Can someone from the Pi store help look into this.
I have used paypal for past license purchases (over six years, purchased maybe -8 licenses)

sorry I mis-stated...I did not do the rpi-update/rpi-upgrade. I did only the sudo apt-get update/upgradeDouglas6 wrote:I doubt that apt-get update/upgrade would cause your problem. rpi-update is something you should almost never do. I've never heard of 'rpi-upgrade'.
that is all good. It is set correctly and it plays audio from other programs like omxplayer and chromium-browser only not with firefox.wh7qq wrote:Have you checked in raspi-config for the correct audio setting: analog vs digital?