raspypi
Posts: 8
Joined: Sat Oct 27, 2012 8:02 pm

Rpi 256MB instead 512MB...

Sat Oct 27, 2012 8:20 pm

Hi everyone.
I ordered the Rpi June 30 and I received it 3 days ago. I'm in France.
On the invoice item description it says: Raspberry Pi Type B Single Board Computer 512MB, reference 7568308. Thats exactly what I've ordered on their website. This is the same reference if I order today on the website RS. The order was processed on 17 October.
But when I tried to overclock and change split memory, I realized that what I got was a Model B Revision 0.1 (by cat /proc/cpuinfo command) :geek:
In raspi-config I have only options for cards with 256 Mb (for example: 240MiB for ARM, 16MiB for VideoCore... etc) :(
What to do? Do I have to make a claim? Or is just a matter of updating?
Tell me if there are others in the same situation as me...
Thanks.

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billb
Posts: 177
Joined: Wed Sep 19, 2012 10:27 pm

Re: Rpi 256MB instead 512MB...

Sat Oct 27, 2012 10:01 pm

I'm sure there are plenty of others in the same situation as you. After all, there's no "sticky post" regarding this and no mention of it in the official wiki as far as I'm aware.

There's a blog entry that mentions how to determine how much RAM you have:

http://www.raspberrypi.org/archives/2191

And various forum topics regarding updates required to use the 512MB. I think they are still sorting it out, but I'm not sure.

plugwash
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Re: Rpi 256MB instead 512MB...

Sat Oct 27, 2012 11:41 pm

First lets determine what hardware you actually have, then we will know whether you have a software issue or a hardware one.

Does the board have mounting holes?
What is the part number on the memory chip (on top of the processor)? In Particular does it say "2G" or "4G"

raspypi
Posts: 8
Joined: Sat Oct 27, 2012 8:02 pm

Re: Rpi 256MB instead 512MB...

Sun Oct 28, 2012 12:13 am

@billb & @plugwash

Yes(!!!) I have the mounting holes (2 big holes in the card ?) and yes I have K4P4G324EB-AGCI written on top of the processor!

plugwash
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Re: Rpi 256MB instead 512MB...

Sun Oct 28, 2012 12:26 am

So you do have a 512MB Pi which means you have a software problem.

It seems the new firmware isn't in the apt repo yet so i'd suggest using hexxeh's rpi-update. https://github.com/Hexxeh/rpi-update

raspypi
Posts: 8
Joined: Sat Oct 27, 2012 8:02 pm

Re: Rpi 256MB instead 512MB...

Sun Oct 28, 2012 9:43 am

Thank you plugwash & billb

Thanks to you I've been elucidated. I'm going to do whatever it takes to make an update. Or I look for more information in the coming days...

rcatech
Posts: 3
Joined: Fri Nov 02, 2012 7:18 pm

Re: Rpi 256MB instead 512MB...

Fri Nov 02, 2012 8:02 pm

Hello,
I've the same problem here.
Ordered from RS a 512MB,
Date of order Mon, 25 Jun 2012
delivered on 25 oct. a 256MB instead.

Raspberry Pi order
reference number is: 104725
RS Stock No.
756-8308
Description:
Raspberry Pi Type B
Single Board Computer

Photo of the memory chip IC2
_DSC9970_cut4r1_IC2.jpg
The 256MB memory chip IC2
_DSC9970_cut4r1_IC2.jpg (49.53 KiB) Viewed 5215 times
How ask for replace with the right one?

notarat
Posts: 106
Joined: Wed Sep 12, 2012 12:32 pm

Re: Rpi 256MB instead 512MB...

