Farnell slight delay


49 posts   Page 1 of 2   1, 2
by seanp25 » Wed Jun 20, 2012 2:58 pm
I ordered on April 2nd, and later in April got an email saying: "we can now confirm that your Raspberry Pi will be delivered by the end of June".

Just got this update today:

Dear customer,

We are sending you this message to update you on delivery of your Raspberry Pi.

Unfortunately, due to unforeseen circumstances causing a delay in the supply chain, we can't send your order just yet, but it will be despatched the week commencing 02/07/2012. You will receive a confirmation email prior to your Raspberry Pi being shipped.

We know that you have already been supremely patient, but please bear with us for a little while longer. We are sure that the wait will have been worth it once you can experience the limitless computing potential and enjoyment the Raspberry Pi offers.

If you have any further questions, please visit our FAQ page on element14 for more information.

Farnell element14
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by zippity » Wed Jun 20, 2012 3:01 pm
Received the same email only seconds ago, except my Pi will be dispatched next week! It's not on its way just yet, but it seems the wait is almost over now. :)

EDIT: I ordered on March 30, in case anyone is wondering.
Last edited by zippity on Wed Jun 20, 2012 3:02 pm, edited 1 time in total.
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by Beanz » Wed Jun 20, 2012 3:02 pm
Just about to post the same thing :)

To be honest its within 2 weeks now so not to bothered by the few days difference.

(Ordered 1st April)
Last edited by Beanz on Wed Jun 20, 2012 3:05 pm, edited 1 time in total.
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by klaatu » Wed Jun 20, 2012 3:02 pm
Yes, I've just this minute had the same. Having been told previously that it would arrive by the end of June, I'm quite happy with what is only really a delay of a week. Not long to go now...

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by seanp25 » Wed Jun 20, 2012 3:03 pm
Yep. Nice to have a more definite date at least. :)
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by silenz » Wed Jun 20, 2012 3:05 pm
Got exactly the same email, with the date 02/07/2012. I also ordered on 2 April.
At least we have a week indicated now :)
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by nicknml » Wed Jun 20, 2012 3:25 pm
I ordered May 13th and it's supposed to be shipped tomorrow. Fortunately, I haven't gotten any such email.
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by ManicT » Wed Jun 20, 2012 3:27 pm
I am certain this is going to annoy many of the fanboys and girls but it is a fact this project had high ideas but poor execution. Surely if it was to improve the quality of students entering our universities what was the use of sending the tiny amount of boards you did have all around the world. It seems the reviewers all managed to get hold of some too. Then there is the EBay choice if people want to spend £190 on one. It is a pity this was not passed onto someone who could actually manage the demand a lot earlier. Was there no indication that sales would be higher than you could ever possibly manage?
I got up like many of the other suckers in the country solely to crash the suppliers servers and make you all pat each other on the back to say how amazingly popular it is. I get idiotic reminders from the suppliers telling me how the next section of lucky people in the queue will shortly be invited to order their board.

This report you made no longer can be considered wrong

"Corrections and clarifications about some stuff you may have read in the press"
"Posted on February 10, 2012 by liz"

"I’ll quote from the Tom’s Hardware piece – before you have a heart attack, please be aware that what you’re about to read is COMPLETELY WRONG"


"What’s that? Will this little rig not be $25 or $35? Sounds like we may be shelling out a few extra Jacksons than originally thought."

"I’ll take these one by one."

"You will be able to buy a Raspberry Pi from the end of February, from this website." Despite signing up to the website and store no priority given to those members

"The model A will cost $25 and the model B will cost $35. These prices will not change (unless we can change them downwards)." Farnell want £29 ($45)

"We have no plans for preorders." Farnell took my order weeks ago and my debit card details

"Clear enough?" No not realy Q3 as stated in that article is when I have been advised by farnell I will get sent one everything in that article is true and the writer then deserves an apology.
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by nickorossa » Wed Jun 20, 2012 3:36 pm
Farnell realised that they had missed out one of their group companies (CPC) for any shipments of the devices and have hurried off a shipment to them as they are supposed to receive them today.

