letter1
Posts: 1
Joined: Fri Nov 15, 2019 5:56 pm

file manager not opening

Fri Nov 15, 2019 6:15 pm

I just downloaded the newest NOOBS on my rpi4. it worked fine for a couple of hours, and then I did an upgrade through the terminal. I then rebooted the pi. Now, when I click the File Manager icon, or the terminal command to open the File manger (pcmanfm) the manger opens for a second and then instantly closes. The same happens when I attempt to open a thumb drive. The Terminal then generates the error "x-terminal-emullator has very limited support consider choose another terminal
Segmentation fault"

Please advise, Thanks

pete051
Posts: 6
Joined: Fri Sep 27, 2019 5:04 pm

Re: file manager not opening

Fri Nov 15, 2019 8:05 pm

I have the same issue also hoping someone has a solution :(

PI342
Posts: 9
Joined: Mon Oct 14, 2019 12:10 pm

Re: file manager not opening

Sat Nov 16, 2019 4:31 am

:shock: the same feedback, seems the problem should be with latest update. Fortunately, I backed up my system but there were still some loss of my files :|

Philip Bradbury
Posts: 6
Joined: Mon Jan 18, 2016 6:02 pm

Re: file manager not opening

Sat Nov 16, 2019 12:02 pm

Same problem. Just updated 11:30 on Saturday 16 November 2019. Any help would be appreciated.

Wayfarer
Posts: 1
Joined: Sat Nov 16, 2019 12:54 pm

Re: file manager not opening

Sat Nov 16, 2019 12:55 pm

the same problem :shock:

pat_128
Posts: 1
Joined: Sat Nov 16, 2019 1:25 pm

Re: file manager not opening

Sat Nov 16, 2019 1:28 pm

Same problem.

Caja is quite a nice alternative file manager and seems to work OK.

cwtait2
Posts: 1
Joined: Sat Nov 16, 2019 2:30 pm

Re: file manager not opening

Sat Nov 16, 2019 2:32 pm

Same issue. Was installing software on 2 Pis (4B) simultaneously. On one of them I did a full upgrade, the other I didnt (just update). The upgrade one has the file manager issue exactly as described, whereas the other one is fine.
I'll have to reinstall everything on a clean card now until this is solved.

Hedgy1313
Posts: 1
Joined: Sun Nov 17, 2019 2:00 am

Re: file manager not opening

Sun Nov 17, 2019 2:16 am

Had the same issue and found this
sudo apt-get update
sudo apt-get full-upgrade
sudo ap-get autoremove
sudo apt-get reboot

It solved my problem. Another thing I found is to make sure you have all usb drives removed before doing an update.
Hope this helps.

Jaykay12345
Posts: 2
Joined: Sun Sep 01, 2019 5:06 am

Re: file manager not opening

Sun Nov 17, 2019 4:38 am

Same problem

Adam777
Posts: 9
Joined: Sun Nov 17, 2019 10:59 am

Re: file manager not opening

Sun Nov 17, 2019 11:03 am

Yep, I've got the same problem. This is not the first time they pushed an update that broke our systems, it's getting a little ridiculous by now :x Now I'm counting seconds until fix is released so I can do my work, hopefully it's gonna be soon :?

raiseiki
Posts: 1
Joined: Thu Dec 29, 2016 1:48 am

Re: file manager not opening

Sun Nov 17, 2019 1:24 pm

Hedgy1313 wrote:
Sun Nov 17, 2019 2:16 am
Had the same issue and found this
sudo apt-get update
sudo apt-get full-upgrade
sudo ap-get autoremove
sudo apt-get reboot

It solved my problem. Another thing I found is to make sure you have all usb drives removed before doing an update.
Hope this helps.
This solve my problem. Thanks

Adam777
Posts: 9
Joined: Sun Nov 17, 2019 10:59 am

Re: file manager not opening

Mon Nov 18, 2019 8:54 am

Mine problem still persists. RP3B+, Raspian installed 2 months ago, updated every day, no additional software, no issues. Now I can't do something basic like opening a file manager despite previous promises about being more careful about testing and pushing new updates. I've been sitting all night in front of my PI waiting for the fix to be released so I can finish my work that's due tomorrow, so sorry if I sound a little pissed. Please fix, thank you.

