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by snomis
Fri Nov 30, 2012 7:18 am
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 55504

Re: RS & Allied Update #5 (9th Nov)

[email protected] & [email protected]

As two replacement orders promised have not arrived when can I now expect the refund I requested??
by snomis
Fri Nov 30, 2012 7:00 am
Forum: General discussion
Topic: RMA Problems with RS
Replies: 33
Views: 7548

Re: RMA Problems with RS

RS had my faulty Pi back on 17 October whichh had been order from 20 June. They said a replacement was sent out, it never arrived. They said they sent another one this time by DHL Express guess what it never arrived - more like never sent out. And then the responses to emails stop even from their 'P...
by snomis
Thu Nov 22, 2012 10:01 pm
Forum: General discussion
Topic: RMA Problems with RS
Replies: 33
Views: 7548

Re: RMA Problems with RS

Can someone give me details of which trading standards office to contact? I placed my order 20 June, eventually received it 11 October and the Pi was damaged. I returned it and it was back at RS 17 October - Since then nothing. Contacted RS, 'I will investigate' they said but still no replacement an...
by snomis
Sat Oct 06, 2012 2:54 pm
Forum: General discussion
Topic: Order being delivered to old address - no one responding
Replies: 8
Views: 1530

Re: Order being delivered to old address - no one responding

Don't bother with RS, if you get in touch with the Parcel Force depot that tried to deiliver to your old address and give them your correct address they will deliver - not a problem.
by snomis
Thu Oct 04, 2012 1:06 pm
Forum: General discussion
Topic: RS & Allied Update #3 (27 Sep)
Replies: 105
Views: 20589

Re: RS & Allied Update #3 (27 Sep)

MovingTarget wrote:Your Raspberry Pi order has been despatched today.

:D

Expected Delivery by Mail please within:-
5 Days for European destinations.
21 Days for Countries Outside of Europe.

:(
Had the same email last Thursday - still no Pi :cry:
by snomis
Thu Oct 04, 2012 5:48 am
Forum: General discussion
Topic: RS & Allied Update #3 (27 Sep)
Replies: 105
Views: 20589

Re: RS & Allied Update #3 (27 Sep)

I think I asked you previously DanielG did you get any tracking info in the end??
by snomis
Thu Oct 04, 2012 5:30 am
Forum: General discussion
Topic: RS & Allied Update #3 (27 Sep)
Replies: 105
Views: 20589

Re: RS & Allied Update #3 (27 Sep)

Still no Pi yet, 5 days after RS said it had been dispatched.
by snomis
Tue Oct 02, 2012 6:59 pm
Forum: General discussion
Topic: Latest Order and Shipping update from RS & Allied
Replies: 209
Views: 51264

Re: Latest Order and Shipping update from RS & Allied

And now it gets worse, another yarn from RS """Good News! I can confirm your order was dispatched on Thursday 27th September. On your dispatch confirmation email it states that we are expecting shipping to take 5 working days for European countries. As for why DHL have not also sent a confirmation e...
by snomis
Tue Oct 02, 2012 6:54 pm
Forum: General discussion
Topic: Latest Order and Shipping update from RS & Allied
Replies: 209
Views: 51264

Re: Latest Order and Shipping update from RS & Allied

That response has been used multiple times with the order batch changed to fit the order you happen to be in. Spot on numanoids - I had the more or less same thing, from RS 'Daniel' see below In regards to your order I apologise on behalf of RS for the poor customer service you have received. As to...
by snomis
Tue Oct 02, 2012 6:53 am
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 149069

Re: Order and Shipping update from RS & Allied

The foundation chose to ally itself to RS and continues to do so by making it possible to order from RS despite them failing at every step. They're great guys though, and we should be feeling sorry for them because they're in barbados laughing their backsides off. I'd cancel but according to RS it'...
by snomis
Mon Oct 01, 2012 1:30 pm
Forum: General discussion
Topic: RS & Allied Update #3 (27 Sep)
Replies: 105
Views: 20589

Re: RS & Allied Update #3 (27 Sep)

I'm starting to think I've been lied to, by RS, I had an email on Thursday 27th September from RS saying order, from 20 June 82***, dispatched.
I've had no other email, from DHL, giving tracking information.