:lol:

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by Dano1 » Wed Jun 20, 2012 4:07 pm
I got the delay message as well, ordered on 18th April and my co worker ordered the next day.
We have both received the message that it will ship next week, confusing as an hour before we both received an email saying that it had been shipped, even the order in my account shows shipped.

I don't know what to believe.
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by TimG » Wed Jun 20, 2012 4:25 pm
ManicT wrote:it is a fact this project had high ideas but poor execution.


Are you not amazed and inspired that a small group of talented individuals could design an object, and then within just a few months get it produced and delivered to thousands and thousands of people all over the world?

Remember we're not talking about some enormous company like Apple or Sony, with huge manufacturing resources and a giant market-research department with experience of worldwide product launches. The Raspberry Pi Foundation isn't able to fill warehouses with millions of devices ahead of an announcement.

I'm sure they anticipated a lot of interest, but the RPi is the first of its kind. There is no precedent, so how could they know if they will sell thousands or millions? And yet any company building and selling the RPi needs an accurate idea of the demand - especially because the profit margin is rather low.

The RPF needed to get big companies involved in order to take on the manufacturing. Those companies needed to know the scale of interest, so the product had to be announced and potential buyers registered. Once the scale of sales was clear, manufacturing could respond.

I just don't see how else this could have been done. The fact that it has been done, and by such a small number of people working with few resources, is an inspiration.
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by Phil Spiegel » Wed Jun 20, 2012 4:46 pm
[conjecture on my part:]
Perhaps not just a correction of the delivery schedule for those of us overlooked CPC customers, but also the QT400 who were supposed to have been supplied from the original 2000 .... but who had presumably got postponed from the Foundation's schedule due to the lack of available staff {as in Monday-Friday, paid} and then last week it was announced that it would be fulfilled via Farnell, before the end of the month. It takes time, resources and staff to pack and address 400+ packets, correctly.
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by Ibanezjem » Wed Jun 20, 2012 6:18 pm
I've had the same email too. I might be the only one to be relieved by it, as I'm on holiday and would miss any delivery before the end of June. Struggling with dodgy internet as it is. Should be back home in time to receive it now, or at least deal with the failed delivery and have to sort out getting it redirected. :x
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by Burngate » Wed Jun 20, 2012 6:37 pm
ManicT wrote:I am certain this is going to annoy many of the fanboys and girls but

Calling me a fanboy annoys me.

Liz has been very up-front about what's been going on. Most of the complaints about the long wait are really down to that - most other places you wouldn't get the information so you wouldn't know you had anything to complain about!

Both RS and Farnell are working through the backlog. They're not telling us (why should they?) how fast they're producing the Pis, nor how fast new registrations are accumulating, so we don't know if the queues are growing or shrinking.

But if you're in the queue you'll get it. Soon (probably)

Just got the email - mine says week commencing 25/06/2012 When it arrives, since RS sent me two by mistake, one of the three will be put on the forum for somebody more deserving than me. Watch this space - or any other space you think might be more interesting
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by nicknml » Thu Jun 21, 2012 11:40 am
Once again Farnell/Newark has pushed by order back yet again, to the 28th of June . . .
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by Dano1 » Thu Jun 21, 2012 2:15 pm
My Pi just arrived as did to my suprise Pi's for 3 other people in my office :o
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by andip » Thu Jun 21, 2012 3:11 pm
I got the "it will be despatched the week commencing 02/07/2012" yesterday and a "Your order has been shipped" today ...
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by plugwash » Thu Jun 21, 2012 3:17 pm
Burngate wrote:Liz has been very up-front about what's been going on.

Afaict it's the manufacturing/distrubution partners who haven't been upfront with anyone. They have repeatedly claimed to be acting on a first come first served basis but we now know that is BS. I placed an order with farnell on the 27th april (without registering interest first) and apparently it was shipped yesterday. Those who took the encouraged route and registered for interest are clearly being penalised over those who found and took the direct route. Those who ordered from CPC got pushed to near the back of the queue, those who ordered in the initial rush got completely mixed-up and so-on.