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 24188
Joined: Sat Jul 30, 2011 7:41 pm

Re: file manager not opening

Mon Nov 18, 2019 11:10 am

Adam777 wrote:
Mon Nov 18, 2019 8:54 am
Mine problem still persists. RP3B+, Raspian installed 2 months ago, updated every day, no additional software, no issues. Now I can't do something basic like opening a file manager despite previous promises about being more careful about testing and pushing new updates. I've been sitting all night in front of my PI waiting for the fix to be released so I can finish my work that's due tomorrow, so sorry if I sound a little pissed. Please fix, thank you.
`apt full-upgrade` is the fix for this, so not sure why you might still be seeing the problem.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
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Adam777
Posts: 9
Joined: Sun Nov 17, 2019 10:59 am

Re: file manager not opening

Mon Nov 18, 2019 11:30 am

Nope, apt full-upgrade doesn't help :(

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 24188
Joined: Sat Jul 30, 2011 7:41 pm

Re: file manager not opening

Mon Nov 18, 2019 11:35 am

Can you describe exactly the problem you are seeing? All our testing has shown that this should work for the problem described in the first post, so need some more information.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed. Here's an example...
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Adam777
Posts: 9
Joined: Sun Nov 17, 2019 10:59 am

Re: file manager not opening

Mon Nov 18, 2019 12:21 pm

File Manager opens for a fraction of a second and immediately closes, it's just a quick flash. Running pcmanfm in terminal does the same thing and shows no error messages. Same thing after apt full-upgrade (0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
), with or without a restart. Raspian was installed 2 months ago, update and upgrade run every day, no additional software, never had any error messages, there are no USB drives, just mouse and keyboard.

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 24188
Joined: Sat Jul 30, 2011 7:41 pm

Re: file manager not opening

Mon Nov 18, 2019 1:15 pm

Can you post the output of the following please.

Code: Select all

apt policy pcmanfm libfm4
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed. Here's an example...
“I think it’s wrong that only one company makes the game Monopoly.” – Steven Wright

Adam777
Posts: 9
Joined: Sun Nov 17, 2019 10:59 am

Re: file manager not opening

Mon Nov 18, 2019 1:29 pm

apt policy pcmanfm libfm4:

Code: Select all

pcmanfm:
  Installed: 1.3.1-1+rpt10
  Candidate: 1.3.1-1+rpt10
  Version table:
 *** 1.3.1-1+rpt10 500
        500 http://archive.raspberrypi.org/debian buster/main armhf Packages
        100 /var/lib/dpkg/status
     1.3.1-1 500
        500 http://raspbian.raspberrypi.org/raspbian buster/main armhf Packages
libfm4:
  Installed: 1.3.1-1+rpt9
  Candidate: 1.3.1-1+rpt9
  Version table:
 *** 1.3.1-1+rpt9 500
        500 http://archive.raspberrypi.org/debian buster/main armhf Packages
        100 /var/lib/dpkg/status
     1.3.1-1 500
        500 http://raspbian.raspberrypi.org/raspbian buster/main armhf Packages

DonP1
Posts: 1
Joined: Mon Nov 18, 2019 1:03 pm

Re: file manager not opening

Mon Nov 18, 2019 1:29 pm

I had the same problem many other users have reported. I updated and upgraded yesterday morning (November 17, 2019) the latest Raspian Buster OS that I had installed for a Raspberry Pi Model 4 (4 GB). Afterwards, the file manager app would open a window which would then promptly die, causing the entire screen to be refreshed without the file manager window. I had success just now in solving the problem in basically the same way as another user reported success (Hedgy1313). This is what worked this morning. I did not find the autoremove necessary.

sudo apt-get update
sudo apt-get upgrade
sudo apt full-upgrade
sudo reboot now

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 24188
Joined: Sat Jul 30, 2011 7:41 pm

Re: file manager not opening

Mon Nov 18, 2019 1:44 pm

DonP1 wrote:
Mon Nov 18, 2019 1:29 pm
I had the same problem many other users have reported. I updated and upgraded yesterday morning (November 17, 2019) the latest Raspian Buster OS that I had installed for a Raspberry Pi Model 4 (4 GB). Afterwards, the file manager app would open a window which would then promptly die, causing the entire screen to be refreshed without the file manager window. I had success just now in solving the problem in basically the same way as another user reported success (Hedgy1313). This is what worked this morning. I did not find the autoremove necessary.

sudo apt-get update
sudo apt-get upgrade
sudo apt full-upgrade
sudo reboot now
You don't need the "sudo apt-get upgrade", just use

Code: Select all

sudo apt update
sudo apt full-upgrade
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed. Here's an example...
“I think it’s wrong that only one company makes the game Monopoly.” – Steven Wright

Adam777
Posts: 9
Joined: Sun Nov 17, 2019 10:59 am

Re: file manager not opening

Mon Nov 18, 2019 1:47 pm

Well screw it, I'm just gonna do a clean raspbian install :|

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 24188
Joined: Sat Jul 30, 2011 7:41 pm

