MPEG-2 & VC-1 license key queries / issues


144 posts   Page 6 of 6   1, 2, 3, 4, 5, 6
by jamesh » Fri Jan 10, 2014 9:02 am
liz wrote:Emma, dinner's on me on Friday. Sorry you've had such a lot of these to get through this week.


It's all those pesky customers I'm tellin' ya!
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by tvjon » Fri Jan 10, 2014 7:40 pm
I ordered a few codec licenses earlier last year which took about 2 days to receive. I ordered one earlier today & have just installed it, so (better than normal) service seems to have resumed. Thank you Emma.
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by wzooff » Sat Jan 11, 2014 8:02 am
Hi. I bought my mpeg-2 licence 4 days ago, but still have no key

order ID is #125772.
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by EmmaAdmin » Mon Jan 13, 2014 6:48 pm
Hi, order 125772 kept reverting to pending but i should have fixed the problem now.
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by zen_SuR » Tue Jan 14, 2014 6:44 am
Hello dearest raspberry people!

I ordered on the 10th of january and i am one of these people who did not write down the order# because i thought that would not be necessary... :(

i have to ask when the keys come because i told a client they would be here by now and he is getting upset ;)

so can you still give me some info if i give you the serial# and receipt#?

receipt from paypal: 3284-7622-6144-8704
serial of raspberry: 00000000b5d23625

please give me an answer soon.

thanks in advance,
joe
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by EmmaAdmin » Tue Jan 14, 2014 1:53 pm
Hi zen_SuR ,

I would always advise emailing store@raspberrypi.org if you are experiencing licence key issues. Your order has been bouncing back to us as there appears to be a problem with your email. Please can you email store@raspberrypi.org so we can contact you with your keys.

Your order number is 126816 please reference this
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by waspie » Thu Jan 30, 2014 4:14 pm
Hi, sorry to be a pain... my first order went through and i had the license in something like 4 hours. a week or so later, i've made another order #132448 and its been two days.
did i mess something up?
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by Chriswien » Thu Jan 30, 2014 8:59 pm
Hi!

I ordered at 24th of January (6 days ago) keys for both codecs.
Immediately I received an e-mail that there is something wrong with my serial. I didn't enter the 9 leading zeros, my fault. I replied the complete serial at the same day.
Since that day I am waiting. Tried to contact support via store@raspberrypi.org, but except one automatic reply with late Christmas greetings and info that staff will be at work again on 2nd of January, I got no feedback.

My order number is #131061. Hope someone can proceed with the process and send me the license keys.

My friends got their keys all within one day, so my case seems to be an exception. Possible reason is, that I forgot the leading zeros of the serial. Payment is for sure not the reason. My PayPal account was charged also on the 24th.

Best regards, Christoph
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by dancudds » Fri Jan 31, 2014 7:36 am
Another wait here - order 133043
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by Chriswien » Fri Jan 31, 2014 2:09 pm
Got the keys - Thank You!
Already working well in my raspberry pi.

BR, Christoph
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by EmmaAdmin » Tue Feb 04, 2014 11:03 am
132448 - I can't see anything wrong with your order do you have your keys?

133043 - Similarly your order looks fine do you have your keys?

If not please mail store@raspberrypi.org with your order number in the subject line of the email
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by ddurdle » Fri Feb 14, 2014 1:51 pm
I ordered a bunch of licenses today. I got a single email with all the keys concatenated. Just to confirm, you can enter multiple keys on a single pi, and it'll make use of whichever matches with it's serial? otherwise, I'll have to trial an error each license on each pi to figure out which works on which.
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by ragnarjensen » Fri Feb 14, 2014 2:10 pm
Yes, you can. Something like this in /boot/config.txt:
Code: Select all
decode_MPG2=0xdb8ac356,0x421f916d,0xc283aecd,0x42bd6c8a
decode_WVC1=0x70a63449,0xc4c6b898,0x12b8ce96,0x42bc439d
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by spongman » Sat Feb 15, 2014 6:12 pm
pi store order #137334
paypal transaction id# 1X143283MU377044F (completed)

i haven't received my keys yet (i checked spam folder).

can you please see what's going on?
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by spongman » Sat Feb 15, 2014 6:19 pm
can i suggest something that would hugely simplify this. it shouldn't take a competent engineer more than about 10 minutes to set up.

- when a key is paid for & generated, add it to a row (serial, codec, key) in a table in a database.
- create a publicly accessible web page that lets everyone look up keys by serial/codec.

that is all.
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by DougieLawson » Sat Feb 15, 2014 9:41 pm
That's a massive exposure if you make the whole database open to the public.

If I have a good collection of plain text serials and the encrypted keys then I have a much better chance of determining how the keys are generated and from that being able to generate my own keys.

The normal case of one serial and at most two encrypted keys is much more secure.

If you do publish a database you'd need to key on serial & email address so that I need more known plaintext items to be able to retrieve a key.
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by spongman » Sun Feb 16, 2014 6:17 pm
are you implying that the availability of plaintext significantly reduces the power of your hash? oh dear.
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by DougieLawson » Sun Feb 16, 2014 8:02 pm
spongman wrote:are you implying that the availability of plaintext significantly reduces the power of your hash? oh dear.

It's always the case that having lots of examples of plaintext + hash reduces the security of the hash.

Depending on the hash used that could give the basics of building a rainbow table.

I'm not inferring that it won't be computationally complex, but it could give a head start.
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by max2602 » Fri Feb 21, 2014 1:03 pm
Hi, have ordered on 29.12.2013 the MPEG2 license key, got only one email from store@raspberrypi.org, saying that the key will be generated within next 72 hours. But still no further emails. Am i missing something?

Order #122492
Serial number: 000000002f7bdc5b
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