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by Mike@RS
Thu Dec 20, 2012 11:25 am
Forum: General discussion
Topic: RS and Allied Update #6
Replies: 324
Views: 62615

RS and Allied Update #6

This is the latest update from RS and Allied on order shipping and stock position. Many thanks to all who responded to Update 5, and I hope the information we've shared through posts and answers to-date has been useful to everyone. Current Shipping Position: In update 5 we posted a new version of ou...
by Mike@RS
Mon Nov 19, 2012 5:41 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 60099

Re: RS & Allied Update #5 (9th Nov)

Hi All, As highlighted earlier by Vic please find some further information to your queries below: - Manufacturing - We have not yet moved any manufacturing to the UK and continue to use our existing CEMs to manufacture revision 2 boards. - Parcel tracking - Overseas orders are primarily being sent t...
by Mike@RS
Sat Nov 10, 2012 6:12 pm
Forum: General discussion
Topic: RMA Problems with RS
Replies: 33
Views: 8425

Re: RMA Problems with RS

Hi - i've made our returns and testing team aware of the issues raised on this thread. Hopefully we'll be able to provide you with an update next week on this.
by Mike@RS
Sat Nov 10, 2012 6:04 pm
Forum: General discussion
Topic: RMA Problems with RS
Replies: 33
Views: 8425

Re: RMA Problems with RS

After waiting for more than 13 long weeks now (ordered from RS on July, 29, recieved on Oct. 30) I first was happy to get the 512MB version instead of the ordered 256MB. However, happyness turned into frustration since I did not get this device working reliable. Sometimes after some minutes, someti...
by Mike@RS
Sat Nov 10, 2012 5:53 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 60099

Re: RS & Allied Update #5 (9th Nov)

Hi, what about allied reference numbers ? #25003354XX > do we need to forget about a such friendly table for allied orders ? Let's hope we will see one, Mike said there would be Allied information in a few weeks - too long to wait, but I guess that is the best they can do. We're working on an Allie...
by Mike@RS
Sat Nov 10, 2012 5:52 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 60099

Re: RS & Allied Update #5 (9th Nov)

Hi, I ordered from RS on July 9th. My order number is 1010151XXX. According to the old RS shipping table, I expected my raspberry Pi being shipped, if I recall correctly, at mid-November . Is this still true? When should I expect the shipping of my RasPi?. Thanks in advance!. Hi - your order should...
by Mike@RS
Sat Nov 10, 2012 5:51 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 60099

Re: RS & Allied Update #5 (9th Nov)

RiccardoMoretti wrote:Thanks Mike, I did order from the za-rs site, I'll PM you the details

Thanks Riccardo - got the PM and will get some info for you from the team next week
by Mike@RS
Fri Nov 09, 2012 5:23 pm
Forum: General discussion
Topic: Allied has 15,000 backorders
Replies: 7
Views: 3640

Re: Allied has 15,000 backorders

Hi - all Allied orders outstanding will be fulfillled between now and mid-December. I'll ask the team to get a shipping update from Allied we can share in the next couple of weeks.
by Mike@RS
Fri Nov 09, 2012 5:20 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 60099

Re: RS & Allied Update #5 (9th Nov)

Hi Ricardo - that sounds like you placed your order on the standard RS website? Can you confirm this and one of the team will look into your order status on Monday
by Mike@RS
Fri Nov 09, 2012 4:25 pm
Forum: General discussion
Topic: RS & Allied Update #5 (9th Nov)
Replies: 348
Views: 60099

RS & Allied Update #5 (9th Nov)

Hi – as trailed in the last posts on the Update 4 thread, we’ve been working with Broadcom and our manufacturing partners to tie down production and shipping schedules for the rest of the year. The new table showing the indicative despatch schedule for orders placed on the RS Raspberry Pi Store is a...
by Mike@RS
Tue Nov 06, 2012 5:53 pm
Forum: General discussion
Topic: RS & Allied Update #4 (10th Oct)
Replies: 184
Views: 38172

Re: RS & Allied Update #4 (10th Oct)

Hi - a quick update to let everyone know that since our last post, we've been working with Broadcom and our manufacturing partners to determine a full shipping schedule for the remainder of this year. We’ll be posting a full update on the forum and via our FAQs later this week, which should provide ...
by Mike@RS
Wed Sep 19, 2012 3:24 pm
Forum: General discussion
Topic: RS & Allied Update #2 (19 Sep)
Replies: 15
Views: 4085

RS & Allied Update #2 (19 Sep)

Thanks to everyone who’s responded to the last update, either through the forum or directly back to RS or Allied. This weeks update is focused on what we’re doing in our customer services team to help Raspberry Pi users Email support: We have a dedicated email address for all Raspberry Pi enquiries ...
by Mike@RS
Tue Sep 11, 2012 3:43 pm
Forum: General discussion
Topic: RS and Allied FAQs
Replies: 6
Views: 1485