Sadly I think the foundation were stuck between a rock and a hard place. Despite the bumbling of farnell and RS they are getting the Pis out to users far quicker than the foundation could alone.
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by jamesh » Thu Jun 21, 2012 4:26 pm
ManicT wrote:I am certain this is going to annoy many of the fanboys and girls but it is a fact this project had high ideas but poor execution. Surely if it was to improve the quality of students entering our universities what was the use of sending the tiny amount of boards you did have all around the world. It seems the reviewers all managed to get hold of some too. Then there is the EBay choice if people want to spend £190 on one. It is a pity this was not passed onto someone who could actually manage the demand a lot earlier. Was there no indication that sales would be higher than you could ever possibly manage?
I got up like many of the other suckers in the country solely to crash the suppliers servers and make you all pat each other on the back to say how amazingly popular it is. I get idiotic reminders from the suppliers telling me how the next section of lucky people in the queue will shortly be invited to order their board.

This report you made no longer can be considered wrong

"Corrections and clarifications about some stuff you may have read in the press"
"Posted on February 10, 2012 by liz"

"I’ll quote from the Tom’s Hardware piece – before you have a heart attack, please be aware that what you’re about to read is COMPLETELY WRONG"


"What’s that? Will this little rig not be $25 or $35? Sounds like we may be shelling out a few extra Jacksons than originally thought."

"I’ll take these one by one."

"You will be able to buy a Raspberry Pi from the end of February, from this website." Despite signing up to the website and store no priority given to those members

"The model A will cost $25 and the model B will cost $35. These prices will not change (unless we can change them downwards)." Farnell want £29 ($45)

"We have no plans for preorders." Farnell took my order weeks ago and my debit card details

"Clear enough?" No not realy Q3 as stated in that article is when I have been advised by farnell I will get sent one everything in that article is true and the writer then deserves an apology.



I raise your load of old rubbish with the interesting information that 500k Raspberry Pi's are expected to be in buyers hands by the end of September. That's half a million. When you, Mr ManicT successfully ramp up productions volumes of a board you are trying to sell from 10k to half a million in 6 months (when expected sales for the year were < 50k), then I may give your post some credit, but until then, you really ought to shut up.

What you and people like you need to consider is that sometimes, plans change. They had to in the Foundations case because of the unexpectedly massive demand.
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by jamesh » Thu Jun 21, 2012 4:27 pm
A friend who had the email saying there was a delay until next week got his Pi today....
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by cheery » Thu Jun 21, 2012 4:31 pm
I retrieved the package from UPS, from the last node that'd have waited until Monday to deliver it to me (holidays). I'm happy as this works properly unlike the one that came from RS.
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by nickorossa » Thu Jun 21, 2012 5:23 pm
@James

You state "when expected sales for the year were < 50k"; then perhaps the failure is one of not researching the market properly. Personally I think those that were serious about the device and its intended purposes would have happily paid way up front before release; especially given the cost of the device.

Some of us are not annoyed at the fact we don't have devices in our hands, its the lack of communication, the misleading statements from certain individuals, some of us have been "called over" for daring to suggest that someone may be wrong even when quoting references.

If plans change it doesn't hurt to communicate them properly. Unfortunately the suppliers have in many cases slipped up on that. Plugwash is absolutely spot on in that respect. However where issues were raised some (including admins) took very defensive positions and kept banging the drum that was out of tune.

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by zippity » Thu Jun 21, 2012 5:49 pm
Here's something interesting: I have just received an email from Farnell saying that my Pi has been dispatched, despite their previous (yesterday's) email stating that it would not be shipped until next week!

Anyone else get anything like this? Or am I just lucky? :P
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by Crashedfiesta » Thu Jun 21, 2012 7:58 pm
Zipity, I hope you're lucky. :) I hope I'm lucky too. :D

I emailed the sales team a week or so ago and they said my Pi would be sent w/c 25/06 so I should get it before the end of June (just!). Then I got the standard email that everyone else seems to be getting about the slip in delivery dates but mine has stayed at 25/06. Phew! :lol:
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by 0117blocky » Thu Jun 21, 2012 9:54 pm
I ordered my Pi on the 30/4/12 from Farnell, who informed me I should expect a delivery date in September. Yesterday I received an email stating my Pi has been dispatched and today it arrived in the post.
The trouble is, I am going on holiday for 10 days tomorrow so my Pi will stay in it’s box. I also haven’t got an SD card or Hdmi to Dvi-d lead yet. :D
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