Re: READ ME : Using the Troubleshooting Forum


18 posts
by jamesh » Tue Apr 17, 2012 3:10 pm
This forum is for asking questions on getting your Raspberry Pi up and running properly.

Please:

1) Make your subject heading clear with information on what the problem is

e.g. Symptom: HDMI not working when using DVI adapter

2) Please put all information on how to replicate the issue in the main body of the post.

3) Please include which distro/SD card image you are using, and which version of that distro/image

Post edit by Gert:
In general: if you have trouble try as many (safe!) different operating modes as possible. From the total picture it is easier to have an idea what is wrong. (Not like the email I once got from the Far-east which had only the text: "It don't work")

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Last edited by Gert van Loo on Tue May 15, 2012 1:52 pm, edited 1 time in total.
Reason: Get more info from users
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by reggie » Sun Jun 03, 2012 9:07 pm
I'd also like to add something to this if I may, it would also be useful for those that have the necessary kit and ability to post console logs if they have any errors and posting the result to pastebin, then adding the link to your error report.

Over the last few days on the unofficial IRC channel there have been quite a few people coming in looking for help with various issues, not a single one of them has posted anything other than 'I've got XYZ issue'. We've had a few blurry images of a fleeting glimpse of the boot log, from which we're supposed to deduce the exact issue :D

Of course I do appreciate that not everyone will have the kit or the ability to do this and judging from the discussion on irc channel it's going to take a few tutorials to cover the bases on best practices.
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by keithsuddick » Fri Jun 22, 2012 1:33 pm
reggie wrote:...posting the result to pastebin, then adding the link to your error report.


Can you perhaps explain what that means? I've just tried to include the output from dmesg in a post but the forum would not let me upload it as an attachment and it was too big to go in the post itself.
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by reggie » Sat Jun 23, 2012 2:09 am
Pastebin is a website where you can paste long bits of text (code, kernel logs, any random text you like), once you've saved it, you will get a link, you can then post that link in your forum post.

copy the text that you want to put in your post, go to www.pastebin.com, paste the text into the big white box, set any highlighting that you need and any other options in the dropdowns, then click the submit button, in the new page, copy the address from your browsers address bar, go to your forum post, paste in your link and tell people what it's for:

Here is a pastebin of some random text http://pastebin.com/fQKDQKbZ
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by clickykbd » Wed Jul 04, 2012 11:59 pm
you should also check out the pastebinit CLI utility in the repository. handy stuff. read the man page.
Code: Select all
sudo apt-get install pastebinit
man pastebinit
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by reggie » Thu Jul 05, 2012 12:40 pm
Thanks Clicky, I wasn't aware of that app. for linux, that's incredibly useful!
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by kori » Sat Sep 01, 2012 6:11 pm
Good evening! Have an analog TV set with composite video input. My RPi has been tested with a HDMI monitor, working with no problem. Connecting the composite video output to my TV no picture can be detected. Video input is working with any other source: DVD, VHS, Sat receiver. Got no oscilloscope.
Supposing incorrect configuration, setting the config file is modified from default NTSC to PAL: no change.
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by jamesh » Mon Sep 03, 2012 5:37 pm
kori wrote:Good evening! Have an analog TV set with composite video input. My RPi has been tested with a HDMI monitor, working with no problem. Connecting the composite video output to my TV no picture can be detected. Video input is working with any other source: DVD, VHS, Sat receiver. Got no oscilloscope.
Supposing incorrect configuration, setting the config file is modified from default NTSC to PAL: no change.



Please post a new topic, or do a search -think this has been covered before.
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by Jonn » Sun Sep 16, 2012 4:59 am
I noticed a post with 'solved' in the title.
How does one indicate a post has been solved so a moderator can edit the title, like this minor example for the default time: viewtopic.php?f=28&t=17175
We don't just use the report post feature, do we?

Also, someone mentioned above the posting of logs. Newbies (like I am and ever will be...) may find some help on finding and accessing the logs on the SD card *out* of the RaspberryPi in this post mortem 'out-of-body' post: viewtopic.php?f=24&t=13563.
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by jamesh » Sun Sep 16, 2012 9:29 am
Report post would work fine. Or PM a mod (which has the same result, but slower)
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by wdevauld » Sun Jan 20, 2013 7:04 pm
Your troubleshooting forum code of conduct lists that it is only for posting problems. I may on the other hand have a solution that came from following a hunch based on evidence from several other of the 'Pi Locks Up' type threads.

