Delivery to Russia


23 posts
by Alcor » Sat May 19, 2012 8:37 am
I have got the code, after 3 months of waiting.
Now, I am not see Russia in the list of countries at the page of delivery.
Why? Russia is one of the largest countries in the world!
They included Uzbekistan, Azerbaijan, Zimbabwe in the list, but did not include the country with 140 million population.
They promised to deliver around the world. Thank you for that.
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by AndrewS » Sat May 19, 2012 11:25 am
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by colin B » Sun May 20, 2012 4:25 am
Not able to solve your problem, but it should be noted that RS Russia is not RS themselves but a private distributor who represents RS in Russia.

I would think the drop down box omission is precisely that someone somehow forgot to add it into the list.

Perhaps a swift email to export AT rs-components.com will get it sorted.
On a clear disk one can seek forever
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by one_half_3544 » Tue May 22, 2012 8:09 am
I've also bumped into this. Mailed them (raspberrypi@rswww.com), but got no response so far.

I've been waiting all these months for it, and now.. Funny.
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by thims » Tue May 22, 2012 6:28 pm
Same here :((( No RUSSIA in the list. I can see UKRAINE and even BELARUS and TURKMENISTAN, but no RUSSIA :((((
Also no reply from support (excluding automated confirmation) :(((
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by ThermIt » Wed May 23, 2012 8:11 am
Russia was in that list 20 day ago.
Attachments
order.GIF
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by one_half_3544 » Wed May 23, 2012 10:02 am
So they removed it from the list deliberately and without any explanation anywhere. Very nice.
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by Alcor » Thu May 24, 2012 6:50 pm
I have got an e-mail from support:

"Good Morning

I am sorry but having checked it appears that we are unable to delivery to Russia due to your own country's laws. Are you able to request delivery to a friend, colleague in another country?"

Ok, every day a third-party solutions are becoming cheaper.
But, of course, it's not a pleasant situation.
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by Spark » Fri May 25, 2012 6:54 am
Hello everybody.
Unfortunately I met the same problem.

So what do I(and other Pi-thirsters from our country) have in total:
1. Farnell. Pi's price is €27.07 and delivery costs €20.00 (it's only Farnell-Russia feature);
2. RS - no delivery at all;

About RS's "due to your own country's laws". I suppose there is a lack of knowledge of laws in one of sides(RS or our Сustoms). Electronics from Ebay (including ebmedded computers) easily delivered to me by usual mail.

So, the only way out for me is to wait untill Farnell begins to sell more then one Pi per person(due to delivery cost).

This is very-very-very sad =(
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by Spark » Fri May 25, 2012 11:07 am
Alcor wrote:Ok, every day a third-party solutions are becoming cheaper.

Only few of them have a programmable GPIO pins - this is a most valuable advantage of Pi(for me, of course).
Also, it's necessary to keep in mind that Pi is a very-very young product. Beta(or even alpha)-version in software terminology, I guess. This board is going to have a big future =)
I would like to make this future a bit brighter, but the reality is that in nearest future I can't get my 3-4 boards for using them in my projects.
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by Paul80 » Fri May 25, 2012 12:19 pm
Very sad too!!! RS, I don't understand why Russia not in list.
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by ThermIt » Mon May 28, 2012 9:31 pm
That's bad. It looks like RS did not ship my RPi to me. And they didn't respond to my email. :evil:
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by ThermIt » Mon May 28, 2012 9:36 pm
And that's even worse, considering that I never got the sticker I paid for 6 month ago. :evil: :evil: :evil:
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by daq » Tue May 29, 2012 7:06 am
Have you tried to call them? They have representatives in Moscow, SPb, and several other sities.

http://ru.rsdelivers.com/companyinfo/contactus.aspx
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by Spark » Tue May 29, 2012 9:54 am
daq wrote:Have you tried to call them? They have representatives in Moscow, SPb, and several other sities.

Moscow department don't know nothing about R-PI.

Just for fun: http://ru.rsdelivers.com/campaigns/raspberry/pi.aspx - preorder registration is still possible. But not delivery.
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by Semchen » Fri Jun 01, 2012 7:15 am
I used ebaytoday mailforward service with UK address for ordering. Total was $50. Overpaid $7 VAT and airmail delivery from UK will cost another $7. Order page says "Despatch expected within 8 week(s)".
And why everybody is writing in english here? :)
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by Spark » Mon Jun 04, 2012 5:51 am
Semchen wrote:I used ebaytoday mailforward service with UK address for ordering. Total was $50. Overpaid $7 VAT and airmail delivery from UK will cost another $7. Order page says "Despatch expected within 8 week(s)".

Hm. That's idea. I don't like this service, but in this situation they could help...

Semchen wrote:And why everybody is writing in english here? :)

In deference to english-speaking users maybe? =)
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by nikolaynag » Tue Jun 05, 2012 3:22 am
I have ordered Pi from RS at 11 May, with delivery to Russia (order No x415). They promised despatch in 7 working days. RS have not mentioned any possible problems with delivery to Russia before or at the time of order. But until now I have not received any feedback from RS.

I have written several emails to RS, but they just ignore me! I understand that UK company may have problems with Russian customs, but I can't understand not informing the customer about the order and not responding to emails.

It is not a big problem for me to ask somebody in another country (even in UK) to get my Pi and send or bring to me, but what I supposed to do, if RS silently breaks their promise and ignores its customers, file a lawsuit?
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by nik1311 » Tue Jun 05, 2012 9:11 am
nikolaynag, I have the same problem, I have ordered on 4 May. RS didn't answer.
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by nik1311 » Wed Jun 06, 2012 2:19 pm
Answer from Mike (RS):
There’s been some bureaucratic challenges faced in shipping to people in Russia, which has caused this delay. Your Raspberry Pi order is still secure and we’re working to find a solution as quickly as possible. As soon as we have a shipping solution in place, we will be sending your Raspberry Pi to you.

Update (as of this morning) – we appear to have found a solution working with our distributor in Russia, YE International. We’re waiting for confirmation on when this will be operational, and I’ll ensure that you are contacted with notification of when you can expect to receive your Pi.
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by nikolaynag » Thu Jun 07, 2012 8:22 am
nik1311, how have you contacted Mike? My mail with Mike@RS in subject that I sent 4 days ago is still without answer.
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by one_half_3544 » Tue Aug 07, 2012 9:43 am
Just a bit of bellyaching to add to this thread. Russia was added to the list, but there is no way to enter activation code; and they offer 'Despatch expected in 16 week(s)' for "new" users.

And of course there is no reply to the email >:-\
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by VladimirA » Wed Jun 26, 2013 1:23 pm
Sorry for bumping the thread, but I should say that they removed Russia from this list again! :cry:
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