Re: file manager not opening

Mon Nov 18, 2019 1:50 pm

Adam777 wrote:
Mon Nov 18, 2019 1:29 pm
apt policy pcmanfm libfm4:

Code: Select all

pcmanfm:
  Installed: 1.3.1-1+rpt10
  Candidate: 1.3.1-1+rpt10
  Version table:
 *** 1.3.1-1+rpt10 500
        500 http://archive.raspberrypi.org/debian buster/main armhf Packages
        100 /var/lib/dpkg/status
     1.3.1-1 500
        500 http://raspbian.raspberrypi.org/raspbian buster/main armhf Packages
libfm4:
  Installed: 1.3.1-1+rpt9
  Candidate: 1.3.1-1+rpt9
  Version table:
 *** 1.3.1-1+rpt9 500
        500 http://archive.raspberrypi.org/debian buster/main armhf Packages
        100 /var/lib/dpkg/status
     1.3.1-1 500
        500 http://raspbian.raspberrypi.org/raspbian buster/main armhf Packages
those appear to be the right versions, so something else is awry. Possible corruption of one of the libraries?

Can you try

Code: Select all

sudo apt install --reinstall pcmanfm libfm-data libfm-extra4 libfm-gtk-data libfm-gtk4 libfm-modules
to reinstall all the required bits and pieces.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed. Here's an example...
“I think it’s wrong that only one company makes the game Monopoly.” – Steven Wright

Adam777
Posts: 9
Joined: Sun Nov 17, 2019 10:59 am

Re: file manager not opening

Mon Nov 18, 2019 1:57 pm

sudo apt install --reinstall pcmanfm libfm-data libfm-extra4 libfm-gtk-data libfm-gtk4 libfm-modules:

Code: Select all

Reading package lists... Done
Building dependency tree       
Reading state information... Done
0 upgraded, 0 newly installed, 6 reinstalled, 0 to remove and 0 not upgraded.
Need to get 776 kB of archives.
After this operation, 0 B of additional disk space will be used.
Get:1 http://archive.raspberrypi.org/debian buster/main armhf libfm-data all 1.3.1-1+rpt9 [244 kB]
Get:2 http://archive.raspberrypi.org/debian buster/main armhf libfm-extra4 armhf 1.3.1-1+rpt9 [30.7 kB]
Get:3 http://archive.raspberrypi.org/debian buster/main armhf libfm-gtk-data all 1.3.1-1+rpt9 [35.6 kB]
Get:4 http://archive.raspberrypi.org/debian buster/main armhf libfm-gtk4 armhf 1.3.1-1+rpt9 [136 kB]
Get:5 http://archive.raspberrypi.org/debian buster/main armhf libfm-modules armhf 1.3.1-1+rpt9 [47.3 kB]
Get:6 http://archive.raspberrypi.org/debian buster/main armhf pcmanfm armhf 1.3.1-1+rpt10 [282 kB]
Fetched 776 kB in 1s (810 kB/s)
(Reading database ... 157901 files and directories currently installed.)
Preparing to unpack .../0-libfm-data_1.3.1-1+rpt9_all.deb ...
Unpacking libfm-data (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../1-libfm-extra4_1.3.1-1+rpt9_armhf.deb ...
Unpacking libfm-extra4:armhf (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../2-libfm-gtk-data_1.3.1-1+rpt9_all.deb ...
Unpacking libfm-gtk-data (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../3-libfm-gtk4_1.3.1-1+rpt9_armhf.deb ...
Unpacking libfm-gtk4:armhf (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../4-libfm-modules_1.3.1-1+rpt9_armhf.deb ...
Unpacking libfm-modules:armhf (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../5-pcmanfm_1.3.1-1+rpt10_armhf.deb ...
Unpacking pcmanfm (1.3.1-1+rpt10) over (1.3.1-1+rpt10) ...
Setting up libfm-gtk-data (1.3.1-1+rpt9) ...
Setting up libfm-extra4:armhf (1.3.1-1+rpt9) ...
Setting up libfm-data (1.3.1-1+rpt9) ...
Setting up libfm-gtk4:armhf (1.3.1-1+rpt9) ...
Setting up pcmanfm (1.3.1-1+rpt10) ...
Setting up libfm-modules:armhf (1.3.1-1+rpt9) ...
Processing triggers for libc-bin (2.28-10+rpi1) ...
Processing triggers for man-db (2.8.5-2) ...
Processing triggers for shared-mime-info (1.10-1) ...
Processing triggers for desktop-file-utils (0.23-4) ...
Processing triggers for mime-support (3.62) ...
Processing triggers for gnome-menus (3.31.4-3) ...
No change, problem still the same, even after restart. I'm going for that clean install...

