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by [email protected]
Mon Feb 18, 2013 4:38 pm
Forum: General discussion
Topic: RS and Allied Update #6
Replies: 324
Views: 56930

Re: RS and Allied Update #6

Hi everyone, Quick update- we received our delivery of raspberry pi’s last week and as of Friday we had shipped up to order reference 1010239854. We will continue daily to get your orders shipped out as quickly as we possibly can; so that you will all receive your raspberry pi’s shortly. Many thanks...
by [email protected]
Fri Feb 08, 2013 5:59 pm
Forum: General discussion
Topic: RS and Allied Update #6
Replies: 324
Views: 56930

Re: RS and Allied Update #6

Hi everyone, I have investigated the ‘1 week despatch’ message on the Pi Store in which some of you have posted about in this thread. Unfortunately, we had at this time run out of stock and there was an error in the system which had stopped the message changing instantaneously to a longer delivery l...
by [email protected]
Tue Jan 29, 2013 7:23 am
Forum: General discussion
Topic: RS and Allied Update #6
Replies: 324
Views: 56930

Re: RS and Allied Update #6

Hi everyone, Thank you all for your posts. I'm pleased to hear that most of you have now received your raspberry pis and I bet you are now doing some great things with them (I would love to hear what you have created!). For those of you who are awaiting delivery and would like a status update, pleas...
by [email protected]
Mon Dec 31, 2012 12:51 pm
Forum: General discussion
Topic: RS and Allied Update #6
Replies: 324
Views: 56930

Re: RS and Allied Update #6

Hi everyone, To all those who have posted on the forum since my last post, I have either PM’d you or sent your queries on to our raspberry pi customer services team, who I know are working as quickly as possible to get back to you all. Sketchman- an email has been sent through to our credits departm...
by [email protected]
Fri Dec 28, 2012 10:18 am
Forum: General discussion
Topic: RS and Allied Update #6
Replies: 324
Views: 56930

Re: RS and Allied Update #6

Hi everyone, Hope you have all had a lovely Christmas! I'm happy to hear that many of you have now recieved your raspberry pi's and I hope that you are enjoying using them. For those of you that have posted on the forum chasing the wherabouts of your orders (Sketchman, Randrade and Dark-vash), I hav...
by [email protected]
Mon Dec 24, 2012 12:27 pm
Forum: General discussion
Topic: RS and Allied Update #6
Replies: 324
Views: 56930

Re: RS and Allied Update #6

Hi everyone, Just to reinforce that we have dispatched out all orders. However, we understand that the postal service is extremely busy over the Christmas period and may be causing some delays. We hope that as many of you as possible receive your Pi's today in time for Christmas. Any queries please ...
by [email protected]
Fri Dec 21, 2012 5:32 pm
Forum: General discussion
Topic: RS - no Customs Tariff Codes listed on outside of package
Replies: 9
Views: 3353

Re: RS - no Customs Tariff Codes listed on outside of packag

Hi Kaspaas, Thankyou for the feedback. Please accept our sincerest apologies for the issue you have experienced. I have spoken with our shipping department who inform me that DHL require the 'Pi & Accessories' title on all orders that include more than just a Pi. Every order for Rest Of World Post h...
by [email protected]
Fri Dec 21, 2012 8:33 am
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi everyone, Thank you all for your posts on this thread. As we will have expected to have shipped every outstanding order by the end of this week (as highlighted in the shipping table), we have started a new thread labelled 'RS and Allied Update #6'. We would like to say a big thank you to all of o...
by [email protected]
Tue Dec 11, 2012 1:32 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi everyone, Just thought I’d post to confirm that our shipping schedule is still up to date and relevant and I’m glad to hear that many of you have now received your Raspberry Pi’s and are putting them to good use! @ Ripster- your order should have been dispatched between the 3rd and the 9th of Dec...
by [email protected]
Wed Dec 05, 2012 4:19 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi all,
There have been a few posts today from those of you that purchased from Allied using either a credit or debit card. I have contacted Allied for some clarification on what you see as a pending charge and what you actually get charged and I will post on this matter shortly.
Thanks,
Vic
by [email protected]
Tue Dec 04, 2012 4:12 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi everyone, Just to confirm that we are still on track to fulfil all orders featured in the shipping table on this thread. For those of you who have already posted about not receiving your dispatch emails last week and are concerned, please can I assure you that your Pi’s are on their way. If you a...
by [email protected]
Fri Nov 30, 2012 5:18 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi everyone, A number of you have posted regarding the whereabouts of your orders which are due to be dispatched either this week or next. Please can you refer to the shipping table at the beginning of the thread for dispatch details. Please also refer to your shipping email in reference to your del...
by [email protected]
Thu Nov 29, 2012 5:09 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Thanks for the queries, i shall try to help as best as i can: @gyeben & @andr3a88 – we are using DHL mail to despatch orders, unfortunately this service does not offer a parcel tracking facility. Please email our customer services team using [email protected].com who can investigate this for you. It...
by [email protected]
Wed Nov 28, 2012 4:19 pm
Forum: General discussion
Topic: RS & Allied Update #4 (10th Oct)
Replies: 184
Views: 33820

