PaulM
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Joined: Tue May 29, 2012 10:43 am

Plusnet Internet Access Blocked

Sun Oct 13, 2019 11:21 am

Using a fresh install of Raspbian Buster Lite (Sep 2019) on a Raspberry Pi 2 Model A, I set up networking using raspi-config, and sshed in. But Internet access is blocked by Plusnet Access Control. There's no special router configuration for the Pi, and other devices work fine on it. Plusnet can't help. Can you?

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DougieLawson
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Re: Plusnet Internet Access Blocked

Sun Oct 13, 2019 11:29 am

What does "Plusnet Access Control" mean?
What's the model of your home router?

Have you tried factory resetting your Plusnet router - to ensure any parental controls and MAC filtering aren't enabled?
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PaulM
Posts: 8
Joined: Tue May 29, 2012 10:43 am

Re: Plusnet Internet Access Blocked

Sun Oct 13, 2019 11:36 am

Thanks for the reply,
DougieLawson wrote:
Sun Oct 13, 2019 11:29 am
What does "Plusnet Access Control" mean?
If I wget a web page I get this:

"Internet access blocked by Plusnet Access Control

Sorry, but you're not allowed to access the internet at the moment.

The Plusnet Access Control in your Hub has been set to prevent this computer or device from accessing the internet at this time. Please wait until the end of the period or update the access period if you need internet access immediately.

Plusnet Access Control settings can be changed using Plusnet Hub Manager, which is password protected."


DougieLawson wrote:
Sun Oct 13, 2019 11:29 am
What's the model of your home router?
Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 18/02/19

DougieLawson wrote:
Sun Oct 13, 2019 11:29 am

Have you tried factory resetting your Plusnet router - to ensure any parental controls and MAC filtering aren't enabled?
No, but the router doesn't support parental controls, and I have used several different wireless dongles.

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procount
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Location: UK

Re: Plusnet Internet Access Blocked

Sun Oct 13, 2019 11:52 am

If you have a plusnet hub one (white):
1. Open the router home page in your web browser
2. Select settings
3. Login with admin password (it should be on a removable label on back of router).
4. Select Plusnet Aceess Control
5. Review your settings to see if you have blocked any devices, or times of day.
PINN - NOOBS with the extras... https://www.raspberrypi.org/forums/viewtopic.php?f=63&t=142574

PaulM
Posts: 8
Joined: Tue May 29, 2012 10:43 am

Re: Plusnet Internet Access Blocked

Sun Oct 13, 2019 1:41 pm

@procount. Thank you for such clear instructions - it resolved the problem.

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procount
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Re: Plusnet Internet Access Blocked

Sun Oct 13, 2019 1:44 pm

:D
PINN - NOOBS with the extras... https://www.raspberrypi.org/forums/viewtopic.php?f=63&t=142574

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