under warranty isn't a quick process, so you'd be without your Pi for some time.

And finally you'd learn that anyone whose name is in green or red knows what they're talking about.

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