Fri Nov 02, 2012 8:15 pm

raspypi wrote:Hi everyone.
I ordered the Rpi June 30 and I received it 3 days ago. I'm in France.
On the invoice item description it says: Raspberry Pi Type B Single Board Computer 512MB, reference 7568308. Thats exactly what I've ordered on their website. This is the same reference if I order today on the website RS. The order was processed on 17 October.
But when I tried to overclock and change split memory, I realized that what I got was a Model B Revision 0.1 (by cat /proc/cpuinfo command) :geek:
In raspi-config I have only options for cards with 256 Mb (for example: 240MiB for ARM, 16MiB for VideoCore... etc) :(
What to do? Do I have to make a claim? Or is just a matter of updating?
Tell me if there are others in the same situation as me...
Thanks.
You ordered it on June 30. The 512MB version wasn't even announced until the last part of October.

You received a 512MB. What's the problem with that?

User avatar
billb
Posts: 177
Joined: Wed Sep 19, 2012 10:27 pm

Re: Rpi 256MB instead 512MB...

Fri Nov 02, 2012 8:28 pm

notarat wrote:You received a 512MB. What's the problem with that?
From the photo it looks like a 256MB (2G).

EDIT: oh, I see the quote is regarding the original post and not the piggy back post. that's the trouble with piggy backing. :P
Last edited by billb on Fri Nov 02, 2012 8:48 pm, edited 1 time in total.

raspypi
Posts: 8
Joined: Sat Oct 27, 2012 8:02 pm

Re: Rpi 256MB instead 512MB...

Fri Nov 02, 2012 8:42 pm

@notarat
There is no problem, but I thought I had received the 256.
My astonishment is due to the fact that I was persuaded that I ordered a 512...

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 17889
Joined: Sat Jul 30, 2011 7:41 pm

Re: Rpi 256MB instead 512MB...

Fri Nov 02, 2012 9:34 pm

rcatech wrote:Hello,
I've the same problem here.
Ordered from RS a 512MB,
Date of order Mon, 25 Jun 2012
delivered on 25 oct. a 256MB instead.

Raspberry Pi order
reference number is: 104725
RS Stock No.
756-8308
Description:
Raspberry Pi Type B
Single Board Computer

Photo of the memory chip IC2
_DSC9970_cut4r1_IC2.jpg
How ask for replace with the right one?
You could not have ordered a 512 on 25th June - the 512's were only announced in October. So in fact you have received exactly what you ordered. Sorry.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Please direct all questions to the forum, I do not do support via PM.

User avatar
Lob0426
Posts: 2156
Joined: Fri Aug 05, 2011 4:30 pm
Location: Susanville CA.
Contact: Website

Re: Rpi 256MB instead 512MB...

Sat Nov 03, 2012 4:26 am

Your ordered took 17 weeks and you got a 256MB from RS. People that ordered 12 weeks ago are getting 512MB's from RS. That is how they decided to reward those who waited for their RasPii, instead of canceling and ordering elsewhere. Unfortunately there is nothing that RS will do for you.

You got the 256MB you ordered. Others were treated better!

The OP ordered his almost a week after you and he received a 512MB board. So RS really did not have ryhme or reason as to how they shipped the old boards out. I ordered mine on July 7.

I waited 15 weeks and got a Revision 1.0 board. I got exactly what I ordered too.
512MB version 2.0 as WordPress Server
Motorola Lapdock with Pi2B
Modded Rev 1.0 with pin headers at USB

http://rich1.dyndns.tv/
(RS)Allied ships old stock to reward its Customers for long wait!

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 17889
Joined: Sat Jul 30, 2011 7:41 pm

Re: Rpi 256MB instead 512MB...

Sat Nov 03, 2012 9:37 am

Yes, it sucks. But we can't do anything about it I'm afraid. Or RS who's dispatch procedure seems to be unusual to say the least.
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Please direct all questions to the forum, I do not do support via PM.

raspypi
Posts: 8
Joined: Sat Oct 27, 2012 8:02 pm

Re: Rpi 256MB instead 512MB...