Re: RS & Allied Update #4 (10th Oct)

Hi @berry_me Please PM me with some further details regarding your order, so I can try to help you. - Order number - Name - Date of order - Date you received shipping confirmation email - Date delivery was received - Do the boards have mounting holes? Please note that this post is no longer being mo...
by [email protected]
Wed Nov 28, 2012 4:14 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi All, please see responses to some of your posts below @RiccardoMoretti – if you can give me some further information regarding your requiest I can see if I can assist @jbanks - hopefully the information provided to you via PM helps give further information regarding despatch for your order @sende...
by [email protected]
Tue Nov 27, 2012 4:44 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi everyone, Thank you for your posts. @UglyMike: please can you PM me your Paypal transaction ID, full name and email address and I will try to look in to this futher for you @ riaanhar: if you PM me your order number, full name and email address I will find out if your order has been shipped @Stef...
by [email protected]
Mon Nov 26, 2012 5:31 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi All Hope you had a great weekend. Yet again thanks for the posts. @JONO25 – please PM me your order number and email address and I can look in to why you have not yet received your refund @ianeck – thanks for the information, I am unsure why the date appeared to have changed on the website, I can...
by [email protected]
Fri Nov 23, 2012 5:09 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi all, Thanks again for the posts, there are a few points raised in these that I intend to investigate further for you. @jbanks - please can you tell me which country you are located in so I can, a) try to get you an update and b) ensure that the customer services department in that country is awar...
by [email protected]
Thu Nov 22, 2012 3:53 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi all, With regards to Allied thank you for the information, I have raised this with our counterparts in the US to ensure that customer service teams are providing Raspberry Pi customers with appropriate information, whilst also trying to get a shipping table for you as soon as possible. Please acc...
by [email protected]
Tue Nov 20, 2012 5:30 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi All, Just to confirm the differences with order numbers please find information as follows. Any order number starting 1010XXXXXX (10 digits long) was placed on our dedicated Raspberry Pi store (http://authenticate.rsdelivers.com/ ). The table in this thread relates to orders placed via this site....
by [email protected]
Mon Nov 19, 2012 12:06 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

Hi All, Thanks for all of your posts. We are currently investigating a few issues highlighted by you in these posts so will respond later today when we have the necessary information. @sdjf – thank you for providing this information, I shall raise the concerns/queries with our US counterparts to und...
by [email protected]
Fri Nov 16, 2012 1:03 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

In the meantime, I will investigate the query around dispatch emails and let you know soon. Hi All - I can confirm that we are sending dispatch emails with every board shipped. In terms of orders being sent out of sequence, we are still working through all the scheduled orders and today we will shi...
by [email protected]
Thu Nov 15, 2012 4:28 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

@Pigeta Looks like that this table become obselete now (in less than a week!). HI All, @Jako I have not been informed of any shipping delays so the table is still valid . If your Pi has not already been dispatched, I expect it will be tomorrow. In the meantime, I will investigate the query around d...
by [email protected]
Thu Nov 15, 2012 12:43 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

In terms of the returns policy and the charges, we are awaiting confirmation on this point and will get back to you all via this forum either this afternoon or tomorrow. Hi All, regarding my post from yesterday, please below for clarification on returns and charges: Pi Store Customers (personal) Or...
by [email protected]
Wed Nov 14, 2012 4:48 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 54640

Re: RS & Allied Update #5 (9th Nov)

We are continually trying to ensure that we are clear to all our customers as to when they will recieve their orders and of which board.
Kind Regards
Vic

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