Would it be alright if I posted a thread about my solution? Or should I find someone elses' problem to hang my suggestion off of?

-W
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by mahjongg » Sun Oct 13, 2013 5:58 pm
wdevauld wrote:Your troubleshooting forum code of conduct lists that it is only for posting problems. I may on the other hand have a solution that came from following a hunch based on evidence from several other of the 'Pi Locks Up' type threads.

Would it be alright if I posted a thread about my solution? Or should I find someone elses' problem to hang my suggestion off of?

-W

you could always post it as a problem you encountered, but found the solution for yourself.
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by Liamthe1st » Tue May 13, 2014 7:34 pm
Well all I can is thanks to not having any prior notification and being used to being able to just unplug and go then reconnect I did not realise the sensitive nature of Pi.

I found a TV with a HDMI input, a keyboard and a 5v phone charger 0.7amps, Too late for my preloaded SD card through. I used an adapter and a long lead before I read the sensitive stuff.
My Pi arrived at Two PM and the preloaded card at 9am both are now in my tool box for a long time to recover. :oops:
How about a BIG warning notice. WHAT NOT TO DO ON THE BOX.
To save inexperienced guys like me making this error one invoice for the Pi and one for the preloaded SD card no warnings no instructions
The help on this web site is very good but "Do Not unplug the Card "or "The Power " should be the very first thing before run off and plug it all together. :idea: :geek:
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by jamesh » Wed May 14, 2014 8:56 am
Liamthe1st wrote:Well all I can is thanks to not having any prior notification and being used to being able to just unplug and go then reconnect I did not realise the sensitive nature of Pi.

I found a TV with a HDMI input, a keyboard and a 5v phone charger 0.7amps, Too late for my preloaded SD card through. I used an adapter and a long lead before I read the sensitive stuff.
My Pi arrived at Two PM and the preloaded card at 9am both are now in my tool box for a long time to recover. :oops:
How about a BIG warning notice. WHAT NOT TO DO ON THE BOX.
To save inexperienced guys like me making this error one invoice for the Pi and one for the preloaded SD card no warnings no instructions
The help on this web site is very good but "Do Not unplug the Card "or "The Power " should be the very first thing before run off and plug it all together. :idea: :geek:


Not really sure what you are commenting on, but the Quick Start guide has everything you are talking about here in it. Did you read that? Or just dive in without reading any of the instructions?
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by Liamthe1st » Sun May 18, 2014 12:53 am
I am 61 ex electronic warfare specialist. Not reading instructions is something that I CAN NOT Do. however my PC is being run by some darker skinned than I and it will not open or down load from the site.
but not only that it mangled my pre loaded Raspbian Card.
But as I do not give up that easy I have to day got it Running and have about 10 apps in the store including Office. How do I get it on then Desk top? I have a HP Air printer which prints from my I Phone and Pad.
Can I get Pi to print to it? My Pi has a wifi dongle and is set up to be controlled by my browser by wifi, or at least I gave downloaded the said app to nod that job. I have two Uno's and one Mega my intention is to join The Arduino Mega to the Pi. Once I get Rid of the Darker Skinned Microsoft imitators from my Lap top. Should be done tomorrow. :P
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by DougieLawson » Sun May 18, 2014 8:42 am
To fix your SDCard get a copy of the SD Formatter tool on your Windows system.
Reformat the card with "FORMAT SIZE ADJUSTMENT" set to "ON".
Unzip the NOOBS zip file directly to the card.
Boot that on your RPI and choose Raspbian from the installer menu.
http://www.raspberrypi.org/help/noobs-setup/
has the details and a five minute video (aimed at ten year old kids).

Printing is simple with CUPS.
http://www.howtogeek.com/169679/how-to- ... -computer/

With a HP WiFi printer that will be trivial.
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by ubiquity » Wed Jul 09, 2014 5:36 am
jamesh wrote:Report post would work fine. Or PM a mod (which has the same result, but slower)

Any chance of adding [Solved] to the reporting list?
The current list items clearly don't cover the situation and it feels a bit strange reporting your own topic using the present options. ;)
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by rpdom » Wed Jul 09, 2014 10:02 am
ubiquity wrote:
jamesh wrote:Report post would work fine. Or PM a mod (which has the same result, but slower)

Any chance of adding [Solved] to the reporting list?
The current list items clearly don't cover the situation and it feels a bit strange reporting your own topic using the present options. ;)

You can now edit your post and change the subject to [solved].
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