Raspberry Pi Forums

ps_bond

Argh... Went through the monitor's settings. The HDMI port I was using has a default of DVI input mode. DVI doesn't support audio IIRC. Switch it to AV mode and I have audio again...

ps_bond

OK, CEC switched off...
No change.

ps_bond

I ought to check Xbian too, thank you for the reminder. I'll have a look at the CEC settings; I hadn't thought to look at that as it's just a monitor... Given there's a fair few installs out there working properly, I'm left with the probable outcomes of a) there's some incompatibility between the cu...

ps_bond

On the offchance... Does anyone have an up-to-date version of XBMC running on a Pi with audio over HDMI working connected to a Samsung monitor or TV? This used to work a couple of months ago; I've upgraded recently and can no longer persuade it to function. The monitor (with audio) works with an MHL...

ps_bond

I don't think any search conducted in August would have demonstrated how badly things would be handled by RS. To suggest that Richard has only himself to blame is disingenuous at best. While it is not an isolated occurrence, it has no less credence than e.g. my situation (and is markedly similar); t...

ps_bond

Well, you can either use the one local to you or go through the Northants council one which bounces you to Citizens' Advice first - http://www.northamptonshire.gov.uk/en/councilservices/Community/trading/pages/advice-and-help-for-consumers.aspx CA will read the complaint and subsequently bounce it t...

ps_bond

And even a monkey would lose his temper under these circumstances and begin to protest as loudly as he can! :evil: Ook? I ought to add I've finally had some communication from RS regarding my non-refund. At the moment it is nothing more than agreeing that all correspondence shall be in writing, but...

ps_bond

Thanks Paul - that is also underway, but it shouldn't be needed. I had to spend far too long on the phone to a call centre, explaining and re-explaining the situation; now I'm going to be lumbered with a bunch of paperwork. In all honesty, I'm still tempted to bin the chargeback route and fill in th...

ps_bond

Unfortunately, it does need people to actively complain to TS to get any action - the more people who lodge formal complaints (it's really easy, there are online forms which don't take all that long), the more likely they are to bring prosecutions. (BTW - for those who are left feeling I'm flogging ...

ps_bond

Aww, isn't that nice of you Mike. Now, what will it take you to address your organisation's conduct in breaching the Distance Selling Regulations and the Sale of Goods Act?

ps_bond

@ps_bond thank you for the information regarding how long you have been waiting. We were informed by customer services that the backlog was 1 week, so shall raise this with them I honestly couldn't give a monkey's whether you "raise it with them" or not. Current events demonstrate *quite* clearly t...

ps_bond

Thanks for your queries. Unfortunately we are currently a week behind with responding to emails sent to the email address raspberrypi@rswww.com . Really? That doesn't tally with my sending 2 emails to Josie Callan in response to hers; the first on the 13th October, the second on the 16th. Or are yo...

ps_bond

They do occasionally reply to emails, although generally with stock replies :( Just don't hold your breath or have any real expectations to the replies content. :| Well, when the email I've been waiting for a response to regarding their non-refund is now coming up on a month old, they can damn well...

ps_bond

Mike@RS wrote:More information coming soon. In the meantime we're continuing to work with the Forum mods to help answer outstanding questions.

Yeah... About that. Perhaps you would be better off answering customer emails first? Or is that too much trouble for us to put you to?

ps_bond

Lob is right - there is a contract - which is why you see the RS logo on the Raspberry Pi website. We cannot change that. Big red text would quite simply lay the Foundation open to some pretty nasty legal action. As it is we have to let people make their own decisions. Contracts cut both ways - and...

ps_bond

Can I please encourage you to file a complaint with Trading Standards too? All grist to the mill.

ps_bond

It really shouldn't be an issue as to which is harder to ignore - this is not even as advanced as basic customer service; they're in clear breach of law in my case and doubtless others. They're a big enough organisation to cope and they've been steadily moving away from only dealing with corporation...

ps_bond

They are legally obliged to refund within 30 days regardless - if it took them a month & a half then they were, as usual, in breach; I'd suggest that it might be worth logging that with Trading Standards too. The more complaints they receive, the more weight it lends to a prosecution. The complaint ...

ps_bond

For those who are still reading my somewhat irritated posts - as clearly RS still aren't interested: I've just had confirmation that my complaint has been highlighted as "any potential attempt to restrict a consumer’s statutory rights is a potential criminal breach". While there's no guarantee of an...

ps_bond

Well, openElec seems to run the UI quite well; I've not had a chance to do much more than try out the Youtube behaviour so far. Next up I'll put some H264 streams through it.

ps_bond

I still maintain that standard (and MPEG2) was written to make hw/fw engineers' lives easier... Finding startcodes is a doddle if you've got hw that does it. Finding them in sw on a non-byte-aligned stream is a considerable PITA.

ps_bond

Yes, these types of files (containing NAL units delimited by start codes) were consuming 10-20% of ARM's CPU. So when they are working again, that CPU will be freed up. Was that down to doing the Exp-Golomb decode on the ARM by any chance? Can't imagine the TS encapsulation itself would give any pr...

ps_bond

Thanks Richard - I've bunged openELEC onto an identical SD card, I'll see how that behaves within the next day or so.

ps_bond

Well, it's now over a week since RS deigned to contact me about being unable to refund me within the timescale they offered (a marked parallel to their inability to deliver RasPis when they said they would). Anyone care to guess how much communication I've had from them since? Sorry, there's no priz...

ps_bond

*Any* other?

I did think to swap my USB cable over after posting too - having been bitten by a cable for an Arduino that was sub-par, seemed wise. Same diff.

Cheers!

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Re: Pi, XBMC, HDMI audio - and Samsung monitor

Re: Pi, XBMC, HDMI audio - and Samsung monitor

Re: Pi, XBMC, HDMI audio - and Samsung monitor

Pi, XBMC, HDMI audio - and Samsung monitor

Re: Why RS?

Re: RMA Problems with RS

Re: RS & Allied Update #4 (10th Oct)

Re: RMA Problems with RS

Re: RMA Problems with RS

Re: RMA Problems with RS

Re: RS & Allied Update #4 (10th Oct)

Re: RS & Allied Update #4 (10th Oct)

Re: RS & Allied Update #4 (10th Oct)

Re: RS & Allied Update #4 (10th Oct)

Re: RS - BAD! - People jumping the queue? - Cancellation fai

Re: RS - BAD! - People jumping the queue? - Cancellation fai

Re: RS - BAD! - People jumping the queue? - Cancellation fai

Re: RS refund timescale

Re: RS refund timescale

Re: XBMC issues

Re: 1080i AVC (h264) Tv recordings no longer work - Black Sc

Re: 1080i AVC (h264) Tv recordings no longer work - Black Sc

Re: XBMC issues

Re: RS refund timescale

Re: XBMC issues