Sat Nov 03, 2012 10:39 am

Hello again :P

I d'ont know if this is a coincidence but I got tired of waiting and I sent an email saying that they sent the Rpi or they repaid me, in response to an email RS sent me saying that I had to wait a few weeks again.
It was beginning to make a long wait!! :x

Rpi ordered on : 30/06/2012 (despatch expected within 12 weeks)
Email from RS saying to wait yet 4 weeks maximum : 28/08/2012
Email I sent to repaid me : 7/10/2012
Rpi sent : 17/10/2012

Voilà! :roll:

Max

Re: Rpi 256MB instead 512MB...

Sat Nov 03, 2012 12:27 pm

rcatech wrote:How ask for replace with the right one?
If you are really unhappy, and placed the order as a person (not a company), you can simply send it back within 7 days and ask a refund.
No need to provide a reason, other than point to EU distance selling regulations...

Downside is that you will have to wait for a new Pi again, if you order a new one.

jamesh
Raspberry Pi Engineer & Forum Moderator
Raspberry Pi Engineer & Forum Moderator
Posts: 17889
Joined: Sat Jul 30, 2011 7:41 pm

Re: Rpi 256MB instead 512MB...

Sat Nov 03, 2012 3:52 pm

Upside, Farnell deliver pretty quickly...
Principal Software Engineer at Raspberry Pi (Trading) Ltd.
Please direct all questions to the forum, I do not do support via PM.

rcatech
Posts: 3
Joined: Fri Nov 02, 2012 7:18 pm

Re: Rpi 256MB instead 512MB...

Sat Nov 03, 2012 7:23 pm

jamesh wrote: You could not have ordered a 512 on 25th June
- the 512's were only announced in October.
So in fact you have received exactly what you ordered. Sorry.
I've received a piece from
RS Stock No. 756-8308

Online RS sells that code for 512MB Pi

Now, why they send me a 256one?

When they receive a new stock,
they sell items to pending backordered.

Why they are shipping the 512Mb
only to recent orders ?
(less waiting than others, same stock)

poing
Posts: 1132
Joined: Thu Mar 08, 2012 3:32 pm

Re: Rpi 256MB instead 512MB...

Sat Nov 03, 2012 8:01 pm

rcatech wrote:
jamesh wrote: You could not have ordered a 512 on 25th June
- the 512's were only announced in October.
So in fact you have received exactly what you ordered. Sorry.
I've received a piece from
RS Stock No. 756-8308

Online RS sells that code for 512MB Pi

Now, why they send me a 256one?

When they receive a new stock,
they sell items to pending backordered.

Why they are shipping the 512Mb
only to recent orders ?
(less waiting than others, same stock)
What's the problem? You got exactly what you ordered! Besides if you have questions why RS does what it does do you really think posters here will have the answer? Better ask them (RS) directly through their customer support, don't you think?

If it makes you feel better: I ordered what must be one of the last Pies with 256MB, for two days later the 512MB version was all over the place. But then it doesn't make any difference for the use I make of it and if it did I wouldn't have ordered it in the first place.

So cheer up, look at the bright side of life ;)

vinntec
Posts: 144
Joined: Thu Aug 02, 2012 9:37 am
Location: Basingstoke, UK

Re: Rpi 256MB instead 512MB...

Sat Nov 03, 2012 8:03 pm

rcatech wrote:
jamesh wrote: You could not have ordered a 512 on 25th June
- the 512's were only announced in October.
So in fact you have received exactly what you ordered. Sorry.
I've received a piece from
RS Stock No. 756-8308

Online RS sells that code for 512MB Pi

Now, why they send me a 256one?

When they receive a new stock,
they sell items to pending backordered.

Why they are shipping the 512Mb
only to recent orders ?
(less waiting than others, same stock)
Except Vic@RS promised all orders shipped after 151012 :lol: would be Rev 2 512 MB! Sorry I don't know how to refer to the actual post, but this is copied and pasted asis:

by Vic@RS » Mon Oct 15, 2012 5:32 pm
Hi All,

Just a quick update regarding the 512MB board.
Any orders that have not yet been shipped will be sent the 512MB Revision 2 board.

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