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Undoing double subscription

Posted: Fri Jun 07, 2019 7:51 am
by tpyo kingg
I've tried contacting the MagPi subscription service ( Raspberry Pi <[email protected]> ) several times since last Friday but not gotten any response. My subscription expired without me receiving a notice that it was about to end and when I tried to subscribe, I got an error message with the payment function saying it had not gone through. When I tried again, it went through but now I am signed up for two subscriptions. I would really very much like to cancel that second one so that I have just a single subscription, as intended, before it gets too processed. What are the right channels for doing that. The address mentioned above seems to be a dead end.

Re: Undoing double subscription

Posted: Fri Jun 07, 2019 9:16 am
by Andyroo
Have you tried the account management option at https://raspberrypipress.imbmsubscripti ... ent-login/

Re: Undoing double subscription

Posted: Fri Jun 07, 2019 9:25 am
by tpyo kingg
Yes, it just shows both subscriptions all week without any options to adjust them in any way, as far as I can tell.