When their posts get too hot they do not bother to reply. See below:sdjf wrote:Yeah, Vic@RS said weekly updates and promised to get information For direct Allied customers as well.
Order Reference 1010193598 (I ordered on 2012/10/18 for information)
Apologies for the delayed response to your email. We are busy working with the suppliers who provide components for your Raspberry PI to ensure you receive your order as quickly as possible. In regards to your query our latest batch of Raspberry Pi’s arrived in October with further deliveries expected in November and December. This delay is due to the very high level of demand on the core Raspberry Pi processor chip. Unfortunately, this meant that some orders were delayed, although we are trying to reduce this as much as possible. We notified the customers affected on Tuesday 28 August, we apologise if you didn't receive this notification.
However there is some good news regarding the delay, we are now dispatching the 512mb, 2.0 revision boards at no extra cost to you. As for your specific order please see the table below as to when we expect to dispatch your order. (the table refers only to your last 6 digits of your order reference)
Shipping between | Last order number shipped*
20th – 26th August | 101000
24th – 30th September | 109000
1st – 7th October | 123000
8th – 14th October | 135000
12th – 18th November | 150000
19th – 25th November | 175000
26th Nov – 2nd December | 200000
If this is unacceptable we are able to cancel and refund your order.
Thank you for your patience and sorry for the delay,
According to their last shipping time table, with that number, you only get your RPi by the end of November.mard0 wrote:I ordered my pi on the 7th of august and have the order # 1010175951. But still no pi or any reaction from RS over email......
sdjf wrote:@cito: First, let me note that you seem to have placed the same query in at least 3 or 4 threads here, there is no need to do that. If people are reading the forum, they will see your queries, and putting the same identical post up several times may lessen the chances people will respond rather than enhance them.
If you try posting and do not see your post, refresh your browser screen and it will most likely show the post.
Now, to try to help you. First, it is clear from your order number and charge card information that you probably placed your order with RS. The RS-Allied site does not charge in advance, and the order numbers for there are more like 9 or 10 digits and start with the numbers 20.
With regards to how to get customer service, make sure you read the first post in this thread that you have posted in. In that post, Vic maps out how RS is prepared to deal with Raspberry Pi order issues.
http://www.raspberrypi.org/phpBB3/viewt ... 23&t=19670
It is confusing to customers, but the RS Raspberry Pi store is a separate department and the main RS customer service line cannot help with queries placed at the Pi store, those questions are handled by separate staff who are not accessible by phone to Pi customers.
The phone number likely you called is a different division and can apparently only serve people who placed their orders on the main RS website. They probably heard you mention the USA and that may have made them think you ordered on the Allied site, but you likely did not.
Vic@RS makes it clear that if you ordered using the RS Raspberry Pi store, then you should email firstname.lastname@example.org for help. There is probably more information about what to include in their FAQ, but off the top of my head, for sure you need to include your email address and the order number and date ordered.
Quite a few forum members have mentioned that after they emailed them as per the above, RS might not necessarily respond to the email, then again they might, but that is where to write and it can result in them tracking down and shipping if your order has not been shipped and it should have been, based on the current shipping schedule posted by RS.
Yeah... About that. Perhaps you would be better off answering customer emails first? Or is that too much trouble for us to put you to?Mike@RS wrote:More information coming soon. In the meantime we're continuing to work with the Forum mods to help answer outstanding questions.
They do occasionally reply to emails, although generally with stock repliesps_bond wrote:Yeah... About that. Perhaps you would be better off answering customer emails first? Or is that too much trouble for us to put you to?Mike@RS wrote:More information coming soon. In the meantime we're continuing to work with the Forum mods to help answer outstanding questions.
Well, when the email I've been waiting for a response to regarding their non-refund is now coming up on a month old, they can damn well pull their finger out and start behaving like a professional company.Starkey wrote:They do occasionally reply to emails, although generally with stock replies
Just don't hold your breath or have any real expectations to the replies content.
So what about the "full update" ?Mike@RS wrote: We’ll be posting a full update on the forum and via our FAQs later this week, which should provide complete information on when remaining orders will be despatched, and expectations around when we will start to have Raspberry Pi’s available “on the shelf” for immediate sale and despatch.
More information coming soon. In the meantime we're continuing to work with the Forum mods to help answer outstanding questions.
Really? That doesn't tally with my sending 2 emails to Josie Callan in response to hers; the first on the 13th October, the second on the 16th. Or are you going to try and claim it's "7 working days" and you're only working part time on it?Vic@RS wrote:Thanks for your queries. Unfortunately we are currently a week behind with responding to emails sent to the email address email@example.com .
Vic seems to have forgotten that the title of this thread that he started indicates that it applies to both RS Components in the UK and Allied Electronics in the USA. And that Allied Electronics continued to ship revision 1 boards after 15 October. Allied USA staff have indicated that they would continue to be shipping revision 1 boards to customers who ordered before October 15 from the Allied site in the USA.Vic@RS wrote:
I can confirm that any board shipped since Monday 15th October are 512MB revision 2 boards.