Re: RS and Allied FAQs

RaTTuS wrote:thanks mike
welcome back - I know it will be hot ...
Thanks - boiling hot is my working assumption :?
by Mike@RS
Tue Sep 11, 2012 3:38 pm
Forum: General discussion
Topic: RS and Allied Update #1
Replies: 8
Views: 2583

RS and Allied Update #1

Hi - these update threads will become a regular post on the forum, so everyone has access to the latest information on how we're managing supply. This first thread is to share some of the facts with everyone on the current supply position. We experienced extraordinary global demand for Raspberry Pi ...
by Mike@RS
Tue Sep 11, 2012 3:20 pm
Forum: General discussion
Topic: RS and Allied FAQs
Replies: 6
Views: 1485

RS and Allied FAQs

We're keeping our FAQs up-to-date with the latest information on lead-times and shipping. Please keep checking for any new information, and we'll put regular prompts via this thread to flag any updates and changes. Thanks Mike http://uk.rs-online.com/web/generalDisplay.html?id=raspberrypi&file=q...
by Mike@RS
Wed Jun 27, 2012 4:16 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 163645

Re: Order and Shipping update from RS & Allied

Hi - a quick update for anyone expecting to receive an order invitation today. Due to some essential maintenance work required on our Pi Store, these emails will now be sent tomorrow morning.

Many apologies for the delay to any affected.
by Mike@RS
Tue Jun 26, 2012 12:21 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 163645

Re: Order and Shipping update from RS & Allied

Hi Mike Is the June 21 email from Allied correct in stating that they will be receiving their first Pi's "in the coming weeks". If so, can you advise when RS may be providing Allied with those Pi's? Hi - Allied are recieving a batch of Raspberry Pi's this week to cover all pre-orders plac...
by Mike@RS
Mon Jun 25, 2012 12:38 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 163645

Re: Order and Shipping update from RS & Allied

Hi - a short update on where we are at with shipment schedules. By sunday night we reached up to order number 39450 being packed and ready for despatch. This week we start from order number 39,451, and aim to reach 51,500 by the end of the week. There are still a small number of outstanding deliveri...
by Mike@RS
Fri Jun 22, 2012 11:37 am
Forum: General discussion
Topic: Have RS gone mad?
Replies: 10
Views: 2886

Re: Have RS gone mad?

I've seen a few posts today from people on other threads about getting a second (unexpected) order despatch notification.. I've had my RS Pi for about a week now.. and just got another shipping notification saying it went out today.. What's going on? Is there anyone from RS who can comment? Am I go...
by Mike@RS
Fri Jun 22, 2012 7:49 am
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 163645

Re: Order and Shipping update from RS & Allied

Mike Just wondering , I received my invitation arund the 28th may , and Ordered on the 6th June , My order number is in the 72XXX range . Looking at your table , it stops at 71500 . So am I to assume my order isn't in then next shipment , but at the top of the shipment after ? I was given a 7 week ...
by Mike@RS
Thu Jun 21, 2012 12:45 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 163645

Re: Order and Shipping update from RS & Allied

jishnu_oman wrote:Hello Mike...

My order confirmation number is 38210. as per the order shipping table ... my order number is supposed to be despatched between 19th june to 24rth june... am I right?
Hi - that's correct. It should be with you by the end of this week.
by Mike@RS
Thu Jun 21, 2012 12:43 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 163645

Re: Order and Shipping update from RS & Allied

Mike, my last email from RS Components was on May the 8th. I did not receive an invitation and neither the "queue status" email that was apparently sent last weekend. Have I been dropped from the queue? BTW, a colleague of mine that has registered with Farnell after I did received his Pi ...
by Mike@RS
Wed Jun 20, 2012 3:13 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 163645

Re: Order and Shipping update from RS & Allied

order 215xx Sat, 19 May 2012, still no news, and there's people with later orders who already received it apparently :( Hi - sorry about this. Can you send me your order number (email raspberrypi@rswww.com with Mike@RS in the subject line) and i'll get some more information on what's happened. Alre...
by Mike@RS
Wed Jun 20, 2012 12:57 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 163645

Re: Order and Shipping update from RS & Allied

kimuji wrote:order 215xx Sat, 19 May 2012,

still no news, and there's people with later orders who already received it apparently :(
Hi - sorry about this. Can you send me your order number (email raspberrypi@rswww.com with Mike@RS in the subject line) and i'll get some more information on what's happened.
by Mike@RS
Wed Jun 20, 2012 12:54 pm
Forum: General discussion
Topic: Order and Shipping update from RS & Allied
Replies: 775
Views: 163645

Re: Order and Shipping update from RS & Allied

unclebeuford wrote:Will each order get shipping confirmation? I know I have not from my order on March 6th. And after checking my Order History, the status still remains at Back Order.
Hi - can you send me your order number (send to raspberrypi@rswww.com - referencing Mike@:RS in the title) and i'll investigate

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