Has it been dispatched or NOT - as usual no response from emails to RS
by snomis
Sat Sep 29, 2012 6:16 am
Forum: General discussion
Topic: RS & Allied Update #3 (27 Sep)
Replies: 105
Views: 20589

Re: RS & Allied Update #3 (27 Sep)

Finally, they sent my Raspberry Pi. I ordered it june 21 (925xx). Better late the never :) Did you get any tracking info, I only received one email from RS and nothing else. I have no way of tracking the order with DHL emailed RS but as usual no answer as yet Starting to wonder if it really has bee...
by snomis
Thu Sep 27, 2012 1:03 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 149069

Re: Order and Shipping update from RS & Allied

Success at last - Order number 82*** ordered June 20 email received from RS today - ORDER DISPATCHED Hopefully this will be a light at the end of the tunnel for everyone thats been waiting so long.. :D Glad to hear someone has had some success although I'm about 18000 being you in the queue so doub...
by snomis
Thu Sep 27, 2012 12:32 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 149069

Re: Order and Shipping update from RS & Allied

Success at last - Order number 82*** ordered June 20

email received from RS today - ORDER DISPATCHED

Hopefully this will be a light at the end of the tunnel for everyone thats been waiting so long.. :D
by snomis
Thu Sep 27, 2012 12:31 pm
Forum: General discussion
Topic: RS & Allied Update #3 (27 Sep)
Replies: 105
Views: 20589

Re: RS & Allied Update #3 (27 Sep)

Success at last - Order number 82*** ordered June 20

email received from RS today - ORDER DISPATCHED

Hopefully this will be a light at the end of the tunnel for everyone thats been waiting so long.. :D
by snomis
Mon Sep 24, 2012 7:25 pm
Forum: General discussion
Topic: Latest Order and Shipping update from RS & Allied
Replies: 209
Views: 51264

Re: Latest Order and Shipping update from RS & Allied

InnocentSam wrote:
snomis wrote:Anybody know if RS will be actually dispatching the delayed orders this week as they '''promised'''

Order number 82*** June 20
I'd like to know this also.

[email protected] [email protected] ANY ANSWER PLEASE!!!! :cry:
by snomis
Mon Sep 24, 2012 12:19 pm
Forum: General discussion
Topic: Latest Order and Shipping update from RS & Allied
Replies: 209
Views: 51264

Re: Latest Order and Shipping update from RS & Allied

Anybody know if RS will be actually dispatching the delayed orders this week as they '''promised'''

Order number 82*** June 20
by snomis
Thu Sep 20, 2012 4:06 pm
Forum: General discussion
Topic: RS & Allied Update #2 (19 Sep)
Replies: 15
Views: 3689

Re: RS & Allied Update #2 (19 Sep)

DanielG, I was thinking the same thing my order is 82xxx - ordered 20 June.

Still waiting, I wonder if next week will be any different????? Or just the same info posted again.
by snomis
Mon Sep 03, 2012 7:02 pm
Forum: General discussion
Topic: Latest Order and Shipping update from RS & Allied
Replies: 209
Views: 51264

Re: Latest Order and Shipping update from RS & Allied

I think I've found out why so few of us are getting email replies from RS.

They'd rather do this in the link below than answer questions. (Clip from RS customer services 22 March 2012)

http://www.youtube.com/watch?v=XmKNEDbiuDM
by snomis
Wed Aug 29, 2012 3:34 pm
Forum: General discussion
Topic: Ordered 6/20 - still nothing
Replies: 28
Views: 3245

Re: Ordered 6/20 - still nothing

Really glad I found this forum, I thought it was just me. Ordered 20 June, order ref 82xxx. Now 10 weeks later - No shipment, no emails. Contacted RS just got back the standard delay email. I see many mentioning the case, is this a factor. I ordered the clear case too and loads of items for my Raspb...

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