Invitation to order from RS


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by pandapi » Fri May 04, 2012 9:00 am
Got an invitation to order with RS.

Unfortunately when i click the link the authorisation code box is disabled and i can't proceed.

Anyone else getting this?

Tried in Chrome and IE, same thing

:-(
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by welshblob » Fri May 04, 2012 9:02 am
Same here and tried on Chrome and FF on Win.

So near and yet so far ;-)
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by rey » Fri May 04, 2012 9:02 am
Same here! I rang them and they know it's an issue. They'll be sending me another, working link apparently!

Give them a ring on 01536 444222.
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by robforrest » Fri May 04, 2012 9:02 am
Yup, I'm getting the same here.  With a bit of jiggery pokery you can get the authorisation code in but then there's no way of submitting the form.

I think RS might have let us down, again.

R
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by favst » Fri May 04, 2012 9:04 am
Same here, the box is disabled in any browser I try.

Wonder if they've sent out the emails a little in advance or in batches and not activating the box until they've all gone.
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by vman81 » Fri May 04, 2012 9:04 am
So we need to call them? Or is everyone that got the mail with the bad link getting a new link?
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by rgmward » Fri May 04, 2012 9:04 am
I am getting this as well :(

i think they had the same problem with the first batch that went out, but have not been able to find the solution.

I was really excited for 5 minutes when i got the email until i found out i could not actually order!!!

i tried on google chrome, Internet Explorer and firefix :( .
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by rey » Fri May 04, 2012 9:04 am
If/when it works, at least they claim it'll be sent in seven days!

"We're delighted to inform you that you are now able to place your order for a Raspberry Pi model B board from RS Components. Please click on the button below

Your unique activation code is LOLOLOLOLOLOLOLOL. You will also be asked to confirm the email address which you first registered with. This is an additional security measure.

To ensure as many people as possible can experience the Raspberry Pi concept, we will be limiting boards to one per customer, on a first come, first served basis. Therefore your activation code can only be used once within the store.

We are also offering you the opportunity to purchase essential accessory products for your Raspberry Pi and thus save on any additional delivery charges.

Currently, we expect to be able to despatch your Raspberry Pi within 7 working days of you placing your order. Please note that we will be accepting payment via Visa, MasterCard (credit or debit cards included) or PayPal. Payment will be taken at the time of your order.

To make sure you get the best out of your Raspberry Pi, visit the Raspberry Pi website. Share your experience and find out more on how others are using their boards at Designspark. For the latest updates on Raspberry Pi and other electronics products, follow @RSElectronics on Twitter.

Thank you for your continued interest and patience.

RS Components
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by pandapi » Fri May 04, 2012 9:06 am
I've dropped them an email to say there are lots of people having the issue.

I'm sure they don't want us all ringing up ;-)
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by mc349 » Fri May 04, 2012 9:07 am
pandapi said:


I've dropped them an email to say there are lots of people having the issue.

I'm sure they don't want us all ringing up ;-)


Thanks,  I've just got the email too.  So near and yet so far.
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by kenmc » Fri May 04, 2012 9:07 am
Another one with the same issue.

Again, so near and yet so so so so far!
http://goatstownweather.hostoi.com
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by rey » Fri May 04, 2012 9:09 am
Mine just started working! Try refreshing, guys! ORDER CONFIRMED.
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by vman81 » Fri May 04, 2012 9:09 am
The page updated and ordering worked!!!
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by pandapi » Fri May 04, 2012 9:09 am
mine is working now!
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by mc349 » Fri May 04, 2012 9:10 am
mc349 said:


pandapi said:


I've dropped them an email to say there are lots of people having the issue.

I'm sure they don't want us all ringing up ;-)


Thanks,  I've just got the email too.  So near and yet so far.


I just refreshed and the textbox enabled itself and the Enter Code button appeared.  I pasted in the code and hit the button,  after a while it said "The entered code is not valid".   I tried again and got "



Error

An error has been encountered. The IT department has been notified of this error and will endevour to fix any problems as soon as possible.

Please accept our apologies for any inconvenience."

So they are definitely having problems.


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by pandapi » Fri May 04, 2012 9:11 am
think its getting DDOS'd. Sooooooo slow.
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by frying_fish » Fri May 04, 2012 9:12 am
Managed to get mine ordered as well. So excited (a few people in my office were surprised at my sudden raising of arms)
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by scep » Fri May 04, 2012 9:14 am
If you cannot type in your code, try this:


  1. DO NOT click the red Raspberry Pi store button in the email.

  2. Instead, click on the text link "If this e-mail isn"t displaying correctly please click here. " at the top.

  3. Then click the shop link from the web page.



This fixed it for me (might have been a coincidence ;) )
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by rgmward » Fri May 04, 2012 9:15 am
rgmward said:


I am getting this as well :(

i think they had the same problem with the first batch that went out, but have not been able to find the solution.

I was really excited for 5 minutes when i got the email until i found out i could not actually order!!!

i tried on google chrome, Internet Explorer and firefix :( .


Actually - managed to get in.

the trick is the change the last '0' in the link to a '1' and the fields become enabled.

however, i did get a lot of errors occuring during the process, but i managed to complete it with some back pressed and refreshes.

good luck everyone else!

:)
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by robforrest » Fri May 04, 2012 9:15 am
It is painfully slow and full of errors. Thankfully if you're just a tiny bit patient and keep trying you'll get through eventually.

Really looking forward to getting mine!
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by vman81 » Fri May 04, 2012 9:16 am
order confirmation# 1680 .. how about you guys?
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by rey » Fri May 04, 2012 9:17 am
1675 here!
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by mc349 » Fri May 04, 2012 9:18 am
I finally managed to order,  with about 4 errors along the way.  I decided to use PayPal as I thought their servers might be a bit more robust.    My order number is between 1800 and 1850 so I'm one of the fairly early recipients probably,   I managed to register my interest at about 06:10 on PI Day when our DDOS attack occured on their servers.

Just, had the confirmation email too!
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by kenmc » Fri May 04, 2012 9:18 am
Ditto

Error

An error has been encountered. The IT department has been notified of this error and will endevour to fix any problems as soon as possible.

Please accept our apologies for any inconvenience.

FFS
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by rey » Fri May 04, 2012 9:19 am

Thank you for your Raspberry Pi order, your order reference number is: 1675

We currently expect to despatch your Raspberry Pi within 7 working days. Once your order has been despatched we will send you further details on shipment and courier, to help track your delivery.

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