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 24188
Joined: Sat Jul 30, 2011 7:41 pm

Re: file manager not opening

Mon Nov 18, 2019 2:00 pm

Adam777 wrote:
Mon Nov 18, 2019 1:57 pm
sudo apt install --reinstall pcmanfm libfm-data libfm-extra4 libfm-gtk-data libfm-gtk4 libfm-modules:

Code: Select all

Reading package lists... Done
Building dependency tree       
Reading state information... Done
0 upgraded, 0 newly installed, 6 reinstalled, 0 to remove and 0 not upgraded.
Need to get 776 kB of archives.
After this operation, 0 B of additional disk space will be used.
Get:1 http://archive.raspberrypi.org/debian buster/main armhf libfm-data all 1.3.1-1+rpt9 [244 kB]
Get:2 http://archive.raspberrypi.org/debian buster/main armhf libfm-extra4 armhf 1.3.1-1+rpt9 [30.7 kB]
Get:3 http://archive.raspberrypi.org/debian buster/main armhf libfm-gtk-data all 1.3.1-1+rpt9 [35.6 kB]
Get:4 http://archive.raspberrypi.org/debian buster/main armhf libfm-gtk4 armhf 1.3.1-1+rpt9 [136 kB]
Get:5 http://archive.raspberrypi.org/debian buster/main armhf libfm-modules armhf 1.3.1-1+rpt9 [47.3 kB]
Get:6 http://archive.raspberrypi.org/debian buster/main armhf pcmanfm armhf 1.3.1-1+rpt10 [282 kB]
Fetched 776 kB in 1s (810 kB/s)
(Reading database ... 157901 files and directories currently installed.)
Preparing to unpack .../0-libfm-data_1.3.1-1+rpt9_all.deb ...
Unpacking libfm-data (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../1-libfm-extra4_1.3.1-1+rpt9_armhf.deb ...
Unpacking libfm-extra4:armhf (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../2-libfm-gtk-data_1.3.1-1+rpt9_all.deb ...
Unpacking libfm-gtk-data (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../3-libfm-gtk4_1.3.1-1+rpt9_armhf.deb ...
Unpacking libfm-gtk4:armhf (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../4-libfm-modules_1.3.1-1+rpt9_armhf.deb ...
Unpacking libfm-modules:armhf (1.3.1-1+rpt9) over (1.3.1-1+rpt9) ...
Preparing to unpack .../5-pcmanfm_1.3.1-1+rpt10_armhf.deb ...
Unpacking pcmanfm (1.3.1-1+rpt10) over (1.3.1-1+rpt10) ...
Setting up libfm-gtk-data (1.3.1-1+rpt9) ...
Setting up libfm-extra4:armhf (1.3.1-1+rpt9) ...
Setting up libfm-data (1.3.1-1+rpt9) ...
Setting up libfm-gtk4:armhf (1.3.1-1+rpt9) ...
Setting up pcmanfm (1.3.1-1+rpt10) ...
Setting up libfm-modules:armhf (1.3.1-1+rpt9) ...
Processing triggers for libc-bin (2.28-10+rpi1) ...
Processing triggers for man-db (2.8.5-2) ...
Processing triggers for shared-mime-info (1.10-1) ...
Processing triggers for desktop-file-utils (0.23-4) ...
Processing triggers for mime-support (3.62) ...
Processing triggers for gnome-menus (3.31.4-3) ...
No change, problem still the same, even after restart. I'm going for that clean install...
I think that is probably the best option. No idea what has happened here. Doesn't appear to be the same issues as others have seen, as the fix doesn't fix! It'll be very time consuming to track this down, so a new install on a new SD card will be the quickest option.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Contrary to popular belief, humorous signatures are allowed. Here's an example...
“I think it’s wrong that only one company makes the game Monopoly.” – Steven Wright

Adam777
Posts: 9
Joined: Sun Nov 17, 2019 10:59 am

Re: file manager not opening

Mon Nov 18, 2019 5:59 pm

Yep, clean install did the trick, file manager works fine now. I guess with updates there are so many variables that some little bug always manages to sneak in :)

But maybe this might be a small clue in figuring out why it was behaving like that, in my file manager I had the Home button set to a destination on my usb drive that was no longer connected to my PI, I just never changed the address. Anyway, I did plug in usb thumbdrive into my freshly reinstalled PI and when I tried to set the Home button destination in pcmanfm to that usb drive, the file manager just immediatelly closed just like previously. Any other destination works fine. I don't know if this behavior is somehow related to that problem I had before, I'm mentioning it just in case.

Sorry for potato english.

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